I am migrating UCCX version 8.5(SU4) from MCS to a Virtualized platform (Version 10.5(SU1) and was following these steps outlined here:
http://docwiki.cisco.com/wiki/Virtualization_for_Cisco_Unified_Contact_Center_Express I have a couple questions: 1. In the pre-migration step 1 I have to run the utils create report platform - is there any impact to the system when running this? Is the suggestion to run it after business hours? 2. After running through the answer file generator I go to the rehosting tool. In step 6-> sub-step b, I should see a transfer option. I do not see a transfer option in the link: https://tools.cisco.com/SWIFT/LicensingUI/Home? I see a migration option and once selecting that I do not see UCCX listed under any of the voice products: [cid:image003.jpg@01D02A79.6CEDFD50] What is the correct way to do this since I am clearly missing a step. Thanks! Michele Russo Harttree Consultant Dimension Data NA 11730 Plaza America Drive Suite 350 Reston, Va 20190 202-460-3965 (cell) 571-203-4007 (desk) michele.ru...@dimensiondata.com
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