Hi, I have an urgent requirement with one of my clients, details given below. If you find your self suitable for the position, please send me your latest updated resume along with contact details. Please include your employer details as well.
*Job Title* Transportation Functional Support Analyst *Project Location* St. Louis, MO *Duration* 6 months /Contract RATE:-S65/HR ON C2C *Skills Required and Job Description:* *MOI-TELEPHONIC* Provide first contact (Level 0) support for end-users for Order to Cash (CS - Customer Service) & Transportation Management (TMS) process questions and requests, including but not limited to: 1. Provide high level of customer service by providing prompt support via telephone, email, and or instant messaging. 2. Research & resolve problems; if necessary work with appropriate functional Stream and application resources to resolve them. Requests could include: - How to's - Tactical workflow changes - One-on-one ("ad-hoc") training - Requests for analysis from functional managers 3. Role Authorization analysis including: - Helping supervisors identify what roles their associates will need - Identifying training requirements for new users and new responsibilities 4. Communicate to end-users and business partners to inform them of problems, solutions, application outages, monthly and year-end reminders, etc. 5. Understand Order-to-Cash (Customer Service) & Transportation processes and proactively identify/resolve issues that cross functional teams. 6. Proactively identify business process issues manifested in application data. 7. Function as the business user representative to the Applications team, as requested. • Answer end user questions, research and resolve problems, working with appropriate LGO resources, if necessary. • Analyze data to identify problems or recommend preventive action, and research/troubleshoot problems to determine root cause. • •Must have the ability to walk end-users through resolution for problems over the phone, via e-mail and in person. • Deliver training and participate in testing activities as a member of the NPPC Super User Network. Also assist LGO as needed with projects, testing and providing business process understanding. • Must be able to proactively collaborate with various business areas that impact functional area-related activities. 8. Provide on-call 24/7 coverage on a rotating basis with teammates (evenings, weekends and holidays) This is a St. Louis position that requires the person to work from the St. Louis office Monday through Friday 8:30 a.m. to 5:00 p.m. Working remotely is not an option. Experience Required • Minimum 3+ years of experience in the following: In-depth functional knowledge of SAP Customer Service and/or Transportation and related end-to-end process support to end users including Data, roles, and transactions associated with the end-to-ends • Messaging/IDOCs • Order to Bill including Customer & Material Data, Sales Orders, ST0's, STP0's, ME23N, Returns, NDS, OMER, OTR, SOOC, Mass Order Change, Invoicing, Pro-Forma Invoices • Transportation including carriers, tariffs, rates & lanes, optimization, load planning, dock & yard, rating loads, ATP (BOPI, CO09, NCOL, Negative ATP, DMC), delivery creation via transportation cockpit & VL10B, shipping cost documents, various monitoring/reporting transactions and JDA/i2 Transportation Management System Skills: - Strong multi-tasking skills - Presence under pressure - Strong analytical skills - Ability to work well in a team environment, i.e. willingness to pitch in and help teammates without being asked - Strong customer service skills - Excellent verbal and written communication skills required - Actual user experience preferred *Best Regards*, *Sourabh Kumar* *Technical Recruiter* *RG Talent Inc* *39120, Argonaut Way, Suite #157, Fremont, CA 94538* Phone : 510-443-0757 Ext: 115 Email : sour...@rgtalent.com URL : www.rgtalent.com -- You received this message because you are subscribed to the Google Groups "Business_Intelligence" group. To unsubscribe from this group and stop receiving emails from it, send an email to business_intelligence+unsubscr...@googlegroups.com. To post to this group, send email to business_intelligence@googlegroups.com. Visit this group at https://groups.google.com/group/business_intelligence. For more options, visit https://groups.google.com/d/optout.