I'm digging up an old one here but I just ran into an issue with this B-ACD
parameter and I wasn't able to find the answer online so I thought I'd
share in case it pops up in a search. From the info I gave above from the
Cisco B-ACD documentation, the *param **max-time-call-retry *parameter
*coul
Hi All,
I'm doing Volume 2 Lab 9A and I've almost got it completed. My issue is, if
extension 3005 and 3006 are on a call, the incoming call gets queued, but
doesn't leave the queue to hit the voice mail extension until after being
in the queue 3 minutes. It should be leaving the queue after 90 se
http://blog.ipexpert.com/2009/01/24/b-acd-in-a-nutshell/
check this out.
Thanks,
Justin
This email and any files transmitted with it are confidential and are intended
for the sole use of the individual to whom they are addressed. Black Box
Corporation reserves the right to scan all e-mail
Ok, I'll try to explain in my own words as I understand it.
When a call is in queue the service will attempt a transfer to the hunt
group after 'param call-retry-timer' seconds. If the call is not picked up
by the hunt group, it goes back into queue. The hunt group will continue
to be tried (aft
Thanks Martin, i went through that doc but still its not clear to me the
purpose of using it and how does it effect my B-ACD script
On Tue, Jun 18, 2013 at 2:13 AM, Martin Sloan wrote:
> I got the info below from this guide -
> http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configurati
I got the info below from this guide -
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/40bacd.html#wp1026305
It has good examples you can copy/past/edit. I believe 'Call-Queue and AA
Tcl Scripts in Flash Memory: Example' is the best one to use.
http://www.cisco.com/e
hi experts,
I am trying to understand timer for "*param* *max-time-call-retry" can
anyone share there knowledge about how does it effect the bacd script and
the purpose of this field*
*
*
*Thnks*
* *
___
For more information regarding industry leading C
you have "param max-time-vm-retry 2" and it will try twice the max-time and
hence 60 seconds to hit VM
--- On Tue, 4/21/09, jeremy co wrote:
From: jeremy co
Subject: [OSL | CCIE_Voice] BACD timer parameter setting problem
To: "ccie_voice@onlinestudylist.com"
Date: Tue
Hi,
I set "param max-time-call-retry 30" but BACD keep transfering calls to Vm
after 60 sec.
I did reload BACD.
application
service queue flash:app-b-acd-2.1.0.0.tcl
param queue-len 10
param aa-hunt1 5001
param aa-hunt2 5002
param number-of-hunt-grps 4
param queue-manager-debugs 1
!
