ct: Re: [cisco-voip] Adding custom entries to the Unity directory?
Add the help desk name and phone number to Contacts>Contacts.
Refresh the Tools>"Grammar Statistics"
On Wed, Sep 27, 2017 at 7:42 AM, Ben Amick
<bam...@humanarc.com<mailto:bam...@humanarc.com>&g
Add the help desk name and phone number to Contacts>Contacts.
Refresh the Tools>"Grammar Statistics"
On Wed, Sep 27, 2017 at 7:42 AM, Ben Amick wrote:
> Hey, running 9.1 here, I was recently asked if we could add our helpdesk
> number into the search by name directory in
If you already have a mailbox in there for Helpdesk, can't you just change
the Standard Transfer Rule on that mailbox, to whatever number you need the
caller transferred to?
On Wed, Sep 27, 2017 at 8:44 AM Ben Amick wrote:
> Hey, running 9.1 here, I was recently asked if we
Hey, running 9.1 here, I was recently asked if we could add our helpdesk number
into the search by name directory in Unity - We do have a box in there for
helpdesk, but the actual line for our helpdesk extension is tied to a call
handler for the prompt. Is there any way we can add an entry into