IMMEDIATE NEED - Websphere Admin/Support- Clustering Send Resumes To nav...@aureustechsystems.com Job Title: Websphere Admin/Support- Clustering Location: Chicago, IL Duration: 6-12 months
Notes from call with manager: 5-6 years of Websphere and MQ Working on Plan side. Not internal apps Clustering in service integration Clustering experience is the focus on this role Need experience with Websphere 7 or 8 Long term position Application Support Engineer responsible for providing high-quality technical support for the web based software programs. Strong technologist with good understanding of application development and server administration (preferably with strong expertise in J2EE deployments on IBM Websphere Application Server). Subject Matter Expert for client facing products. Provides technical expertise to customers by answering telephone calls while replying to support tickets in line with departmental measures, with a focus on high quality, accuracy and customer satisfaction. Participates in weekly technical calls and workgroups. Troubleshoots issues by analyzing log files while conducting live Webex sessions. Liaison with Software Engineering teams. Takes full ownership on technical issues and drives them to complete resolution. Provides training to customers as required. Support Engineers may be required to be on-call on a rotating basis throughout the year. To be successful in this role, candidate needs to: • Have exceptional troubleshooting, analytical and customer-handling skills • Show excellent communication skills (both verbal and written) • Have great people skills and customer oriented attitude • Have a track record of finding creative solutions to unique problems in challenging situations. Required experience: • A bachelor degree in computer science/engineering or equivalent work experience • Administration/support experience in IBM WebSphere Application Server and WebSphere MQ • Installation, configuration and troubleshooting of J2EE applications (preferably on IBM Webshpere Application Server) • Strong support and administration experience in distributed enterprise software solutions (good understanding of messaging systems, preferably IBM WebSphere MQ) • Proficient in analyzing and clarifying customer queries though troubleshooting and researching existing knowledgebase articles/known issues • Track record of customer facing roles with focus on providing level one support (preferably to off-site and remote customers) • Good understanding of software lifecycle with focus on source control and configuration management. Required Technical Expertise: - 5 years Java / J2EE configuration and deployment management - 3 years configuration management and deployments in Web Service oriented architecture - 3 years administration and configuration in IBM WebSphere Application Server and WebSphere MQ Desired Technical Expertise: - 2 years DB2 / SQL - 2 years build automation with Hudson, Cobertura, Ant (or similar) - 2 years source control software (ClearCase or similar) Thank you! Naveen Kumar Technical Recruiter Aureus Tech Systems, LLC 17593 E Euclid Ave, Aurora, CO 80016 Phone: 720-789-5608 nav...@aureustechsystems.com -- You received this message because you are subscribed to the Google Groups "Citrix and Sap problems" group. To post to this group, send email to citrix-and-sap-problems@googlegroups.com. To unsubscribe from this group, send email to citrix-and-sap-problems+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/citrix-and-sap-problems?hl=en.