Hello Noggers,
I have a customer who has been with Telstra for 20 years and they have done
something wrong during a port to new hardware.
During the process they ended up having their long standing number cancelled
instead of ported, with a new number issued.
There's no process to get this loo
Telstra can reactivate a number that was cancelled in error, it's literally
a check box when they allocate the phone number.
The customer will need to visit a store to get a new SIM though because the
old sim once canned is deadski.
I'd be finding a Telstra owned store that has Telstra paid staff
Thanks everyone for the responses.
Scott Mcintyre is putting me in touch with the right people at Telstra.
Cheers
Darren.
From: AusNOG On Behalf Of Darren Moss
Sent: Thursday, 25 March 2021 9:17 PM
To: AusNOG Mailing List
Subject: [AusNOG] Help with a Telstra plan change gone wrong
Hello
