*Position: Operations Analyst II/System Admin* *Location: Denver, CO *
*Duration: 6+ months Contract * *Role Description:-* The Operations Analyst II works in a high-paced IT operations center responsible for responding to, troubleshooting, resolving and communicating system/application issues escalated by Tier I support. The analyst is responsible for gathering and analyzing data in support of system management, maintenance and performance. The analyst is also responsible for maintenance of process, system and architectural documentation, and will design and implement process improvement and automation procedures. The Operations Analyst is also responsible for generating and compiling analysis reports, complete with probable causes and possible solutions to systems issues. *Responsibilities:-* · Troubleshoot and track escalated production issues via internal ticketing system · Conduct low-level system/application administration and assist in automating tasks · Gather and analyze data regarding system issues and compile post-mortem reports · Manage outage bridges and drive systems issues to resolution · Work with project management to ensure new and upcoming features incorporate appropriate operational requirements · Work with project management/QA team to ensure systemic production issues (bugs) are addressed in a timely fashion · Own production operational issues by issuing initial response, data gathering, tracking and resolution where possible, as well as following established escalation protocols · Perform other activities and duties as requested, including documentation maintenance *Preferred Skills:-* · 3+ years’ experience in an IT Operation Center in a large corporate environment. · Experience with the Service-Now management suite · 24x7 on-call support role · Experience with a wireless carrier and its IT infrastructure · 1+ years technical writing experience maintaining or updating system documentation -- You received this message because you are subscribed to the Google Groups "Citrix and Sap problems" group. To unsubscribe from this group and stop receiving emails from it, send an email to citrix-and-sap-problems+unsubscr...@googlegroups.com. To post to this group, send email to citrix-and-sap-problems@googlegroups.com. Visit this group at http://groups.google.com/group/citrix-and-sap-problems. For more options, visit https://groups.google.com/d/optout.
