Well, that feels like something I should have known years ago.
DJ
From: Tanner Ezell
Sent: Wednesday, April 7, 2021 2:19 PM
To: Matthew Loraditch
Cc: Brian V ; DJ Lundberg ;
cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] UCCX Hold Music
Barge in vs interruptible
One disables keypad
One word of caution using a play prompt step for the hold music: This allows
the caller to press the # key and skip the remaining portion of the prompt.
It’s not a huge deal, but something to be aware of if you previously would have
used the delay step to control how long the caller is waiting
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