Fulgenzi ; Wakelin, Frank
Cc: voyp list, cisco-voip
Subject: RE: [cisco-voip] CCX phone agent over MRA?
Yeah. It exists! (on 8.10)
From: cisco-voip
mailto:cisco-voip-boun...@puck.nether.net>>
On Behalf Of Lelio Fulgenzi
Sent: Monday, March 23, 2020 9:41 PM
To: Wakelin, Frank mailto
Yeah. It exists! (on 8.10)
From: cisco-voip On Behalf Of Lelio
Fulgenzi
Sent: Monday, March 23, 2020 9:41 PM
To: Wakelin, Frank
Cc: voyp list, cisco-voip
Subject: Re: [cisco-voip] CCX phone agent over MRA?
Wow. Interesting. Will have to read the X10.4 (*cough*) guide to see if a
similar
Frank mailto:fwake...@richmond.ca>>
Cc: voyp list, cisco-voip
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] CCX phone agent over MRA?
Um, so, outside of ccx, getting multiline 8800s working over MRA requires extra
config?
Can you share any tech notes ?
Sent from my iPhon
rch 23, 2020 6:23 PM
To: Wakelin, Frank
Cc: voyp list, cisco-voip
Subject: Re: [cisco-voip] CCX phone agent over MRA?
Um, so, outside of ccx, getting multiline 8800s working over MRA requires extra
config?
Can you share any tech notes ?
Sent from my iPhone
On Mar 23, 2020, at 8:53 PM, W
eCCIE mailto:natec...@gmail.com>>
Cc: voyp list, cisco-voip
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] CCX phone agent over MRA?
Yep, remote control via SIP from CUCM.
I just tried this again but on a CUCM 11.5, UCCX 12.0 and Expressway X12.5.5.
I pulled the traces off of tw
:02 PM
To: NateCCIE
Cc: voyp list, cisco-voip
Subject: Re: [cisco-voip] CCX phone agent over MRA?
Yep, remote control via SIP from CUCM.
I just tried this again but on a CUCM 11.5, UCCX 12.0 and Expressway X12.5.5.
I pulled the traces off of two phones: one on-prem, one MRA, and the messages
were th
; ---
>
> Frank Wakelin – Senior Network Analyst
>
> Information Technology | City of Richmond
>
>
>
> Office +16042764190
>
> Mobile +17788394693
>
> fwake...@richmond.ca
>
>
>
> *From:* Anthony Holloway
> *Sent:* March 23, 2020 11:05 AM
> *To:*
2:49 PM
To: 'Aman Chugh'
Cc: voyp list, cisco-voip (cisco-voip@puck.nether.net)
Subject: Re: [cisco-voip] CCX phone agent over MRA?
I’m not really sure – I have my doubts as well. They sited the lack of CTI-QBE
support as to why the CCX servers could not use CTI to control the phones
Technology | City of Richmond
>
>
>
> Office +16042764190
>
> Mobile +17788394693
>
> fwake...@richmond.ca
>
>
>
> *From:* Anthony Holloway
> *Sent:* March 23, 2020 11:05 AM
> *To:* James B
> *Cc:* Wakelin, Frank ; voyp list, cisco-voip (
>
fwake...@richmond.ca<mailto:fwake...@richmond.ca>
From: Aman Chugh
Sent: March 23, 2020 1:43 PM
To: Wakelin, Frank
Cc: voyp list, cisco-voip (cisco-voip@puck.nether.net)
Subject: Re: [cisco-voip] CCX phone agent over MRA?
Just curious as to what makes it unsupported with 11.5 or what is
To:* James B
> *Cc:* Wakelin, Frank ; voyp list, cisco-voip (
> cisco-voip@puck.nether.net)
> *Subject:* Re: Re: [cisco-voip] CCX phone agent over MRA?
>
>
>
> No, I wouldn't think it has anything to do with finesse. Again the user
> had direct access to Finesse, no VPN or Inter
of Richmond
Office +16042764190
Mobile +17788394693
fwake...@richmond.ca<mailto:fwake...@richmond.ca>
From: Anthony Holloway
Sent: March 23, 2020 11:05 AM
To: James B
Cc: Wakelin, Frank ; voyp list, cisco-voip
(cisco-voip@puck.nether.net)
Subject: Re: Re: [cisco-voip] CCX phone agent over MRA?
ity for Finesse with
> 12.x?
>
>
>
> James
>
>
>
>
>
>
>
> *From: *Anthony Holloway
> *Sent: *23 March 2020 17:44
> *To: *Wakelin, Frank
> *Cc: *voyp list, cisco-voip (cisco-voip@puck.nether.net)
>
> *Subject: *Re: [cisco-voip] CCX phone agent
Hi Anthony, Do you attribute that to the change in web connectivity for Finesse with 12.x? James From: Anthony HollowaySent: 23 March 2020 17:44To: Wakelin, FrankCc: voyp list, cisco-voip (cisco-voip@puck.nether.net)Subject: Re: [cisco-voip] CCX phone agent over MRA? For whatever it's worth, I
m:* Aman Chugh
> *Sent:* March 17, 2020 7:45 PM
> *To:* Wakelin, Frank
> *Cc:* Erick Bergquist ; Lelio Fulgenzi <
> le...@uoguelph.ca>; voyp list, cisco-voip (cisco-voip@puck.nether.net) <
> cisco-voip@puck.nether.net>
> *Subject:* Re: [cisco-voip] CCX phone agent over M
Lelio Fulgenzi ;
voyp list, cisco-voip (cisco-voip@puck.nether.net)
Subject: Re: [cisco-voip] CCX phone agent over MRA?
It should work if CTI from Finesse is using VPN.
Are you able to make inbound and outbound call to the MRA phone without Finesse.
For the inbound call Cucm sends an invit
m: Anthony Holloway
> > Sent: Thursday, January 23, 2020 3:30 PM
> > To: Lelio Fulgenzi
> > Cc: voyp list, cisco-voip (cisco-voip@puck.nether.net) <
> cisco-voip@puck.nether.net>
> > Subject: Re: [cisco-voip] CCX phone agent over MRA?
> >
> >
> >
On Behalf Of Erick
Bergquist
Sent: January 30, 2020 10:44 AM
To: Lelio Fulgenzi
Cc: voyp list, cisco-voip (cisco-voip@puck.nether.net)
Subject: Re: [cisco-voip] CCX phone agent over MRA?
Has anyone done a Agent with a hard phone over MRA (8865)? Finding
the documents don't really come out and say
, 2020 at 1:38 PM Lelio Fulgenzi wrote:
>
> p.s. I just caught that bug description and your comment. Omg.
>
>
>
> From: Anthony Holloway
> Sent: Thursday, January 23, 2020 3:30 PM
> To: Lelio Fulgenzi
> Cc: voyp list, cisco-voip (cisco-voip@puck.nether.net)
>
> Su
p.s. I just caught that bug description and your comment. Omg.
From: Anthony Holloway
Sent: Thursday, January 23, 2020 3:30 PM
To: Lelio Fulgenzi
Cc: voyp list, cisco-voip (cisco-voip@puck.nether.net)
Subject: Re: [cisco-voip] CCX phone agent over MRA?
Are you talking Finesse IP Phone Agent
Sent: Thursday, January 23, 2020 3:30 PM
To: Lelio Fulgenzi
Cc: voyp list, cisco-voip (cisco-voip@puck.nether.net)
Subject: Re: [cisco-voip] CCX phone agent over MRA?
Are you talking Finesse IP Phone Agent (FIPPA)?
If so, the below enhancement defect requesting that these types of details
-voip@puck.nether.net)
Subject: Re: [cisco-voip] CCX phone agent over MRA?
Are you talking Finesse IP Phone Agent (FIPPA)?
If so, the below enhancement defect requesting that these types of details be
documented (I mean should we even have to request that?) states that they
tested FIPPA via MRA
Are you talking Finesse IP Phone Agent (FIPPA)?
If so, the below enhancement defect requesting that these types of details
be documented (I mean should we even have to request that?) states that
they tested FIPPA via MRA and it worked.
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvi51697
Can anyone say whether or not a CCX phone agent (or finesse agent in the
future) is supported over MRA?
The MRA guides say:
The Expressway does not support some Cisco Unified Contact Center Express
(Unified CCX) features for contact center agents or other users who connect
over MRA. Jabber
24 matches
Mail list logo
