Re: [cisco-voip] UCCX 10.6 and axl issues

2015-05-22 Thread Michele Russo (AM)
FYI...for the first issue Cisco has opened up a defect: CSCuu47433. We specifically ran into this issue when using both the UCCX .ova template 2.5 (which came pre-loaded on the BE7000) and the most recent 2.6.ova file off of cisco.com downloads page. The hardware is the BE7000H M4 -not sure

[cisco-voip] Anyone want a free UCCE (Enterprise) intern?

2015-05-22 Thread Nortel Nan via cisco-voip
I've been transitioning from the Nortel world to the Cisco world and I've been formally trained on the administration of the UCCE-Enterprise. (That sounds so Star Trekkian - LOLOLOL) Instead of barraging the board with theoretical questions, I'd rather learn hands-on. I'd be willing to trade

Re: [cisco-voip] UCCX Upgrade question

2015-05-22 Thread Anthony Holloway
I know there are some TAC people on this mailing list, so what's up with the bootable image topic? Are we not entitled to a copy, or do we have to exchange favors in order to upgrade our customers/selves? On Thu, May 21, 2015 at 5:45 PM NateCCIE natec...@gmail.com wrote: TAC will get you the

Re: [cisco-voip] UCCX Upgrade question

2015-05-22 Thread Anthony Holloway
Thanks Brian. And from what you recall, this whole don't make it easy game which TAC engages inhow do we play it with them? On Fri, May 22, 2015 at 9:18 AM Brian Meade bmead...@vt.edu wrote: Agreement with Red Hat. They don't want people being able to easily download Red Hat. There were

[cisco-voip] 1/4 calls to DDI while rest to ext.

2015-05-22 Thread abbas wali
Hi all, Is there a way to distribute ¼ of calls to one number/ddi and rest to a different set of numbers. CUCM 9 HP cant do that for me. Anything in UCCX 9!! TIA. ___ cisco-voip mailing list cisco-voip@puck.nether.net

Re: [cisco-voip] 1/4 calls to DDI while rest to ext.

2015-05-22 Thread Brian Meade
You can definitely do this in UCCX. Use Java to create a random number 0 to 3 for each call. Random rand = new Random(); int value = rand.nextInt(4); Then create an if statement to match if the random value is 0-2 or 3 and use a redirect step to send the call to 2 different places based on which

Re: [cisco-voip] 1/4 calls to DDI while rest to ext.

2015-05-22 Thread Walenta, Philip
It would help if we had a little more understanding of what you are trying to accomplish. Are you trying to distribute calls ¼ and ¾ over an hour, a day, a month? Will there be any other quantification on the call itself (calling number, called number, any IVR entry?)? From: cisco-voip

Re: [cisco-voip] UCCX Upgrade question

2015-05-22 Thread Brian Meade
Agreement with Red Hat. They don't want people being able to easily download Red Hat. There were some rumors of CUCM 11.x being on CentOS which would allow us to just keep the bootables on cisco.com but I don't think that's happening any more. On Fri, May 22, 2015 at 10:11 AM, Anthony Holloway

Re: [cisco-voip] 1/4 calls to DDI while rest to ext.

2015-05-22 Thread Scott Voll
use case might help us to understand... But things that come to might are using UCCx for sending calls where you want them to go. you could also look at using Hunt groups native to CM but knowing what your trying to accomplish will help us to give a better answer. YMMV Scott On Fri, May

Re: [cisco-voip] UCCX Upgrade question

2015-05-22 Thread Brian Meade
So backbone is the only team that can publish bootables. So the other teams have to reach out for help getting them published for a customer. The only method I've seen work effectively is my publisher is down and I need to rebuild as fast as possible. I may or may not have used that method

Re: [cisco-voip] 1/4 calls to DDI while rest to ext.

2015-05-22 Thread abbas wali
Thanks Phil, Its just calls coming into a particular number – calling party doesn’t matter and no IVR for this and no TOD 75% to a diff number/ext/ddi or the rest 25% to another though out. We got UCCX, UCx, ARC and CM v 9. Can use any for it!! From: Walenta, Philip

Re: [cisco-voip] UCCX Upgrade question

2015-05-22 Thread Matthew Loraditch
This is what I’ve told TAC, I need to rebuild a server and I don’t have access to the old version, they are usually agreeable. Matthew G. Loraditch – CCNP-Voice, CCNA-RS, CCDA Network Engineer Direct Voice: 443.541.1518 Facebookhttps://www.facebook.com/heliontech?ref=hl |

Re: [cisco-voip] 1/4 calls to DDI while rest to ext.

2015-05-22 Thread abbas wali
Its about a phased migration from one service desk to another. One main DDI will need to be migrated to a new SD. To start with 25% of calls to new and rest to the same SD. There are no IVRs or agents just plain call distribution. Thanks From: Scott Voll

[cisco-voip] Cisco Expressway for Jabber MRA query

2015-05-22 Thread Ahmed Abd EL-Rahman
Hi Gents, I'm implementing Expressway C and E version 8.5.2 for MRA and i have the following client setup : - Split horizon DNS. - 2 domains as follows, Internal: domainX.local and external: domainX.com - All UC servers are joining the internal domain, CUCM.domainX.local, IMP.doaminX.local,

Re: [cisco-voip] 1/4 calls to DDI while rest to ext.

2015-05-22 Thread Scott Voll
I think you could also use a global variable and look up which call your on and route 1-3 to one and number 4 somewhere else. But my UCCx is a little rusty as my partner has managed UCCx since I came here. or a circular hunt group in CM might work to. Haven't' tried this. YMMV Scot On Fri,

[cisco-voip] Jabber SRV records

2015-05-22 Thread Lelio Fulgenzi
Trying to get my head around the SRV records. It's not really clear in the documentation what I should use for the _cisco-uds SRV records. Should I use the publisher? the TFTP server? the subscribers that the jabber clients will connect to? Also, I want to use a different domain in the

Re: [cisco-voip] Jabber SRV records

2015-05-22 Thread Brian Meade
Lelio, I give highest priority to subscriber nodes but it's up to you which servers you want to throw the extra UDS load on. The mydomain.acme.com like you wrote should be fine. It doesn't matter that the domain of the servers is different. If you're on 10.5 IMP, make sure you add

Re: [cisco-voip] Cisco Expressway for Jabber MRA query

2015-05-22 Thread Matthew Loraditch
Inline Matthew G. Loraditch - CCNP-Voice, CCNA-RS, CCDA Network Engineer Direct Voice: 443.541.1518 Facebookhttps://www.facebook.com/heliontech?ref=hl | Twitterhttps://twitter.com/HelionTech | LinkedInhttps://www.linkedin.com/company/helion-technologies?trk=top_nav_home |

Re: [cisco-voip] Jabber SRV records

2015-05-22 Thread Croft, Keith
Here is an excellent read. http://www.cisco.com/c/en/us/td/docs/solutions/Enterprise/Borderless_Networks/Unified_Access/BYOD_Design_Guide/BYOD_CollabEdge.html -Keith From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio Fulgenzi Sent: Friday, May 22, 2015 12:14 PM

Re: [cisco-voip] Jabber SRV records

2015-05-22 Thread Lelio Fulgenzi
Aha! Another document to read! Thanks for sharing. I think this is the one our Cisco account team referred us to when we said we don't have split DNS. Basically, it talks about configuring your edge firewall to filter out (deny) anyone from off-campus to query the cisco-uds and cuplogin SRV

Re: [cisco-voip] Jabber SRV records

2015-05-22 Thread Lelio Fulgenzi
Thanks Brian. We're doing phone only for now. I will be deploying v9.x of IMP next and then integrating accordingly. And adding the appropriate SRV records for that. --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University