Calabrio is a reliable solution and I haven't had any major issues with the
implementation in my environment.
Ben Amick
Unified Communications Analyst
From: cisco-voip On Behalf Of Dan Mason
Sent: Friday, March 9, 2018 12:28 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Call Recording
Has anyone had any experience with 3rd party call recording vendors? Any
recommendations for a Cisco centric call center (CCM 10/CCX 10.6)?
I'm familiar with CallRec/Zoom. The native call recording solution isn't 100%
reliable so we are looking for other 3rd party options.
Thanks,
Dan
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