On 16/3/23 4:06 pm, Luke Thompson wrote:
NOC offshoring is nightmare territory - depending on how it's done. The
national broadband network ought to be just that.
I'll mostly agree with that.
Pure NOC offshoring isn't great. Splitting a NOC into two or three sites
for follow-the-sun coverage
On 3/1/22 9:26 am, Chris Chaundy wrote:
It seems that every time there is a power hit in our locality (which with
Ausnet is pretty regularly), the FTTC services die and don’t come back until
you log a fault through the provider (in my case, Telstra) and then wait for
them to go through the
On 15/10/19 3:05 pm, Karl Auer wrote:
> Had an interesting (to me) case last week. Client rang on his mobile to
> say his phones didn't work and also he couldn't get to his bank or
> anything else - except Google. Also, I found I was able to use
> TeamViewer to access one of his PCs.
>
> He's
Some level of IVR prompt with clear company details is a good idea.
$PREVIOUS_EMPLOYER had a US support number that was very similar to one
of Rackspace's (IIRC they were 888-NNN- and we had 800-NNN-),
that number simply redirected to the onduty engineer.
Normally it was easy to tell the
On 16/08/18 10:53, Rob Thomas wrote:
> I did a stupidly basic amount of Googling and it turns out I was
> running some odd firmware (I literally hadn't even CHECKED, thanks to
> Michael C who encouraged me to engage my brain briefly) that was out
> of date. With the 'NBN Recommended' firmware
Yes I know this is AusNOG, but hopefully some of the Telstra folk know
who to pass this on to, and can either do so or let me know.
Some Telstra cell tower in Pyrmont or Ultimo (my guess is somewhere
around the NE side of Globalswitch, to the south end of Harbourside) is
sending bad network time,
