I was stuck on using JRE 1.7 because of the historical reliance by Cisco on
that specific version. After installing JRE 1.8, adding the security exception
in Java, and restoring security prompts in Java, I was able to reconnect to CCX
12.5 using the RTR utility you’re asking about. The
Is anyone using UCCX 12.5 SU1 ES01, and able to use the Real Time Reporting
Tool (not RTMT)? I find it to be handy in troubleshooting on rare occasions,
but as soon as I upgraded to 12.5 from 12.0 back in August, it stopped working
for me on multiple clients. It launches, but whenever you
