I read in the media recently that there is a one off compensation fee of
$25 per missed visit? It was a month or more ago so Im rather hazy on the
details. I could be wrong.
When I was reading it I was wondering how an end customer would respond to
an offer of $25 for same, you are probably better
Nothing recent, but I lodged a TIO complaint for my missed NBN appointments
in early 2015, here's an excerpt from the final email:
Situation: The complaint you have lodged with the TIO was that there were
> issues with getting the installation completed with NBNco.
>
> Discussion: We discussed ove
This should be covered under the new ACMA rules:
https://www.acma.gov.au/Industry/Telco/Infrastructure/The-NBN-and-industry/new-complaints-handling-rules-1
though I would have thought it should still go to the TIO.
Let us know what you find.
Narelle
On Wed, 26 Dec. 2018, 8:58 pm Alex Moorhouse
Wasn't there something about this earlier this year and it has to be
multiple missed appointments before any form of compensation could be
requested.
On Wed, 26 Dec. 2018, 7:58 pm Alex Moorhouse Hi guys, anyone have experience in this?
>
> If so could you describe your customers case and outcome?
Hi guys, anyone have experience in this?
If so could you describe your customers case and outcome?
Who is your wholesaler and or account manager? or do you have a direct
relationship with nbn?
I have a customer seeking compensation for an nbn tech missing an
appointment and thus the customer did
