We consistently have issues around here where contact center users receive
error 10159 "This is a shared line" This happens because our contact
center uses extension mobility. To remedy the error, you have to launch
RTMT, go to Voice/Video, CTI then CTI Search. At that point, you put the
users num
Hi,
Does anyone have an "all inclusive" records management solution that they would
recommend to help keep records for things like:
* Cisco phones - who the phone belongs to, what room number, mac
address, etc
* Cisco switches - where the switches are located, what model, port
Hy
i think u habe to do a join from
numplan (pattern)
to devicenumplanmap (patter 2 device)
and device
table
Maybe
Datadictionary Helps
https://developer.cisco.com/media/UCM10.5DataDictionary/UCM10.5DataDictionary.htm
--
Florian Krößbacher
florian.kroessbac...@gmail.com
Am 26. Okt. 2017, 16:48
We're using a SaaS product called Pinnacle that can do those things (i'm
99% sure on the cable plant stuff), although we're only using it for
charge-back internally.
On Thu, Oct 26, 2017 at 12:15 PM, James Conyers
wrote:
> Hi,
>
> Does anyone have an “all inclusive” records management solution t
I use the AXL "getLine" function to return associatedDevices block - that will
tell you what devices are on any given line.
I am not sure if that will apply to CTI devices but I'm sure that would work
for you.
You can use AXL to handle device associations, but, just keep in mind that as
far as
Service is @ https://www.calero.com/pinnacle/ , its actually a calero
product now.
On Thu, Oct 26, 2017 at 1:06 PM, Ed Leatherman
wrote:
> We're using a SaaS product called Pinnacle that can do those things (i'm
> 99% sure on the cable plant stuff), although we're only using it for
> charge-back
Sorry, should have mentioned... we're on UCCE, not CCX. I've seen this
problem at other places using 8.6, but we're using 10.0 right now and it's
still happening.
I've made some good progress since submitting my question earlier. The data
that I need is in risdb, but that sucks for automation, so
For EM with UCCX, you need to only give the RmCm application user access to
the device profiles. This issue happens when it has control of the
physical phones or both instead.
On Thu, Oct 26, 2017 at 10:47 AM, Nick Barnett
wrote:
> We consistently have issues around here where contact center us
Hi Nick,
Accessing the varied CUCM APIs with their different technologies and access
limitations can challenge the best of us.
We (UnifiedFX) are planning to launch a new product offering next year that
solves a large number of those challenges, it’s called AutomationFX.
Basically you can acce
