[OSL | CCIE_Voice] UCCX scripting query/question....

2013-02-09 Thread sanity insanity
hi all, what is an easy way to script this : - Incoming calls from +44 number will be serviced by 2102 phone(line 2 of HQ phone - IPCC extn) only and all other calls will be routed to the normal queue. If the call hits the queue, the user should hear the defaults prompt, all are agents are curre

[OSL | CCIE_Voice] SRST Questions

2013-02-09 Thread ie ravindra
Hi Mates, 1. I have paste some configs that i Bought from SRST example. What I want to know is the particular router running H323 gateway. What is the use of Bolded ccm application and fall back mgcp commands. *call application alternate default ccm-manager fallback-mgcp* 2. how we can separate