Hi Partners,

Please share profile at* naseer.ah...@nityo.com <naseer.ah...@nityo.com>*

Work Location: Irvine, CA 92618

  Job Title: IT - Project Manager (Contact Center technologies like Cisco
UCCE, Genesys, Avaya)

  Contract duration (in months)  6

Target Start Date              Immediately





Job Details: Plan for and ensure quality and timeliness of implementation
of activities related to design, build and implementation of work product;
contribute in activities related to risk planning, requirements
elicitation,  analysis of architecture,  creation and review of design;
coordinate with client and internal team on scoping, issue resolution,
status updates;  help supervisor in estimation, staffing analysis and
solution's; mentor team on project competencies; assign and review tasks
for work product implementation WITH the objective of ensuring the highest
levels of service offerings to clients in relevant technology domain WITHIN
the guidelines, policies and norms of Infosys.



Must Have Skills (Top 2 technical skills only)

1.            Knowledge and understanding in any of the Contact Center
technologies like Cisco UCCE, Genesys, Avaya etc.  Understanding of other
Contact Center components like WFM, Call Recording, Reporting tools.

2.            Experience in handling multi vendor environment and
performing Project Management responsibilities.

Nice to have skills (Top 2 only)

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