Word of warning about pre-paid CC. They appear to have an expiry (plus a service charge which has no real bearing on the point of this discussion but had everything to do with my kid's iTunes account :-) ).
Not sure how the expiration fits legally with the "gift certificate" legistlation preventing expiration/service charges but take note as your "backup" may not be valid 3yrs down the road when you need it. -- dbc. > John, > > This is why we have an option to use 2 credit cards in your account > profile. > > You can have a backup credit card in your profile for situations like > this. > > You can purchase a $100.00 prepaid credit card from your local corner > store and use it as a backup credit card under your Unlimitel profile. > > This way you are protected against any down time due to credit card > issues. > > Stephan. > > On 2010-08-04, at 2:08 PM, John Van Ostrand wrote: > >> >> I think I see part of the problem with Unlimitel's business model. >> Typically as a consumer I don't fully appreciate problems until they >> happen to me. I may not think about how I might be unable to provide a >> credit card in a 24 hour period to keep service running. When it does >> happen I would be mad at a provider that I openly endorsed. To make >> matters worse, most of us have met Stephan and, on occasion, communicate >> directly with him and so we naturally feel like we have developed a >> better level of trust than his business model allows. >> >> To find out that disruption of service can happen and that there is no >> compassion from a person who has the authority to correct problems is >> disturbing. Stephan I really like what you are doing at Unlimitel, and >> cost isn't the reason I'm a customer, I gave up a cheaper provider to >> use Unlimitel. The quality and stability of your service isn't just >> being able to handle calls, I'm just realizing because of this thread >> another weak point is credit card processing. I don't care if your >> service is five-nines if a credit card issue brings it down. How can I >> justify moving a client's in-bound DID to Unlimitel if a credit card >> screw up can cost their business real dollars. It hurts my credibility >> as well. >> >> Part of the reason why I think you have been successful is that we all >> know you personally, at least through TAUG. If you were some faceless >> corporation people might not be so upset. >> >> Finally prepay seems to be better accepted by consumers than business. >> >> ----- Original Message ----- >>> Whoa. I did not mean to open a can of worms. >>> >>> I have resolved a problem by providing Unlimitel with my girlfriend's >>> credit card # to authorize a payment for $12, after getting my >>> girlfriend in the middle of the day over to McGill to scan her credit >>> card form and signature (she was not too happy :) ) and will provide >>> them with new CCs when they come in from a bank (hopefully this >>> morning). Thank you. >>> >>> What I wanted to say was that I was a bit surprised that they treat >>> you like a criminal threating to cut off your service within hours >>> (for $12 nevertheless) even when you have steady minutes / payments >>> for the last several years. I understand that it could become a >>> problem, but maybe with new accounts, and not long term existing >>> clients. As for www.VoIPGizmos.ca - we have clients who pay after and >>> have about $8,000 in outstanding payments - we only give this benefit >>> of the doubt to customers who have spent several thousand with us in a >>> past and not for new ones. As Mike Lipkin would say, Trust your fellow >>> man. >>> >>> BUT.... Unlimitel VoIP quality and support is amazing and highly >>> recommended and the only of its kind in Canada. Just make sure no one >>> steals your credit cards or you are in trouble, Buster. :) >> >> -- >> John Van Ostrand >> CTO, co-CEO >> Net Direct Inc. >> 564 Weber St. N. Unit 12, Waterloo, ON N2L 5C6 >> Ph: 866-883-1172 x5102 >> Fx: 519-883-8533 >> >> Linux Solutions / IBM Hardware >> >> -- >> John Van Ostrand >> CTO, co-CEO >> Net Direct Inc. >> 564 Weber St. N. Unit 12, Waterloo, ON N2L 5C6 >> Ph: 866-883-1172 x5102 >> Fx: 519-883-8533 >> >> Linux Solutions / IBM Hardware >> >> >> --------------------------------------------------------------------- >> To unsubscribe, e-mail: biz-unsubscr...@taug.ca >> For additional commands, e-mail: biz-h...@taug.ca >> > > > --------------------------------------------------------------------- > To unsubscribe, e-mail: biz-unsubscr...@taug.ca > For additional commands, e-mail: biz-h...@taug.ca > --------------------------------------------------------------------- To unsubscribe, e-mail: biz-unsubscr...@taug.ca For additional commands, e-mail: biz-h...@taug.ca
