I have been fighting this cursed switch. I finally found the instructions at http://www.cisco.com/warp/public/474/pswdrec_2800.html However, it asks which firmware version I have. I don't know and I don't see it when it boots. all I get is that it is the 2800 mgmt consile copyright cisco 1993-1996 and "enter password". The instructions ask for the MAC address which is supposed to be on the PROM chip I see 2 chips that look like that bur they only have 924 E ODD 7657 and 925E-GJ EVEN. Those dont look like any MAC addy I have ever seen. I must not be looking at the correct chip. If that is not enough of a challenge, I am told that I need to be a registered CCO user to get the password recovery utility. I cant see how to become one outside of becomming a cisco employee!!!!!! Any ideas??? clay -- Clay Stuckey - MCSE | My Resume: http://24.9.74.46/clayres.doc 1237 Llewellyn Road | [EMAIL PROTECTED] Mt. Pleasant, SC 29464 | Phone (843) 224-9141 ___________________________________ UPDATED Posting Guidelines: http://www.groupstudy.com/list/guide.html FAQ, list archives, and subscription info: http://www.groupstudy.com Report misconduct and Nondisclosure violations to [EMAIL PROTECTED]