Hi Partner, Defect Manager Positions with Telecom Domain Duration: 12months Location- Dallas, TX, St. Louis, MO, Atlanta, GA Hourly Rate-Open 20 Positions : Job Description
1. 5+ years of experience in Telecomm domain. 2. Excellent communication & delegation skills. Ability to quickly learn new business and technical concepts/applications in a fast paced service focused environment. 3. Exposure to tools like HP Quality Center, Clear Quest, CRM, Remedy 4. Responsible for analysis of existing business processes, design and implementation of streamlined processes and leading client organizations in the identification, planning and implementation of business process solutions. Works as a liaison to clients and other IT organizations as a subject matter expert on the business processes they represent. 5. Responsible for creating reports, project metrics, Pareto reports, root cause analysis 6. Handling situations/incidents like outages/escalated issues/degraded services/high-critical order/ticket push, etc... in order to meet business targets by coordinating with all key stakeholders like IT – support-delivery/business/PMO/ATT Senior Mgmt. 7. Evaluate the existing application/system performance and drive the Tooling roadmap for the IT applications. 8. Ability to work end to end delivery model- Desired. Should be aware of processes in following domains – Ordering, Service Delivery, Provisioning and billing. Also, be able to work in onshore /offshore model and Release weekend support. Keywords – • SDLC processes • Defect tracking life cycle • Defect tools experience: Remedy, Quality Center, Clear Quest, CRM tools • Order/Incident/Release/Deployment management, IT PMO • E2E space • Team lead / management experience • Project management • Escalation / Issue managers • Very strong communication skills • Experience with taking responsibility for issues / escalations • 5-8 years of experience (in Telecom preferably). -- Thanks and Regards, Sam s...@sourcechip.net - Email 732-917-4895 - Phone 732-875-0233 – Fax SourceChip, Inc www.sourcechip.net -- You received this message because you are subscribed to the Google Groups "Citrix and Sap problems" group. To unsubscribe from this group and stop receiving emails from it, send an email to citrix-and-sap-problems+unsubscr...@googlegroups.com. To post to this group, send email to citrix-and-sap-problems@googlegroups.com. Visit this group at http://groups.google.com/group/citrix-and-sap-problems. For more options, visit https://groups.google.com/groups/opt_out.
