Bridgeline Software has an immediate opening for a Customer Support Representative in our Washington, D.C. office.
Our office has a strong focus on the philanthropic and nonprofit sectors, and an excellent reputation in this niche target market. The Customer Support Representative will be the first point of contact for existing customers who have questions about how to manage their web sites or use related tools developed by our firm. This individual will also create testing plans and work with other team members to implement those plans and ensure that sites meet Bridgeline's standards. Responsibilities include updating the ColdFusion code base in Orgitecture, our content server; serving as a primary point of contact for Bridgeline clients on general questions about their web sites, HitBox Professional and/or Google web analytics, Lyris listserves, basic HTML and other technical questions; investigating bugs and working with Bridgeline developers and IT staff to resolve technical problems; working with Bridgeline Project Managers to train new customers on how to use their web sites and related tools; managing DNS records for customer accounts; creating detailed testing plans for new web sites and ensuring that the sites are adequately tested before release to the customer; tracking the type and resolution of Help Desk calls in Mantis; registering web sites with search engines, launching static HTML pages for customers, and assisting Project Managers with customer support issues. The ideal candidate will have excellent communication skills; advanced HTML skills and knowledge of the Internet; basic ColdFusion and SQL database knowledge; understanding of domain registration and DNS transfer related issues. This individual will also have an undergraduate degree, excellent communication and customer-facing skills, and a keen ability to work effectively with a wide range of people under pressure. Creative problem-solving skills, attention to detail and a commitment to meeting deadlines are very important. Internet development experience is a plus. Our development team has over 30 years combined ColdFusion experience! We're looking for a self starter to come learn from and grow with us. Please email your cover letter and resume to [EMAIL PROTECTED] -- Marc A. Garrett Senior Architect Bridgeline Software, Inc. web: www.bridgelinesw.com ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Adobe® ColdFusion® 8 software 8 is the most important and dramatic release to date Get the Free Trial http://ad.doubleclick.net/clk;160198600;22374440;w Archive: http://www.houseoffusion.com/groups/CF-Jobs-Talk/message.cfm/messageid:3515 Subscription: http://www.houseoffusion.com/groups/CF-Jobs-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.11
