Re: [CentOS] Trouble Ticket System

2008-02-09 Thread Johnny Hughes
Les Mikesell wrote: Johnny Hughes wrote: I would like to recommend a piece of software known as GLPI ... when used in conjunction with OCSng, it will track all hardware and software installed on each machine, which users use which machines, etc. It also can use ADS or LDAP for authenticati

Re: [CentOS] Trouble Ticket System

2008-02-08 Thread Jun Salen
>I would like to recommend a piece of software known as GLPI ... when >used in conjunction with OCSng, it will track all hardware and software >installed on each machine, which users use which machines, etc. > >It also can use ADS or LDAP for authentication, and there is the ability >to create FAQs

Re: [CentOS] Trouble Ticket System

2008-02-07 Thread Les Mikesell
Johnny Hughes wrote: I would like to recommend a piece of software known as GLPI ... when used in conjunction with OCSng, it will track all hardware and software installed on each machine, which users use which machines, etc. It also can use ADS or LDAP for authentication, and there is the

RE: [CentOS] Trouble Ticket System

2008-02-07 Thread Ross S. W. Walker
Johnny Hughes wrote: > Lorenzo Quatrini wrote: > > Johnny Hughes ha scritto: > >> > >> I would like to recommend a piece of software known as > GLPI ... when > >> used in conjunction with OCSng, it will track all hardware and > >> software installed on each machine, which users use which > mach

Re: [CentOS] Trouble Ticket System

2008-02-07 Thread Johnny Hughes
Lorenzo Quatrini wrote: Johnny Hughes ha scritto: I would like to recommend a piece of software known as GLPI ... when used in conjunction with OCSng, it will track all hardware and software installed on each machine, which users use which machines, etc. It also can use ADS or LDAP for auth

RE: [CentOS] Trouble Ticket System

2008-02-07 Thread Nigel Kendrick
I'd just like to second Johnny's recommendation for GLPI - we've been using it in house for about 8 months for ticketing and inventory. Nigel Kendrick IT Associate Pet Doctors Ltd ___ CentOS mailing list CentOS@centos.org http://lists.centos.org/mailman

Re: [CentOS] Trouble Ticket System

2008-02-07 Thread Lorenzo Quatrini
Johnny Hughes ha scritto: I would like to recommend a piece of software known as GLPI ... when used in conjunction with OCSng, it will track all hardware and software installed on each machine, which users use which machines, etc. It also can use ADS or LDAP for authentication, and there is

Re: [CentOS] Trouble Ticket System

2008-02-07 Thread Johnny Hughes
Jun Salen wrote: Hi, Last year, I tried to installed and evaluate the following OSS web base trouble ticketing system. This is for me to track history on our IT related issues. Those that I tried are the PHP Ticket, DanPHPSupport, Epix Power Support, ruQueue, Ticket Express, OTRS, PMOS Help D

Re: [CentOS] Trouble Ticket System

2008-02-06 Thread O. T. Suarez
Hi: On Feb 6, 2008 1:24 AM, Christopher Chan <[EMAIL PROTECTED]> wrote: > Jun Salen wrote: > >>> Take a look at Request Tracker > >>> http://bestpractical.com/rt/ > Yes, I asked potential users to login and take a look at rt and one of > them said that it looked complicated. You might want to che

Re: [CentOS] Trouble Ticket System

2008-02-05 Thread Chris
On Tue, 5 Feb 2008 19:46:58 -0600 Chris Boyd <[EMAIL PROTECTED]> wrote: > > On Feb 5, 2008, at 7:23 PM, Jun Salen wrote: > > > > > Last year, I tried to installed and evaluate the following OSS web > > base trouble ticketing system. This is for me to track history on > > our IT related issue

Re: [CentOS] Trouble Ticket System

2008-02-05 Thread Christopher Chan
Jun Salen wrote: Take a look at Request Tracker http://bestpractical.com/rt/ Active support and an active user community. and run it on Centos 5 or use the updated LAMP packages in the centos plus repository if you are running Centos 4.I try to used this also last year but I found it compli

[CentOS] Trouble Ticket System

2008-02-05 Thread Jun Salen
>> Take a look at Request Tracker >> http://bestpractical.com/rt/ >> >> Active support and an active user community. >> >and run it on Centos 5 or use the updated LAMP packages in the centos >plus repository if you are running Centos 4.I try to used this also last year >but I found it compli

Re: [CentOS] Trouble Ticket System

2008-02-05 Thread John R Pierce
Jun Salen wrote: Hi, Last year, I tried to installed and evaluate the following OSS web base trouble ticketing system. This is for me to track history on our IT related issues Aside from the mentioned above, can you suggest others that are better. ... FlySpray is a 'bug tracking system'

Re: [CentOS] Trouble Ticket System

2008-02-05 Thread Christopher Chan
Chris Boyd wrote: On Feb 5, 2008, at 7:23 PM, Jun Salen wrote: Last year, I tried to installed and evaluate the following OSS web base trouble ticketing system. This is for me to track history on our IT related issues. Those that I tried are the PHP Ticket, DanPHPSupport, Epix Power Suppor

Re: [CentOS] Trouble Ticket System

2008-02-05 Thread Chris Boyd
On Feb 5, 2008, at 7:23 PM, Jun Salen wrote: Last year, I tried to installed and evaluate the following OSS web base trouble ticketing system. This is for me to track history on our IT related issues. Those that I tried are the PHP Ticket, DanPHPSupport, Epix Power Support, ruQueue, Tick

[CentOS] Trouble Ticket System

2008-02-05 Thread Jun Salen
Hi, Last year, I tried to installed and evaluate the following OSS web base trouble ticketing system. This is for me to track history on our IT related issues. Those that I tried are the PHP Ticket, DanPHPSupport, Epix Power Support, ruQueue, Ticket Express, OTRS, PMOS Help Desk and eTicket. Fr