I can sort of see their point of view though. Why provide the same level of support for routers which have OEM parts. Memory can be particularly troublesome. I bought some 1720 memory a while ago on the cheap,and it wouldn't quite fit in the case (probably for 1750). When there's been that much attention to detail, you may as well trim the top off it to fit it in.
If I buy a Ferrari, then put Ford bits all over it, I wouldn't expect Ferrari to honour my warranty. Mind you, chances of me buying a Ferrari are fairly bloody slim, so I'll not worry too much. :-) At least Cisco's point of view is that if the Ford bits aren't the problem, they'll still support the kit. Gaz ""Ismail Al-Shelh"" wrote in message [EMAIL PROTECTED]">news:[EMAIL PROTECTED]... > Its so Obvious that Cisco is trying to be like Microsoft by monopolizing the > market. > > Ismail Al-shelh > > > -----Original Message----- > From: Matthew Crane [mailto:[EMAIL PROTECTED]] > Sent: Monday, April 15, 2002 1:55 PM > To: [EMAIL PROTECTED] > Subject: Might be of InCisco GBIC Sourcing & Support Policy [7:41476] > > > April 10, 2002 > > Cisco GBIC Sourcing & Support Policy > > We are continuing to receive questions concerning the consequences of Cisco > end users acquiring GBICs (Gigabit Interface Converter) modules from > non-Cisco sourced third parties or directly from GBIC suppliers for > deployment in Cisco routers and switches. > > Apparently there is still some confusion on what Cisco's position and policy > is in respect of these third party GBIC's, which is why I would like to > summarize those for you and highlight the main points. I would also like to > take this opportunity to outline what Cisco would expect from you as a > Channel Partner when it comes to you supplying non-Cisco GBIC's together > with Cisco equipment to end users. > > Cisco's policy: > Products from non-Cisco sources do not qualify for Cisco support and may not > be compatible with hardware, power, or software requirements. Cisco sourced > GBIC's can be easily identified by the Cisco logo and trademarks on the > label. If a GBIC does not have the Cisco label and trademarks on it, then it > has not been sourced from Cisco and is subject to the conditions outlined > below. > > GBIC's acquired through non-Cisco sources will be subject to the following > conditions: > > 1) Cisco TAC is not under an obligation to support any non-Cisco GBIC > modules; > > 2) Cisco SMARTnet will not cover non-Cisco GBIC modules; > > 3) Cisco does not guarantee the performance or results you may obtain by > using a non-Cisco GBIC; > > 4) In the event that an end user experiences a support issue that Cisco > determines is caused by use of a third party GBIC, Cisco will not provide > warranty support or support under SMARTNet or another Cisco support program > for that issue. On the other hand, where a product fault or defect occurs in > the network and Cisco concludes that the fault or defect is not attributable > to the use of a GBIC installed by our customers or partners, Cisco will > continue to provide support for the affected product under warranty or a > Cisco support program. The nature of the defect or error is the key to > determining what Cisco's support obligations are. > > Cisco sources GBIC's from third party suppliers, who agree to follow Cisco > quality standards. Sometimes, Cisco disqualifies a supplier because of > quality issues with that supplier's product, or for other reasons (i.e. EMI > or power requirements). Disqualified suppliers may continue to sell their > GBIC's and please note that they or parties that have purchased from them > may claim that their GBIC's are Cisco approved. Such statements are at best > unreliable and our customers should understand that only by sourcing GBIC's > directly from Cisco or a Cisco Authorized Channel, can our customers be > confident they are getting Cisco approved modules that will qualify for > Cisco support (Cisco sourced GBICs can be identified by the Cisco logo and > trademarks on the label). We are taking appropriate legal action against > suppliers using such false and misleading statements. > > > What does Cisco expect from its Authorized Channels? > Obviously we believe strongly that our GBIC's are superior in terms of > quality and performance to any non-Cisco GBIC. Nevertheless, you may in > certain instances prefer to resell third party GBIC's. As stated above, this > may occasionally give rise to support and warranty issues, and may cause > confusion with the end users. In order to prevent such issues and to protect > Cisco's brand and reputation we would like to ask you to observe the > following guidelines when reselling non-Cisco GBIC's together with or > already installed in any Cisco products you are reselling: > > Inform the end user of the fact that he is receiving a non-Cisco GBIC; > Inform the end user that such a non-Cisco GBIC will not qualify for > Cisco support; > Inform the end user of the brand of the non-Cisco GBIC and how they can > obtain support on those products and what the warranty terms are. > > Although this statement specifically covers GBIC's, the same issues arise > with other third party components e.g. memory or cables. With regard to > those products the same principles as set out in this letter apply. > > For any specific questions please contact your Cisco channel account > manager. > > Yours Sincerely > > Paris G Arey > VP EMEA Channels & Alliances > Cisco Systems Inc. Message Posted at: http://www.groupstudy.com/form/read.php?f=7&i=41890&t=41890 -------------------------------------------------- FAQ, list archives, and subscription info: http://www.groupstudy.com/list/cisco.html Report misconduct and Nondisclosure violations to [EMAIL PROTECTED]
