Re: [AusNOG] NBN FTTC services and power hits

2022-01-03 Thread Alex Moorhouse
FTTC NCDs and DPUs are known to be pretty weak and die easily during storms.  A. Ensure your legacy phone line was cut out of the CIU in the pit/pole - and also the other three neighbors connected to the DPU.  B. Put your NCD and phone line on a surge protector.  C. Try and get the more hardy Adtr

[AusNOG] Building manager refuses entry to MDF

2019-05-13 Thread Alex Moorhouse
So I arranged for an MDF tech to do some jumpering after the NBN FTTB tech completed their side. Should have been a 5 minute job, but the building manager refused entry to our contracted tech and said we had to use their preferred contractor. Now I am out of pocket for the first visit and need to p

[AusNOG] nbn compensation to customer

2018-12-26 Thread Alex Moorhouse
Hi guys, anyone have experience in this? If so could you describe your customers case and outcome? Who is your wholesaler and or account manager? or do you have a direct relationship with nbn? I have a customer seeking compensation for an nbn tech missing an appointment and thus the customer did