Re: [AusNOG] Superloop experience(s)

2021-02-20 Thread Jennifer Sims
Actually no, I never supported Enterprise or Layer 2 services with any provider. I was always residential support, plus there is a lot I cannot say because I'm still bound by a non-disclosure agreement that I won't be breaking. On Sun, Feb 21, 2021 at 12:19 PM Joseph Goldman wrote: > > > On

Re: [AusNOG] Superloop experience(s)

2021-02-20 Thread Joseph Goldman
On 19/02/2021 2:44 pm, Jennifer Sims wrote: We’ve been using them for other services but find their ticketing system is a bit, lack lustre. Often we have chase them for answers and getting things sorted. We’ve now got a lot of services with Aussie bb who do transit and they’re far more

Re: [AusNOG] Superloop experience(s)

2021-02-18 Thread Jennifer Sims
aps/TKYaStRjEQEettUC7> Tullamarine VIC 3043<https://goo.gl/maps/TKYaStRjEQEettUC7> From: Bruce Forster Sent: Friday, 19 February 2021 3:47 PM To: Jennifer Sims Cc: Darren Moss ; AusNOG Mailing List Subject: Re: [AusNOG] Superloop experience(s) Hey Jennifer, Are you still a customer? i do

Re: [AusNOG] Superloop experience(s)

2021-02-18 Thread Bruce Forster
Hey Jennifer, Are you still a customer? i don't see them listed as a peer https://bgp.he.net/AS58530#_asinfo ? On Fri, Feb 19, 2021 at 1:45 PM Jennifer Sims wrote: > We’ve been using them for other services but find their ticketing system > is a bit, lack lustre. > > Often we have chase them

Re: [AusNOG] Superloop experience(s)

2021-02-18 Thread Jennifer Sims
We’ve been using them for other services but find their ticketing system is a bit, lack lustre. Often we have chase them for answers and getting things sorted. We’ve now got a lot of services with Aussie bb who do transit and they’re far more responsive and do quick setups. Sent from my

[AusNOG] Superloop experience(s)

2021-02-18 Thread Darren Moss
Hi All, We're looking at bringing additional transit into 2 of our AU datacentres and I would like to know about real-world experiences with Superloop. Happy to hear from others who *actually* have a service from them in a DC environment. Off list please. Many thanks Darren.