As pointed out by many, the problem was not so much with TAC than with the SmartNet spares system. I consider the whole program under the umbrella of TAC (considering the amount we pay for SmartNet) hoever the TAC staff themselves have always been extremely respnosive and dependable.... In this case is was bad QA by Smartnet. I consider receiving 3 defective replacement units (covered under a 7x24x4 Onsite Smartnet contract) over a 1 week period a "horror story" but I perhaps should not be blaming TAC... Bob _________________________________ FAQ, list archives, and subscription info: http://www.groupstudy.com/list/cisco.html Report misconduct and Nondisclosure violations to [EMAIL PROTECTED]
