Re: [OSL | CCIE_Voice] Presence - on hook and off hook status

2013-10-02 Thread Josh Petro
Thanks for the reply, Ramcharan. I just blasted my lab to start lab 3 of the OWLE, so I'll need the rest of this week to get it back to where I can test Presence status again. I'll let you know what I find out. Thanks again. Josh On Wed, Oct 2, 2013 at 8:59 PM, Ramcharan Arya wrote: > Hi Josh, >

Re: [OSL | CCIE_Voice] Presence - on hook and off hook status

2013-10-02 Thread Ramcharan Arya
Hi Josh, I do not believe it is related to vmware environment. I am assuming your CUPS is integrated with CUCM using SIP trunk. Can you enable SIP debug level to detail and run collect SIP debug logs ( on primary call processing engine i.e. Sub) and check SIP logs why there is delay in status.?

Re: [OSL | CCIE_Voice] Presence - on hook and off hook status

2013-10-02 Thread Josh Petro
I have a huge delay in my presence updates on my system. Im assuming that's from CUPS being installed in my lab vmware environment though. Try to go off hook or call a pstn number and let it sit for 1-2 minutes. If anyone knows how to fix the lag, please let me know. Im assuming its related to vmwa

Re: [OSL | CCIE_Voice] Presence - on hook and off hook status

2013-10-01 Thread Ovidiu Popa
Hi You could try a reboot of the CUPS server. Worked for me a couple of times... Cheers, Ovidiu On Tue, Oct 1, 2013 at 4:43 PM, Martin Sloan wrote: > Hi MJ, > > Is the end user assigned on the line level of the hard phone? That > assignment is unique per line appearance so if you make the ass

Re: [OSL | CCIE_Voice] Presence - on hook and off hook status

2013-10-01 Thread Martin Sloan
Hi MJ, Is the end user assigned on the line level of the hard phone? That assignment is unique per line appearance so if you make the association on the CUPC device it does not automatically populate to the hard phone/any other line appearance. When the phone goes off-hook CUCM checks the end us

[OSL | CCIE_Voice] Presence - on hook and off hook status

2013-10-01 Thread sanity insanity
Hello all, I have configured presence and both softphone and deskphone modes , IM and voicemail is working fine on the clients However I have a question when I lift the handset of the phone ( hard phone ) that is assoicated with the CUPC clients . I see that the presence status does not show "