Re: [Citrusdb-users] Ticketing System

2007-06-08 Thread Scott Ackerman
I am a new user to CitrusDB and am having a heck of a time figuring out some of how this works. Does the paid for manual provide better documentation than the online manual? If I create a service that has a frequency of 12, assign it to a customer, print an invoice, then realize that the invoice is

Re: [Citrusdb-users] Ticketing System

2007-06-07 Thread kreg
Great! We'll start checking it out. -Kreg Paul Yasi wrote: > I just released 1.1.3 to the website. It has support ticket editing > (by clicking on the support ticket id) on and includes small fixes > since the last release. Please check it out > > Paul > > On 6/7/07, kreg <[EMAIL PROTECTED]>

Re: [Citrusdb-users] Ticketing System

2007-06-07 Thread Paul Yasi
I just released 1.1.3 to the website. It has support ticket editing (by clicking on the support ticket id) on and includes small fixes since the last release. Please check it out Paul On 6/7/07, kreg <[EMAIL PROTECTED]> wrote: > If that was to happen, it certainly would reslove alot of our work

Re: [Citrusdb-users] Ticketing System

2007-06-07 Thread kreg
If that was to happen, it certainly would reslove alot of our work arounds. It would mean we don't have to use a seperate program for tickets anymore. Any ideas about the "you must be logged in, goodbye" thing? -Kreg Paul Yasi wrote: > It looks like a lot of people want this ability to append

Re: [Citrusdb-users] Ticketing System

2007-06-07 Thread Paul Yasi
It looks like a lot of people want this ability to append or re-assign tickets. I don't think it will be difficult to add this, it will require adding an edit ticket feature, which should be able to use much of the create ticket stuff already in there. Paul On 6/6/07, John Hurst <[EMAIL PROTECTE

[Citrusdb-users] Ticketing System

2007-06-06 Thread John Hurst
Hello, My name is John Hurst, I work for Direct Communications, a small ISP/Cable Television company out of South East Idaho. We have been actively using citrusdb for almost a year now. However we have not been using citrusdb to its full potential. We have been using citrusdb for our callcenter