[apologies for multi-posting] Equinox Software, a growing and dynamic software development and support company based in Duluth, Georgia, is seeking a talented and dedicated Support Specialist. This position is responsible for providing technical support to our customers for several open source systems for libraries, including Koha and Evergreen.
We are looking for the following qualities in a candidate: * The ability to communicate effectively both orally and in writing. * The ability and desire to dig deep to solve technical problems while keeping the customer's ultimate goal always in mind. * Ability to work well in a team environment. * Strong customer service focus. * A continual desire not to just do the job, but to also figure out how to do it better. The following skills and knowledge are essential for success in this position: * Two years of experience using the Linux command line. * One year of experience using SQL to query relational databases. * Familiarity with at least one scripting language such as Perl and Python is preferred. * Familiarity with core web technologies such as HTML, JavaScript and CSS is preferred. * Familiarity with library practices is preferred. * Experience operating or managing an integrated library system, particularly Koha and/or Evergreen, is preferred. * A MLS or equivalent degree is preferred. Summary of essential job functions:. * Providing excellent technical support to Equinox customers with other team members on the help desk. This includes helping troubleshoot problems, assist customers with configuration changes, and helping to advise our customers on how to make the best use of the software we support. * Providing continual status updates to internal and external customers via our ticket system. * Assisting Equinox's Operations Team with light system administration tasks such as log analysis. Equinox offers a strong benefits package including family health, dental, and vision insurance, fully paid for by the company. We also offer a 401k plan with matching contributions. Salary starts at $40,000 a year but is negotiable and commensurate with experience. This position is based on Duluth, Georgia. Please send your resume, 3 professional references, and salary requirements to care...@esilibrary.com Regards, Galen -- Galen Charlton Director of Support and Implementation Equinox Software, Inc. / The Open Source Experts email: g...@esilibrary.com direct: +1 770-709-5581 cell: +1 404-984-4366 skype: gmcharlt web: http://www.esilibrary.com/ Supporting Koha and Evergreen: http://koha-community.org & http://evergreen-ils.org
