One of the great things you can customize in JIRA is the workflow, which lets
you make the tool work the way you want it to instead of having to live with a
pre-set workflow. You can have different workflows for different projects, so
the workflow can be tailored for different groups, or tasks,
I've had some experience with JIRA, Redmine, and RT, and I think part of it
has to do with how much time you want to put into customizing the system to
fit your needs before you start using it. Here's my quick run down as I've
experienced them.
JIRA - can be customized greatly, but can a lot of ti
Disclaimer: This is my personal experience and does not reflect the views of,
nor represent an endorsement by, my employer.
We use Jira in Special Collections to manage all of our tasks, including
reference requests, web development, and collection processing. Our
digitization unit also uses it
There was someone in the Drupal in Libraries BoF today at DrupalCon who
mentioned it. But who?
Cary
> On May 11, 2016, at 10:12 AM, Charlie Morris wrote:
>
> I wonder if anyone out there is using RedHen (
> https://www.drupal.org/project/redhen). I've always been curious about it.
>
> On Wed,
I wonder if anyone out there is using RedHen (
https://www.drupal.org/project/redhen). I've always been curious about it.
On Wed, May 11, 2016 at 11:01 AM, Mike Smorul wrote:
> I'll put up a vote for redmine. We use it w/ a few commercial plugins from
> redminecrm (helpdesk, crm, and ticket-chec
@LISTSERV.ND.EDU] on behalf of Mike Smorul
[msmo...@gmail.com]
Sent: Wednesday, May 11, 2016 9:01 AM
To: CODE4LIB@LISTSERV.ND.EDU
Subject: Re: [CODE4LIB] Back-of-house software
I'll put up a vote for redmine. We use it w/ a few commercial plugins from
redminecrm (helpdesk, crm, and ticket-check
I'll put up a vote for redmine. We use it w/ a few commercial plugins from
redminecrm (helpdesk, crm, and ticket-checklists) to handle most of our
internal procedures and process documentation. Specifically its positioned
to handle the following:
* Internal infrastructure changelogs (tickets) and
Following this thread closely to see what y'all use.
We evaluated our institution's IT support desk software and found the
interface pretty hostile to problem-submitters. Instead we've stuck with
our own in-house problem reporting system that has a much simpler user
interface. It meets many busine
Hi Stuart,
First thought (or what should have been my first thought): what problem(s) are
you trying to solve?
I sometime wish I had software that is better geared for service management
(including incident management, CRM and documentation), but in our small
organisation with three main servic
I’m looking for recommendations for software to run our much of our
academic library back-of-house business-as-usual work. Things like incident
management, CRM, documentation management, etc across three tiers of
support.
We’re looking for something more structured than a mediawiki wiki (which
we’
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