Re: [cisco-voip] Looking for beta testers for UCCX Call Flow Designer

I can see value if it will take existing AEFs and export them to a functional Visio diagram. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Pavan K Sent: Tuesday, May 3, 2016 9:31 PM To: Tanner Ezell ; Cisco VOIP

Re: [cisco-voip] Additional historical reports available on CCO

Leatherman <ealeather...@gmail.com> Cc: Kevin Przybylowski <kev...@advancedtsg.com>; Anthony Holloway <avholloway+cisco-v...@gmail.com>; Justin Steinberg <jsteinb...@gmail.com>; cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Additional historical reports availab

Re: [cisco-voip] Additional historical reports available on CCO

You also have to put together that Cisco’s official new ccx reports would fall under the ‘custom’ umbrella! From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ed Leatherman Sent: Friday, April 8, 2016 11:37 AM To: Anthony Holloway ; Justin

Re: [cisco-voip] Additional historical reports available on CCO

I had issues with the reason code reports, the others went in fine. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Anthony Holloway Sent: Friday, April 8, 2016 10:30 AM To: Ed Leatherman Cc: Cisco VOIP Subject: Re:

Re: [cisco-voip] IM - services reported in unknown state after SAN cert install

My typical process with Godaddy is to open the cert - manually copy the root and intermediate certs to a file. Then upload the root, followed by inter certs as tomcat-trust, then upload the tomcat cert itself. It's been pretty successful with that process... The certs on UC can be fun.

Re: [cisco-voip] Did Cisco Remove all voice downloads from Cisco.com?

Looks like it! Unplanned maintenance maybe? From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Jonathan Charles Sent: Saturday, December 5, 2015 8:17 PM To: cisco-voip@puck.nether.net Subject: [cisco-voip] Did Cisco Remove all voice downloads from Cisco.com? Everything

Re: [cisco-voip] UCCX: CAD To Finesse Migration Utility

Yep, just saw this earlier this week. I’ll need to give it a go as well thanks! From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Anthony Holloway Sent: Friday, November 13, 2015 10:42 AM To: Ryan LaFountain (rlafount) Cc: cisco-voip@puck.nether.net

[cisco-voip] UCCX 11

Anyone have insight as to why UCCX 11 still isn't up on CCO? I know recently it's available via PUT but it's been an odd release this time around with UCCX 11. Also, anyone running this in production? ___ cisco-voip mailing list

Re: [cisco-voip] called party hears music on hold

Odd headset issue on the caller’s end maybe? Yea, get the logs. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Brian Meade Sent: Thursday, November 5, 2015 11:13 AM To: Reto Gassmann Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] called party

Re: [cisco-voip] How Many Docs Does it Take to Prep for an Upgrade?

It is very time consuming to stage in the lab… Installs, DRS’s, Upgrades, etc… I’ve only done them in the past if there was a large gap in versions. It looks like PCD PCD is getting better so it looks like a valid option nowadays for bare metal to esx migration/upgrades. From: cisco-voip

Re: [cisco-voip] anyone get Cisco IP phones running on Aruba 205H wallplate APs?

I was curious – https://support.arubanetworks.com/Documentation/tabid/77/DMXModule/512/EntryId/16553/Default.aspx The AP-205H has a single 48V DC power connector to support powering through an AC-to-DC power adapter. AP-AC-48V36 sold separately. The AP-205H supports both PoE-in and PoE-out

Re: [cisco-voip] Finesse Team Data/queue data

Yep – quick fix… Hopefully this is fixed/enhanced soon along with a built in gadget for call history for agent desktop. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ed Leatherman Sent: Tuesday, September 29, 2015 11:20 AM To: Cisco VOIP

Re: [cisco-voip] MRA (Collaboration Edge) Intrusion Protection

I almost upgraded our VCS servers to 8.6 last week and noticed a couple reviews on CCO so I stuck with 8.5.3. I’ll give 8.6.1 a try in a few days. [cid:image001.png@01D0EF8E.A89E1030] From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ryan Huff Sent: Monday, September

Re: [cisco-voip] CUIC Email setup

It's in CCX Administration Tools Historical Reporting SMTP Configuration. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of norm.nichol...@kitchener.ca Sent: Tuesday, June 16, 2015 12:05 PM To: cisco-voip@puck.nether.net Subject: [cisco-voip] CUIC Email setup I am

Re: [cisco-voip] Unity Connection

Good luck :o I have an old windows XP VM with and old java (1.6U23) and firefox (17) combination specifically for the task of old unity connection servers. I haven’t touched a 2.x version in a long time so I can’t say if these versions will work, but I’ve had good luck with it. Also, Apple

Re: [cisco-voip] UCCX Finesse TeamPerformance Gadget height?

Take a look at the post below in the link, doesn’t look like it’s possible to resize that particular box yet – I tested in my lab and the gadget height parameter was ignored for me as well: I was actually working with TAC on a performance issue with some finesse clients and they pointed me to

Re: [cisco-voip] Phone Restart on Subscriber add

It shouldn't reboot phones until if and when you change the registration order in the CUCM Group assigned to their phones via the device pool and reset them. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Tommy Schlotterer Sent: Monday, April 27, 2015 3:07 PM To:

Re: [cisco-voip] Temp Fail since upgrade

Are the mgcp gateways on a supported IOS for 10.5? From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lisa Notarianni Sent: Monday, March 30, 2015 5:02 PM To: Ryan Huff; cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Temp Fail since upgrade 2 PRIs one each

Re: [cisco-voip] Expressway-E Public or Private Certificate?

I think this info is out there – what isn’t is the firmware needed on the endpoints! I’ve had no luck acquiring them. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ryan Ratliff (rratliff) Sent: Friday, March 27, 2015 9:47 AM To: Brian Meade; Anthony Holloway Cc:

Re: [cisco-voip] Expressway certificate advice required.

I was informed by TAC a few weeks ago that godaddy is not supported for multi san certs on Cisco UC. This is due to godaddy inserting a SAN www.CNhttp://www.CN that is not in the Cisco CSR and causes a SAN mismatch error. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf

Re: [cisco-voip] Expressway certificate advice required.

CUCM/Unity Multi-Server cert? Have you tried it recently with the ‘www.commonname” inserted as a SAN? From: Matthew Loraditch [mailto:mloradi...@heliontechnologies.com] Sent: Friday, March 20, 2015 9:24 AM To: Kevin Przybylowski; cisco-voip@puck.nether.net Subject: RE: [cisco-voip] Expressway

Re: [cisco-voip] Win 7 64-bit not supported with CUCM 10.5

This sounds like a bug or maybe the user doesn’t have the required roles to access the page? Windows 7 64 bit certainly works fine with every version through 10.6 that I have tested with. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Jason Aarons (AM) Sent:

Re: [cisco-voip] Win 7 64-bit not supported with CUCM 10.5

Ya it’s a common topic… “why isn’t Windows XP supported with CAD/Finesse?!”… uh because Microsoft doesn’t! though it still works. Upgrade your desktops! From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Anthony Holloway Sent: Monday, March 16, 2015 10:47 AM To: Jason

Re: [cisco-voip] Upgrade 9.1.2 to 10.0 fails...

Check your NTP server’s status ‘utils ntp status’ – if any are inaccessible, remove them. Also ‘utils diagnose test’ is good to run as well. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Jonathan Charles Sent: Tuesday, March 10, 2015 1:06 AM To: Andrew Grech Cc:

[cisco-voip] UCCX 10.6 CUIC Value List

Anyone run into an issue with a specific Stock Value List entry before? The entry: UCCX_VoiceOrEmail_CSQ_Names UCCX [Online] STOCK Value List for voice or Email CSQ Names. Chat CSQs not included in this list The symptoms were that 3 reports (below) were not populating the CSQ names in the

Re: [cisco-voip] Cisco custom exsi or vmware standard image for UCS C240

Cisco custom image. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Rajkumar Yadav Sent: Monday, March 2, 2015 8:27 AM To: cisco-voip@puck.nether.net Subject: [cisco-voip] Cisco custom exsi or vmware standard image for UCS C240 Hello, Please help with below query. I

Re: [cisco-voip] UCCX 10.5(2) Bug - Presence Integration

I’ve been going with 10.6(1) and has been solid so far. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ryan LaFountain (rlafount) Sent: Thursday, February 26, 2015 7:58 AM To: Andrew Grech; Cisco VoIP Group Subject: Re: [cisco-voip] UCCX 10.5(2) Bug - Presence

Re: [cisco-voip] UCCX Virtual 9.0(2) to 10.6(1) Upgrade

I’ve done the ova modifications post upgrades for Cm/UCCX. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Andrew Grech Sent: Thursday, February 19, 2015 11:43 PM To: Cisco VoIP Group Subject: [cisco-voip] UCCX Virtual 9.0(2) to 10.6(1) Upgrade Hi, I'm preparing an

Re: [cisco-voip] Cisco 8800/DX phones and MRA?

Do you need eft firmware on the 8800? From: NateCCIE [mailto:natec...@gmail.com] Sent: Friday, February 13, 2015 11:28 AM To: Kevin Przybylowski Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Cisco 8800/DX phones and MRA? In X8.5 it's feature preview. So you can now. Sent from my

[cisco-voip] Cisco 8800/DX phones and MRA?

I know this has been on the table for a while - has anyone heard any information on when we can utilize hard phones via the VCS-E? Kevin P. ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Issues with UCCX

Are the phone/call quality issues only on calls routed through CCX to agents? Did this reboot happen cause of the issues or did the issues happen post reboot (silly question but it wasn’t clear). From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Terry Oakley Sent:

[cisco-voip] GoDaddy UCC Cert?

I ran into an issue recently where I wasn't able to upload a godaddy UCC cert to CUCM (Multi-Server) until regenerating the CSR with www.Common-Name . It appears godaddy adds www. as a SAN for all UCC certs now? Has anyone else seen this? ___

Re: [cisco-voip] 10.5.1 UCCX Certificate for Finesse

Another nice CSR decoder: https://www.networking4all.com/en/support/tools/csr+check/ -Original Message- From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Jason Aarons (AM) Sent: Thursday, February 5, 2015 12:08 PM To: Gary Parker; jcolon...@gmail.com Cc: Cisco

Re: [cisco-voip] Recommendation For Certificate Provider For Jabber/Presence Use

Are you using real FQDN's or internal FQDNs? https://www.digicert.com/internal-names.htm This has been a real pain point with recent Jabber/MRA rollouts. I would take the advice of Warcop and upgrade to the latest CUCM/IMP if possible. This will give you the ability to use multi server certs

Re: [cisco-voip] Recommendation For Certificate Provider For Jabber/Presence Use

Do you need to buy their wildcard cert for this or would the UC work? I would try this internally as our godaddy's are expiring soon. -Original Message- From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of NateCCIE Sent: Thursday, February 5, 2015 12:38 PM To:

[cisco-voip] Self-Service User ID feature roadmap?

Anyone get wind of possibly being able to utilize the Self Service ID as the user's Extension Mobility User id? This seems like a no brainer and easily developed. It would ease some pain with customers that rely on EM and would like to jump into synchronizing their LDAP for future Jabber/VCS

Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x

Ashwani, Since you’re taking 2 separate CCX servers, and migrating to 1 there is no way to bring over Historical data from the older version as part of the upgrade. As this is Historical data, I would advise the supervisors to generate all the reports they’ll need the week before the cutover

Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x

Wow, 10.6 snuck in there… looks like they got e-mail support for finesse in there which is a great help. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Josh Warcop Sent: Thursday, December 18, 2014 2:18 PM To: Ashwani R; cisco-voip@puck.nether.net Subject: Re:

Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x

PM To: Charles Goldsmith Cc: Kevin Przybylowski; Mike; cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x 10.6 is the first last and only version that allows both to be run on the same server. Sent from my iPhone +1 801 718 2308 On Dec

Re: [cisco-voip] AD Sync

Is your new 2012 AD server virtualized? How is the time synchronization between CUCM and AD? From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of shabbar babrawala Sent: Wednesday, November 26, 2014 9:43 AM To: Ryan Huff; Sreekanth Narayanan Cc: cisco-voip@puck.nether.net