hi all,
what is an easy way to script this : -
Incoming calls from +44 number will be serviced by 2102 phone(line 2 of HQ
phone - IPCC extn) only and all other calls will
be routed to the normal queue.
If the call hits the queue, the user should hear the defaults prompt, all
are agents are
Tanner
Its working fine now
Thank you very much
Regards
Chrysostomos
From: Tanner Ezell [mailto:tanner.ez...@gmail.com]
Sent: Παρασκευή, 21 Δεκεμβρίου 2012 9:03 μμ
To: Chrysostomos Christofi
Cc: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] uccx scripting side
Oops, you know
Hi Folks
I have created a script that will root the call base of caller number:
I used get call contact info .Its working ok if I set only a specific number in
the if section
What I have to config in the callinginfo to match any number starting with 5 ?
(something like 5!)
Attached is the
5.* would imply RegEx type of expressions, which may be possible but you
need to explicitly define that. You're better off doing something like
myString.charAt(0) == 5 as it should meet your needs quite easily.
If you are not using a premium license or are otherwise unable to use the
java methods
: [OSL | CCIE_Voice] uccx scripting side
5.* would imply RegEx type of expressions, which may be possible but you need
to explicitly define that. You're better off doing something like
myString.charAt(0) == 5 as it should meet your needs quite easily.
If you are not using a premium license
: Παρασκευή, 21 Δεκεμβρίου 2012 5:27 μμ
To: Tanner Ezell
Cc: Online Study (ccie_voice@onlinestudylist.com)
Subject: Re: [OSL | CCIE_Voice] uccx scripting side
Thanks a lot tanner
I will check if its working your propose and I will return back with a feedback
Regards
cc
From: Tanner Ezell
:* Online Study (ccie_voice@onlinestudylist.com)
*Subject:* Re: [OSL | CCIE_Voice] uccx scripting side
** **
Thanks a lot tanner
I will check if its working your propose and I will return back with a
feedback
Regards
cc
*From:* Tanner Ezell
...@gmail.com]
*Sent:* Παρασκευή, 21 Δεκεμβρίου 2012 5:53 μμ
*To:* Chrysostomos Christofi
*Cc:* Online Study (ccie_voice@onlinestudylist.com)
*Subject:* Re: [OSL | CCIE_Voice] uccx scripting side
** **
charAt will only return a single character, which you are testing against
a string
To: Chrysostomos Christofi
Cc: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] uccx scripting side
subString should be substring.
On Fri, Dec 21, 2012 at 9:04 AM, Chrysostomos Christofi
ch.christ...@logicom.netmailto:ch.christ...@logicom.net wrote:
Sorry Tanner but I am not find in the string
@onlinestudylist.com
*Subject:* Re: [OSL | CCIE_Voice] uccx scripting side
** **
subString should be substring.
On Fri, Dec 21, 2012 at 9:04 AM, Chrysostomos Christofi
ch.christ...@logicom.net wrote:
Sorry Tanner but I am not find in the string methods the substring .Are
you sure
Here you can find some scripting guides:
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_programming_reference_guides_list.html
2012/11/1 sanity insanity networksanitytoinsan...@gmail.com
hi Guys,
I really need your help to understand UCCX scripts ...How they are made?
and
hi Stefen,
Thanks for the programming guide.
Is this the only information that is available? or are there other
resources learn some basic scripting?
Thanks once again.
-Mark
On Thu, Nov 1, 2012 at 3:55 PM, Steffen Bruening stbruen...@gmail.comwrote:
Here you can find some scripting
: [OSL | CCIE_Voice] Uccx scripting making me mad!!
hi Stefen,
Thanks for the programming guide.
Is this the only information that is available? or are there other resources
learn some basic scripting?
Thanks once again.
-Mark
On Thu, Nov 1, 2012 at 3:55 PM, Steffen Bruening stbruen
@onlinestudylist.com
Subject: [OSL | CCIE_Voice] Uccx scripting making me mad!!
hi Guys,
I really need your help to understand UCCX scripts ...How they are made? and
how they work?
Please help guys!
-Mark
___
For more information regarding industry
hi Guys,
How to write a script which will transfer calls to available agent based on
longest idle time. The phone user has requested some time after ending a
call. During this time, phone user should be marked NOT READY.
User has to change status to READY manually before call can be directed.
None of what you need is part of the script. You need to configure automatic
work and wrapup time on the CSQ first page, the Resource Selection
Criteria on the CSQ second page, and disable Automatic Available on the
resource. The single button login is achieved via an IP Phone Service. Go to
So doing as suggested, looping 4 times with a 15 sec delay would appear to meet
the requirement at first glance ... But when you factor in 4 or 5 seconds for
each time the queue prompt is played please continue to hold ... You end up
at around 70 - 75 seconds.
Does anyone know if there is a
I have tested the script today and it works awesome.Thanks Chris and Thanks
Alan.
many thanks
Siva
On 18 November 2011 20:36, Sivakumar Shanmugam ssshivakku...@gmail.comwrote:
Thanks guys for your suggestion. Let me test it and get back to you.
many thanks
Siva
On 18 November 2011 20:01,
Hello All,
Need your suggestion on this scripting.
Question is
When no agent is available the caller should send to a queue.While in the
queue,music should be played and the Hold-prompt heard every 15 secs.If the
caller has been in the Queue longer than 60 seconds then the caller should
hear an
...@onlinestudylist.com] On Behalf Of Sivakumar
Shanmugam
Sent: Friday, November 18, 2011 8:27 AM
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] UCCX scripting
Hello All,
Need your suggestion on this scripting.
Question is
When no agent is available the caller should send to a queue.While
Since you do not require the ability to interrupt the music, I would use
music on hold.
I would change your queue hold to something like this:
Queued
Label QueueLoop
IF timesthroughqueue = 4
True: Play Prompt SorryUnavailable
Disconnect Call
Thanks guys for your suggestion. Let me test it and get back to you.
many thanks
Siva
On 18 November 2011 20:01, Chris Martin clm.c...@gmail.com wrote:
Since you do not require the ability to interrupt the music, I would use
music on hold.
I would change your queue hold to something like
Need help finalizing a UCCX script informing callers of their average wait
time in the queue.
Thanks,
Doug
___
For more information regarding industry leading CCIE Lab training, please visit
www.ipexpert.com
Are you a CCNP or CCIE and looking for
Hi guys,
I'm working on a UCCX script (Vol2 Lab7) that permit to check the holiday in a
xml file and then decides either to terminate or accept the call.
I'm searching if there is another way to use Unity Connection for the holiday
query instead of docs.
Any ideas?
Thanks a lot
Naoufal
Of Cristobal Priego
Sent: Wednesday, April 21, 2010 7:45 PM
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] UCCX Scripting
Hello All,
I have 2 questions for you
I need to create a script for an AA, the main prompt will allow the user to
dial the extension if the know it or wait
Hello All,
I have 2 questions for you
I need to create a script for an AA, the main prompt will allow the user to
dial the extension if the know it or wait to listen to the menu options
for the menu I need to use a menu step no big deal, and i'm thinking to
create a variable that will store the
Hey Everyone,
What is the best resource(s) to learn the various UCCX scripting methods
needed for the lab? Does anyone have any good resources online? How
complicated is it likely to get for the lab and how much time should we
dedicate to this?
Thanks,
Roger
...@onlinestudylist.com] On Behalf Of Roger Henderson
Sent: Thursday, February 18, 2010 6:53 AM
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] UCCX Scripting
Hey Everyone,
What is the best resource(s) to learn the various UCCX scripting methods
needed for the lab? Does anyone
| CCIE_Voice] UCCX Scripting
Hey Everyone,
What is the best resource(s) to learn the various UCCX scripting methods needed
for the lab? Does anyone have any good resources online? How complicated is it
likely to get for the lab and how much time should we dedicate to this?
Thanks,
Roger
Hello all
I have a question, i'm in the middle of programming a scripting and just
realized that i need to create a nested if step.
Do you know what's the maximum if's that can be nested? I need to nest 25
ifs on my script
or if you could recommend a better way to do it I'd appreciated it
this
Cristobal,
See: https://supportforums.cisco.com/thread/2000771?tstart=0
(It is your thread after all)
Cheers,
Tanner Ezell
On Fri, Jan 15, 2010 at 11:25 AM, Cristobal Priego
cristobalpri...@gmail.com wrote:
Hello all
I have a question, i'm in the middle of programming a scripting and just
: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX Scripting
Cristobal,
See: https://supportforums.cisco.com/thread/2000771?tstart=0
(It is your thread after all)
Cheers,
Tanner Ezell
On Fri, Jan 15, 2010 at 11:25 AM, Cristobal Priego
cristobalpri...@gmail.commailto:cristobalpri
The better way to do this would be do an XML lookup to perform the function
that you want based on DNIS and return the password to the script.
~Chris
From: Cristobal Priego
Sent: Friday, January 15, 2010 12:25 PM
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] UCCX Scripting
to perform the
function that you want based on DNIS and return the password to the script.
~Chris
*From:* Cristobal Priego cristobalpri...@gmail.com
*Sent:* Friday, January 15, 2010 12:25 PM
*To:* ccie_voice@onlinestudylist.com
*Subject:* [OSL | CCIE_Voice] UCCX Scripting
Hello all
I
and return the password to the script.
~Chris
*From:* Cristobal Priego cristobalpri...@gmail.com
*Sent:* Friday, January 15, 2010 12:25 PM
*To:* ccie_voice@onlinestudylist.com
*Subject:* [OSL | CCIE_Voice] UCCX Scripting
Hello all
I have a question, i'm in the middle of programming
, January 15, 2010 2:15 PM
To: Christopher Clouse
Cc: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX Scripting
I'm trying the xml option.
i just have a question on the step : Get XML Document Data; on the field Path
do i specify where the XML is located ? or what do i put
:* Friday, January 15, 2010 2:15 PM
*To:* Christopher Clouse christopherc_56...@hotmail.com
*Cc:* ccie_voice@onlinestudylist.com
*Subject:* Re: [OSL | CCIE_Voice] UCCX Scripting
I'm trying the xml option.
i just have a question on the step : Get XML Document Data; on the field
Path do i specify
up
with UCCX and supports HA.
~Chris
*From:* Cristobal Priego cristobalpri...@gmail.com
*Sent:* Friday, January 15, 2010 2:15 PM
*To:* Christopher Clouse christopherc_56...@hotmail.com
*Cc:* ccie_voice@onlinestudylist.com
*Subject:* Re: [OSL | CCIE_Voice] UCCX Scripting
I'm trying the xml
cristobalpri...@gmail.com
*Sent:* Friday, January 15, 2010 2:15 PM
*To:* Christopher Clouse christopherc_56...@hotmail.com
*Cc:* ccie_voice@onlinestudylist.com
*Subject:* Re: [OSL | CCIE_Voice] UCCX Scripting
I'm trying the xml option.
i just have a question on the step : Get XML Document Data
*Cc:* ccie_voice@onlinestudylist.com
*Subject:* Re: [OSL | CCIE_Voice] UCCX Scripting
I'm trying the xml option.
i just have a question on the step : Get XML Document Data; on the field
Path do i specify where the XML is located ? or what do i put there
thank you
2010/1/15 Christopher
ccie_voice@onlinestudylist.com
Sent: Fri Jan 15 16:35:52 2010
Subject: Re: [OSL | CCIE_Voice] UCCX Scripting
What does your XML file look like, and can you screen shot your script for us
to look at.
On Fri, Jan 15, 2010 at 2:32 PM, Cristobal Priego
cristobalpri...@gmail.commailto:cristobalpri
...@hotmail.com
*Cc:* ccie_voice@onlinestudylist.com
*Subject:* Re: [OSL | CCIE_Voice] UCCX Scripting
I'm trying the xml option.
i just have a question on the step : Get XML Document Data; on the
field Path do i specify where the XML is located ? or what do i put
there
thank you
2010/1/15
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