Hmm.. Assuming they mean transfer to a live operator/receptionist, the operator input wouldn't necessarily require its own CH for the transfer. It's possible that caller input "0" is configured for Attempt Transfer to an existing CH within the 7 mentioned below, where as the other caller input entries are configured for Go Directly to Greeting. Using the Attempt Transfer option for caller input, Unity will transfer your call using the "Transfer Action" CH transfer rules. Go Directly to Greeting would send you to the greeting, allowing two different caller inputs, 1 CH, two different results.
From: ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of Matthew Berry Sent: Monday, October 12, 2009 4:01 PM To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] CCIE Voice Written Exam Question - Unity CallHandlers All - I'm not quite where the rest of you are, studying for the lab. I'm still working on the written exam. It's scheduled for December 21st. Merry Christmas! ;) Anyway, I found some study questions online and can't seem to make sense of this Unity question. Does anyone understand how the answer could be what is listed? Question: "Tom's Bicycles is configuring Cisco Unity as an auto-attendant. The first requirement is that outside callers hear a prompt saying, "Press 1 for Sales, Press 2 for Service." If the call presses 1, the caller would reach a submenu and be prompted, "Press 1 for Bike Sales, Press 2 for Accessories." If the caller presses 1 again, Cisco Unity will list the four salespeople and allow the caller to select which one to connect to. If the caller presses 2 from the initial prompt, that caller would reach a submenu and be prompted, "Press 1 to schedule an appointment or Press 2 to check the status of your repair." At any time the caller should be able to press 0 and be transferred to the Operator. What is the minimum number of call handlers?" Choices: 7, 8, 9, or 10 Answer: 7 Call Handlers I don't understand why it would be seven. From what I can count, there should be Call handler #1: Main menu with two options (default call handler) Call handler #2: Submenu one (from pressing 1 at main menu) Call handler #3: Submenu two (from pressing 2 at main menu) Call handler #4: Operator transfer (default call handler) Call handler #5: Sub-submenu one (from pressing 1, 1) that offers four salespeople Call handler #6: Sub-submenu two (from pressing 1, 2) Call handler #7: Sub-submenu three (from pressing 2, 1) Call handler #8: Sub-submenu four (from pressing 2, 2) Wouldn't that be 8 call handlers? What am I missing? I included a visual based on the question for reference. Thanks! Matthew Berry Minneapolis, MN 55438 Mobile: 651-424-5044 www.rawreligion.com<http://www.rawreligion.com> "Distraction: Doing an incredible job at an insignificant activity." "Don't waste your life is not a catchphrase for me; it's a cliff I walk beside every day with trembling." - John Piper Contact Me [http://www.images.wisestamp.com/linkedin.png] <http://www.linkedin.com/in/matthewjberry> [http://www.images.wisestamp.com/facebook.png] <http://www.facebook.com/ciscovoiceguru> [http://www.images.wisestamp.com/twitter.png] <http://twitter.com/ciscovoiceguru> [http://www.images.wisestamp.com/wordpress.png] <http://ciscovoiceguru.com> [http://www.images.wisestamp.com/wordpress.png] <http://rawreligion.com>
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