THE BEST way to work with TAC and possibly anticipate failure in your case is
(assuming you don't have backup 6500 to load the intended image in lab) :
1. Open up the TAC case 3 - 4 hrs before upgrading through the web (open w/ P2)
2. Provide all necessary information through web (these inform
7 PM
To: Steve Fischer
Subject: Re: [c-nsp] Cisco TAC issues - can someone from Cisco enlighten me
onthis?
I have had the same problem. Basically TAC follows the sun. If you had
waited a few hours you would have had an Irish tech. It is a problem and not
just with Cisco
Richard
Sen
