Re: [cisco-voip] Ported Numbers to SIP call handler transfer is not working correctly.

2020-04-24 Thread Anthony Holloway
Can you compare and contrast the location 1 call flow from the location 2 call flow in detail? What's the same? What's different? Can you provide the CUBE sip messaging for a failed call in location 1? On Fri, Apr 24, 2020 at 2:19 PM Hamu Ebiso wrote: > Hello Anthony and all, > > I have found

Re: [cisco-voip] Ported Numbers to SIP call handler transfer is not working correctly.

2020-04-24 Thread Hamu Ebiso
Hello Anthony and all, I have found more information about this. 3 call handlers are involved with this. Location 1 Main call handler Clasified department call handler Location Main call handler call to location 1 Main call handler >> option 3 to Classified advertising >> option 1 to going ba

Re: [cisco-voip] Ported Numbers to SIP call handler transfer is not working correctly.

2020-04-24 Thread Ryan Huff
Yes, RFC 2833 is the older RFC and 4733 is the newer. I believe CUCM still references 2833 because 4733 could potentially result in a non supported DTMF scenario that would appear supported if CUCM stated it supported 4733 (Ex. a SBC not supporting all the same events that CUCM would require per

Re: [cisco-voip] Ported Numbers to SIP call handler transfer is not working correctly.

2020-04-24 Thread Anthony Holloway
Ding ding ding! Winner! I wonder why Cisco doesn't update the CUCM UI. I was looking for DTMF support in a Telepresence Admin Guide for like an SX20 or something, and I couldn't find RFC2833 mentioned anywhere, but it did mention RFC4733. Anyway, that's all the trivia I have for now. On Fri, A

Re: [cisco-voip] Ported Numbers to SIP call handler transfer is not working correctly.

2020-04-24 Thread Kent Roberts
Make sure you get both sides the inbound and outbound dial-peers... And if you have all that set, CUCM logs probably going to be the next step…. Along with some sips from the voice services voip, sip-ua and dial-peers > On Apr 24, 2020, at 9:17 AM, Ryan Huff wrote: > > RCF 4733, I believe. >

Re: [cisco-voip] Ported Numbers to SIP call handler transfer is not working correctly.

2020-04-24 Thread Ryan Huff
RCF 4733, I believe. Sent from my iPhone On Apr 24, 2020, at 10:58, Anthony Holloway wrote:  Actually you don't want to set rfc2833 (pop quiz: rfc2833 is not the real RFC number. What's the real RFC number? Don't google it, but reply if you know!) on your CUCM SIP Trunk to CUBE. You want

Re: [cisco-voip] Ported Numbers to SIP call handler transfer is not working correctly.

2020-04-24 Thread Anthony Holloway
Actually you don't want to set rfc2833 (pop quiz: rfc2833 is not the real RFC number. What's the real RFC number? Don't google it, but reply if you know!) on your CUCM SIP Trunk to CUBE. You want No Preference. It's a setting right on the SIP Trunk, just scroll to the bottom of the settings pag

Re: [cisco-voip] Ported Numbers to SIP call handler transfer is not working correctly.

2020-04-24 Thread Hamu Ebiso
Thank you Jason for your questions. how can you setup rfc2833 In CUCM trunks? thanks From: Jason Aarons Sent: Friday, April 24, 2020 8:24 AM To: Hamu Ebiso Cc: cisco-voip Subject: Re: [cisco-voip] Ported Numbers to SIP call handler transfer is not working corr

Re: [cisco-voip] Ported Numbers to SIP call handler transfer is not working correctly.

2020-04-24 Thread Anthony Holloway
Hamu, Are you saying then, that the issue is not DTMF? Does the system take your input without error? There's no magic bullet to fix transfers, you need to see what's happening, and prescribe a fix. Can you share the SIP flow from the CUBE for the entire call duration? Feel free to censor the s

Re: [cisco-voip] Ported Numbers to SIP call handler transfer is not working correctly.

2020-04-24 Thread Hamu Ebiso
Thank you very much for your help here. Is there anyway you could share the few setting I could change on CUBE or CUCM if the issue is transffering? thanks From: Anthony Holloway Sent: Friday, April 24, 2020 8:55 AM To: Hamu Ebiso Cc: cisco-voip@puck.nether.ne

Re: [cisco-voip] Ported Numbers to SIP call handler transfer is not working correctly.

2020-04-24 Thread Ryan Huff
Given the statement, “We ported our numbers to SIP yesterday. Now, their main menu is not transferring numbers correctly”, I’m taking the change in ingress signaling as the change agent and assuming nothing was changed in CUC/CUCM. I’d suspect DTMF to be the cause in this case, as this can be a

Re: [cisco-voip] Ported Numbers to SIP call handler transfer is not working correctly.

2020-04-24 Thread Anthony Holloway
The reason I ask is that the troubleshooting is a little different for each issue. *DTMF* You would know if it's DTMF if for example, you push the button and the voice recording just keeps on going. Most recordings are set such that if you barge in on them, the recording ends abruptly to process

Re: [cisco-voip] Ported Numbers to SIP call handler transfer is not working correctly.

2020-04-24 Thread Jason Aarons
I am doubtful porting had anything to do with it. Was it tested fully before the port? Under dial peers is dtmf-relay rtp-nte set? In CUCM trunks is rfc2833 set? How is Unity integrated with CUCM ? SIP? CXN Version? Without some debugs /traces I suspect you won't find much. On Thu, Apr 23, 2020,

Re: [cisco-voip] Ported Numbers to SIP call handler transfer is not working correctly.

2020-04-24 Thread Hamu Ebiso
I was thinking it might be Transfer issue. What makes you ask that question Anthony? thanks Hamu From: Anthony Holloway Sent: Thursday, April 23, 2020 2:54 PM To: Hamu Ebiso Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Ported Numbers to SIP call ha