I have the agent on the second line. Will check that in the morning, thank
you
And will check to see if version of expressway is the issue,
Terry
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Sent: March 18, 2020 10:05 PM
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Is the UCCX the primary line or the 2nd line on the jabber? You need newer
expressway CUCM and jabber to support jabber multi line.
I don’t know about UCCX, but i am told with CCE, the agent line has to be the
primary line on jabber.
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> On Mar 18, 2020, at 8:25 PM, Terry
Thank you for the quick replies. I know all of you are undergoing immense
pressure so I truly appreciate the assistance. I have triple checked that the
UCCX extension is just on the Jabber Windows client. When I try and dial the
extension I get the nice Cisco lady telling me the number
I think that is the key to the issue. UCCX extension can only be registered
to one device.
On Wed, Mar 18, 2020 at 5:37 PM Pawlowski, Adam wrote:
> Hi Terry,
>
>
>
> I had the same problem when I had my CCX extension on multiple items, even
> when unregistered. Clicking on ready resulted in an
Hi Terry,
I had the same problem when I had my CCX extension on multiple items, even when
unregistered. Clicking on ready resulted in an error, but the first time I made
a call with it by opening the keypad it started working and I could go ready.
Since the CCX extension is just an extension,
We have on prem CUCM running 12.5.1. We also have IM and Presence and UCCX
for our phone queues. I am trying to figure out if I can move our phone
queues to Jabber and connect to Finesse via remote access (through VM Ware).
I seem to be able to get part way but when I try to make a call to the
Thanks for the reply.Finesse is using VPN, but the physical desk phone is
not – it is connected via MRA. Standard inbound/outbound calling to the phone
itself works flawlessly over MRA. What isn’t working are CCX calls to the
agent phone; CCX uses CTI to control/monitor the desk phone.
I
On Mon, Mar 16, 2020 at 5:23 PM Lelio Fulgenzi wrote:
>
> Is there a way I can start dumping real-time stats from CUCM? We're moving
> heavily to remote working in light of what's going on and I'd like to keep
> an eye on things outside of SNMP polling.
>
This is still a bit rough as I've only
Thank you all for your help.
I noticed that there are multiple entries of the same device under the
unified communications — > provisioning sessions tab .is it incorporating
all the lines on the device ?
If so , The max limit for small and medium is 2500 proxy sessions .
Would that mean 2500
