This is an automated email from the ASF dual-hosted git repository.

aboda pushed a commit to branch main
in repository https://gitbox.apache.org/repos/asf/nifi.git


The following commit(s) were added to refs/heads/main by this push:
     new 0fa923159f NIFI-10460 GetZendesk processor
0fa923159f is described below

commit 0fa923159f0d238e986a8dbe6edfc2acbe785f68
Author: Ferenc Kis <briansolo1...@gmail.com>
AuthorDate: Tue Sep 6 17:10:18 2022 +0200

    NIFI-10460 GetZendesk processor
    
    Signed-off-by: Arpad Boda <ab...@apache.org>
    
    This closes #6411
---
 nifi-assembly/pom.xml                              |   6 +
 .../nifi-zendesk-bundle/nifi-zendesk-nar/pom.xml   |  46 +++
 .../src/main/resources/META-INF/LICENSE            | 204 ++++++++++++
 .../src/main/resources/META-INF/NOTICE             |  39 +++
 .../nifi-zendesk-processors/pom.xml                |  91 ++++++
 .../apache/nifi/processors/zendesk/GetZendesk.java | 361 +++++++++++++++++++++
 .../zendesk/ZendeskAuthenticationType.java         |  74 +++++
 .../processors/zendesk/ZendeskExportMethod.java    |  85 +++++
 .../nifi/processors/zendesk/ZendeskResource.java   |  97 ++++++
 .../services/org.apache.nifi.processor.Processor   |  15 +
 .../additionalDetails.html                         |  71 ++++
 .../nifi/processors/zendesk/GetZendeskTest.java    | 267 +++++++++++++++
 .../zendesk/ZendeskAuthenticationTypeTest.java     |  41 +++
 nifi-nar-bundles/nifi-zendesk-bundle/pom.xml       |  33 ++
 nifi-nar-bundles/pom.xml                           |   1 +
 15 files changed, 1431 insertions(+)

diff --git a/nifi-assembly/pom.xml b/nifi-assembly/pom.xml
index d923e3ae75..78f67698e8 100644
--- a/nifi-assembly/pom.xml
+++ b/nifi-assembly/pom.xml
@@ -892,6 +892,12 @@ language governing permissions and limitations under the 
License. -->
             <version>1.18.0-SNAPSHOT</version>
             <type>nar</type>
         </dependency>
+        <dependency>
+            <groupId>org.apache.nifi</groupId>
+            <artifactId>nifi-zendesk-nar</artifactId>
+            <version>1.18.0-SNAPSHOT</version>
+            <type>nar</type>
+        </dependency>
         <dependency>
             <groupId>org.apache.nifi</groupId>
             <artifactId>nifi-dropbox-processors-nar</artifactId>
diff --git a/nifi-nar-bundles/nifi-zendesk-bundle/nifi-zendesk-nar/pom.xml 
b/nifi-nar-bundles/nifi-zendesk-bundle/nifi-zendesk-nar/pom.xml
new file mode 100644
index 0000000000..b84a6fcdfc
--- /dev/null
+++ b/nifi-nar-bundles/nifi-zendesk-bundle/nifi-zendesk-nar/pom.xml
@@ -0,0 +1,46 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<!--
+  Licensed to the Apache Software Foundation (ASF) under one or more
+  contributor license agreements. See the NOTICE file distributed with
+  this work for additional information regarding copyright ownership.
+  The ASF licenses this file to You under the Apache License, Version 2.0
+  (the "License"); you may not use this file except in compliance with
+  the License. You may obtain a copy of the License at
+  http://www.apache.org/licenses/LICENSE-2.0
+  Unless required by applicable law or agreed to in writing, software
+  distributed under the License is distributed on an "AS IS" BASIS,
+  WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+  See the License for the specific language governing permissions and
+  limitations under the License.
+-->
+<project xmlns="http://maven.apache.org/POM/4.0.0"; 
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"; 
xsi:schemaLocation="http://maven.apache.org/POM/4.0.0 
https://maven.apache.org/xsd/maven-4.0.0.xsd";>
+    <modelVersion>4.0.0</modelVersion>
+
+    <parent>
+        <groupId>org.apache.nifi</groupId>
+        <artifactId>nifi-zendesk-bundle</artifactId>
+        <version>1.18.0-SNAPSHOT</version>
+    </parent>
+
+    <artifactId>nifi-zendesk-nar</artifactId>
+    <packaging>nar</packaging>
+    <properties>
+        <maven.javadoc.skip>true</maven.javadoc.skip>
+        <source.skip>true</source.skip>
+    </properties>
+
+    <dependencies>
+        <dependency>
+            <groupId>org.apache.nifi</groupId>
+            <artifactId>nifi-zendesk-processors</artifactId>
+            <version>1.18.0-SNAPSHOT</version>
+        </dependency>
+        <dependency>
+            <groupId>org.apache.nifi</groupId>
+            <artifactId>nifi-standard-services-api-nar</artifactId>
+            <version>1.18.0-SNAPSHOT</version>
+            <type>nar</type>
+        </dependency>
+    </dependencies>
+
+</project>
diff --git 
a/nifi-nar-bundles/nifi-zendesk-bundle/nifi-zendesk-nar/src/main/resources/META-INF/LICENSE
 
b/nifi-nar-bundles/nifi-zendesk-bundle/nifi-zendesk-nar/src/main/resources/META-INF/LICENSE
new file mode 100644
index 0000000000..de4b130f35
--- /dev/null
+++ 
b/nifi-nar-bundles/nifi-zendesk-bundle/nifi-zendesk-nar/src/main/resources/META-INF/LICENSE
@@ -0,0 +1,204 @@
+
+                                 Apache License
+                           Version 2.0, January 2004
+                        http://www.apache.org/licenses/
+
+   TERMS AND CONDITIONS FOR USE, REPRODUCTION, AND DISTRIBUTION
+
+   1. Definitions.
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+      "License" shall mean the terms and conditions for use, reproduction,
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+
+   5. Submission of Contributions. Unless You explicitly state otherwise,
+      any Contribution intentionally submitted for inclusion in the Work
+      by You to the Licensor shall be under the terms and conditions of
+      this License, without any additional terms or conditions.
+      Notwithstanding the above, nothing herein shall supersede or modify
+      the terms of any separate license agreement you may have executed
+      with Licensor regarding such Contributions.
+
+   6. Trademarks. This License does not grant permission to use the trade
+      names, trademarks, service marks, or product names of the Licensor,
+      except as required for reasonable and customary use in describing the
+      origin of the Work and reproducing the content of the NOTICE file.
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+   7. Disclaimer of Warranty. Unless required by applicable law or
+      agreed to in writing, Licensor provides the Work (and each
+      Contributor provides its Contributions) on an "AS IS" BASIS,
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+      whether in tort (including negligence), contract, or otherwise,
+      unless required by applicable law (such as deliberate and grossly
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+      To apply the Apache License to your work, attach the following
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+       http://www.apache.org/licenses/LICENSE-2.0
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+   Unless required by applicable law or agreed to in writing, software
+   distributed under the License is distributed on an "AS IS" BASIS,
+   WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+   See the License for the specific language governing permissions and
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+
+
diff --git 
a/nifi-nar-bundles/nifi-zendesk-bundle/nifi-zendesk-nar/src/main/resources/META-INF/NOTICE
 
b/nifi-nar-bundles/nifi-zendesk-bundle/nifi-zendesk-nar/src/main/resources/META-INF/NOTICE
new file mode 100644
index 0000000000..24842de097
--- /dev/null
+++ 
b/nifi-nar-bundles/nifi-zendesk-bundle/nifi-zendesk-nar/src/main/resources/META-INF/NOTICE
@@ -0,0 +1,39 @@
+nifi-zendesk-nar
+Copyright 2015-2022 The Apache Software Foundation
+
+This product includes software developed at
+The Apache Software Foundation (http://www.apache.org/).
+
+===========================================
+Apache Software License v2
+===========================================
+
+The following binary components are provided under the Apache Software License 
v2
+
+  (ASLv2) Apache Commons IO
+    The following NOTICE information applies:
+      Apache Commons IO
+      Copyright 2002-2017 The Apache Software Foundation
+
+  (ASLv2) Jackson JSON processor
+    The following NOTICE information applies:
+      # Jackson JSON processor
+
+      Jackson is a high-performance, Free/Open Source JSON processing library.
+      It was originally written by Tatu Saloranta (tatu.salora...@iki.fi), and 
has
+      been in development since 2007.
+      It is currently developed by a community of developers, as well as 
supported
+      commercially by FasterXML.com.
+
+      ## Licensing
+
+      Jackson core and extension components may licensed under different 
licenses.
+      To find the details that apply to this artifact see the accompanying 
LICENSE file.
+      For more information, including possible other licensing options, contact
+      FasterXML.com (http://fasterxml.com).
+
+      ## Credits
+
+      A list of contributors may be found from CREDITS file, which is included
+      in some artifacts (usually source distributions); but is always available
+      from the source code management (SCM) system project uses.
\ No newline at end of file
diff --git 
a/nifi-nar-bundles/nifi-zendesk-bundle/nifi-zendesk-processors/pom.xml 
b/nifi-nar-bundles/nifi-zendesk-bundle/nifi-zendesk-processors/pom.xml
new file mode 100644
index 0000000000..ed6b77303b
--- /dev/null
+++ b/nifi-nar-bundles/nifi-zendesk-bundle/nifi-zendesk-processors/pom.xml
@@ -0,0 +1,91 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<!--
+  Licensed to the Apache Software Foundation (ASF) under one or more
+  contributor license agreements. See the NOTICE file distributed with
+  this work for additional information regarding copyright ownership.
+  The ASF licenses this file to You under the Apache License, Version 2.0
+  (the "License"); you may not use this file except in compliance with
+  the License. You may obtain a copy of the License at
+  http://www.apache.org/licenses/LICENSE-2.0
+  Unless required by applicable law or agreed to in writing, software
+  distributed under the License is distributed on an "AS IS" BASIS,
+  WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+  See the License for the specific language governing permissions and
+  limitations under the License.
+-->
+<project xmlns="http://maven.apache.org/POM/4.0.0"; 
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"; 
xsi:schemaLocation="http://maven.apache.org/POM/4.0.0 
https://maven.apache.org/xsd/maven-4.0.0.xsd";>
+    <modelVersion>4.0.0</modelVersion>
+
+    <parent>
+        <groupId>org.apache.nifi</groupId>
+        <artifactId>nifi-zendesk-bundle</artifactId>
+        <version>1.18.0-SNAPSHOT</version>
+    </parent>
+
+    <artifactId>nifi-zendesk-processors</artifactId>
+    <packaging>jar</packaging>
+
+    <dependencies>
+        <dependency>
+            <groupId>org.apache.nifi</groupId>
+            <artifactId>nifi-api</artifactId>
+        </dependency>
+        <dependency>
+            <groupId>org.apache.nifi</groupId>
+            <artifactId>nifi-utils</artifactId>
+            <version>1.18.0-SNAPSHOT</version>
+        </dependency>
+        <dependency>
+            <groupId>org.apache.nifi</groupId>
+            <artifactId>nifi-web-client-provider-api</artifactId>
+            <version>1.18.0-SNAPSHOT</version>
+            <scope>provided</scope>
+        </dependency>
+        <dependency>
+            <groupId>com.fasterxml.jackson.core</groupId>
+            <artifactId>jackson-databind</artifactId>
+        </dependency>
+        <dependency>
+            <groupId>commons-io</groupId>
+            <artifactId>commons-io</artifactId>
+        </dependency>
+
+        <!-- Test dependencies -->
+        <dependency>
+            <groupId>org.apache.nifi</groupId>
+            <artifactId>nifi-mock</artifactId>
+            <scope>test</scope>
+        </dependency>
+        <dependency>
+            <groupId>org.apache.nifi</groupId>
+            <artifactId>nifi-web-client-provider-service</artifactId>
+            <version>1.18.0-SNAPSHOT</version>
+            <scope>test</scope>
+        </dependency>
+        <dependency>
+            <groupId>org.apache.nifi</groupId>
+            <artifactId>nifi-ssl-context-service-api</artifactId>
+            <scope>test</scope>
+        </dependency>
+        <dependency>
+            <groupId>org.apache.nifi</groupId>
+            <artifactId>nifi-proxy-configuration-api</artifactId>
+            <scope>test</scope>
+        </dependency>
+        <dependency>
+            <groupId>org.junit.jupiter</groupId>
+            <artifactId>junit-jupiter-api</artifactId>
+            <scope>test</scope>
+        </dependency>
+        <dependency>
+            <groupId>org.junit.jupiter</groupId>
+            <artifactId>junit-jupiter-engine</artifactId>
+            <scope>test</scope>
+        </dependency>
+        <dependency>
+            <groupId>com.squareup.okhttp3</groupId>
+            <artifactId>mockwebserver</artifactId>
+            <scope>test</scope>
+        </dependency>
+    </dependencies>
+</project>
diff --git 
a/nifi-nar-bundles/nifi-zendesk-bundle/nifi-zendesk-processors/src/main/java/org/apache/nifi/processors/zendesk/GetZendesk.java
 
b/nifi-nar-bundles/nifi-zendesk-bundle/nifi-zendesk-processors/src/main/java/org/apache/nifi/processors/zendesk/GetZendesk.java
new file mode 100644
index 0000000000..9c0229d09f
--- /dev/null
+++ 
b/nifi-nar-bundles/nifi-zendesk-bundle/nifi-zendesk-processors/src/main/java/org/apache/nifi/processors/zendesk/GetZendesk.java
@@ -0,0 +1,361 @@
+/*
+ * Licensed to the Apache Software Foundation (ASF) under one or more
+ * contributor license agreements.  See the NOTICE file distributed with
+ * this work for additional information regarding copyright ownership.
+ * The ASF licenses this file to You under the Apache License, Version 2.0
+ * (the "License"); you may not use this file except in compliance with
+ * the License.  You may obtain a copy of the License at
+ *
+ *     http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing, software
+ * distributed under the License is distributed on an "AS IS" BASIS,
+ * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+ * See the License for the specific language governing permissions and
+ * limitations under the License.
+ */
+
+package org.apache.nifi.processors.zendesk;
+
+import static com.fasterxml.jackson.core.JsonEncoding.UTF8;
+import static com.fasterxml.jackson.core.JsonToken.FIELD_NAME;
+import static com.fasterxml.jackson.core.JsonToken.VALUE_NULL;
+import static java.lang.String.format;
+import static java.nio.charset.StandardCharsets.UTF_8;
+import static java.util.Base64.getEncoder;
+import static java.util.Collections.singleton;
+import static java.util.Collections.singletonMap;
+import static java.util.stream.Collectors.collectingAndThen;
+import static java.util.stream.Collectors.toList;
+import static 
org.apache.nifi.annotation.behavior.InputRequirement.Requirement.INPUT_FORBIDDEN;
+import static org.apache.nifi.components.state.Scope.CLUSTER;
+import static 
org.apache.nifi.expression.ExpressionLanguageScope.FLOWFILE_ATTRIBUTES;
+import static 
org.apache.nifi.processor.util.StandardValidators.NON_BLANK_VALIDATOR;
+import static 
org.apache.nifi.processor.util.StandardValidators.NON_EMPTY_VALIDATOR;
+import static 
org.apache.nifi.processor.util.StandardValidators.POSITIVE_LONG_VALIDATOR;
+import static 
org.apache.nifi.processors.zendesk.GetZendesk.RECORD_COUNT_ATTRIBUTE_NAME;
+import static org.apache.nifi.web.client.api.HttpResponseStatus.OK;
+
+import com.fasterxml.jackson.core.JsonFactory;
+import com.fasterxml.jackson.core.JsonGenerator;
+import com.fasterxml.jackson.core.JsonParser;
+import com.fasterxml.jackson.databind.JsonNode;
+import com.fasterxml.jackson.databind.ObjectMapper;
+import com.fasterxml.jackson.databind.node.ArrayNode;
+import java.io.IOException;
+import java.io.UncheckedIOException;
+import java.net.URI;
+import java.util.ArrayList;
+import java.util.Collection;
+import java.util.Collections;
+import java.util.List;
+import java.util.Set;
+import java.util.concurrent.atomic.AtomicInteger;
+import java.util.stream.Stream;
+import org.apache.commons.io.IOUtils;
+import org.apache.nifi.annotation.behavior.InputRequirement;
+import org.apache.nifi.annotation.behavior.PrimaryNodeOnly;
+import org.apache.nifi.annotation.behavior.Stateful;
+import org.apache.nifi.annotation.behavior.TriggerSerially;
+import org.apache.nifi.annotation.behavior.WritesAttribute;
+import org.apache.nifi.annotation.behavior.WritesAttributes;
+import org.apache.nifi.annotation.configuration.DefaultSettings;
+import org.apache.nifi.annotation.documentation.CapabilityDescription;
+import org.apache.nifi.annotation.documentation.Tags;
+import org.apache.nifi.annotation.lifecycle.OnScheduled;
+import org.apache.nifi.components.PropertyDescriptor;
+import org.apache.nifi.components.ValidationContext;
+import org.apache.nifi.components.ValidationResult;
+import org.apache.nifi.flowfile.FlowFile;
+import org.apache.nifi.processor.AbstractProcessor;
+import org.apache.nifi.processor.ProcessContext;
+import org.apache.nifi.processor.ProcessSession;
+import org.apache.nifi.processor.Relationship;
+import org.apache.nifi.processor.exception.ProcessException;
+import org.apache.nifi.processor.io.OutputStreamCallback;
+import org.apache.nifi.web.client.api.HttpResponseEntity;
+import org.apache.nifi.web.client.api.HttpUriBuilder;
+import org.apache.nifi.web.client.provider.api.WebClientServiceProvider;
+
+@PrimaryNodeOnly
+@TriggerSerially
+@InputRequirement(INPUT_FORBIDDEN)
+@DefaultSettings(yieldDuration = "20 sec")
+@Tags({"zendesk"})
+@CapabilityDescription("Incrementally fetches data from Zendesk API.")
+@Stateful(scopes = CLUSTER, description = "Paging cursor for Zendesk API is 
stored. Cursor is updated after each successful request.")
+@WritesAttributes({
+    @WritesAttribute(attribute = RECORD_COUNT_ATTRIBUTE_NAME, description = 
"The number of records fetched by the processor.")})
+public class GetZendesk extends AbstractProcessor {
+
+    static final int HTTP_TOO_MANY_REQUESTS = 429;
+    static final String RECORD_COUNT_ATTRIBUTE_NAME = "record.count";
+
+    static final String REL_SUCCESS_NAME = "success";
+    static final String WEB_CLIENT_SERVICE_PROVIDER_NAME = 
"web-client-service-provider";
+    static final String ZENDESK_SUBDOMAIN_NAME = "zendesk-subdomain";
+    static final String ZENDESK_USER_NAME = "zendesk-user";
+    static final String ZENDESK_AUTHENTICATION_TYPE_NAME = 
"zendesk-authentication-type-name";
+    static final String ZENDESK_AUTHENTICATION_CREDENTIAL_NAME = 
"zendesk-authentication-value-name";
+    static final String ZENDESK_EXPORT_METHOD_NAME = "zendesk-export-method";
+    static final String ZENDESK_RESOURCE_NAME = "zendesk-resource";
+    static final String ZENDESK_QUERY_START_TIMESTAMP_NAME = 
"zendesk-query-start-timestamp";
+
+    private static final String HTTPS = "https";
+    private static final String AUTHORIZATION_HEADER_NAME = "Authorization";
+    private static final String BASIC_AUTH_PREFIX = "Basic ";
+    private static final String ZENDESK_HOST_TEMPLATE = "%s.zendesk.com";
+
+    private static final Relationship REL_SUCCESS = new Relationship.Builder()
+        .name(REL_SUCCESS_NAME)
+        .description("For FlowFiles created as a result of a successful HTTP 
request.")
+        .build();
+
+    private static final Set<Relationship> RELATIONSHIPS = 
singleton(REL_SUCCESS);
+
+    private static final PropertyDescriptor WEB_CLIENT_SERVICE_PROVIDER = new 
PropertyDescriptor.Builder()
+        .name(WEB_CLIENT_SERVICE_PROVIDER_NAME)
+        .displayName("Web Client Service Provider")
+        .description("Controller service for HTTP client operations.")
+        .identifiesControllerService(WebClientServiceProvider.class)
+        .required(true)
+        .build();
+
+    private static final PropertyDescriptor ZENDESK_SUBDOMAIN = new 
PropertyDescriptor.Builder()
+        .name(ZENDESK_SUBDOMAIN_NAME)
+        .displayName("Zendesk Subdomain Name")
+        .description("Name of the Zendesk subdomain.")
+        .expressionLanguageSupported(FLOWFILE_ATTRIBUTES)
+        .required(true)
+        .addValidator(NON_BLANK_VALIDATOR)
+        .build();
+
+    private static final PropertyDescriptor ZENDESK_USER = new 
PropertyDescriptor.Builder()
+        .name(ZENDESK_USER_NAME)
+        .displayName("Zendesk User Name")
+        .description("Login user to Zendesk subdomain.")
+        .expressionLanguageSupported(FLOWFILE_ATTRIBUTES)
+        .required(true)
+        .addValidator(NON_BLANK_VALIDATOR)
+        .build();
+
+    private static final PropertyDescriptor ZENDESK_AUTHENTICATION_TYPE = new 
PropertyDescriptor.Builder()
+        .name(ZENDESK_AUTHENTICATION_TYPE_NAME)
+        .displayName("Zendesk Authentication Type")
+        .description("Type of authentication to Zendesk API.")
+        .required(true)
+        .allowableValues(ZendeskAuthenticationType.class)
+        .build();
+
+    private static final PropertyDescriptor ZENDESK_AUTHENTICATION_CREDENTIAL 
= new PropertyDescriptor.Builder()
+        .name(ZENDESK_AUTHENTICATION_CREDENTIAL_NAME)
+        .displayName("Zendesk Authentication Credential")
+        .description("Password or authentication token for Zendesk login 
user.")
+        .expressionLanguageSupported(FLOWFILE_ATTRIBUTES)
+        .sensitive(true)
+        .required(true)
+        .addValidator(NON_EMPTY_VALIDATOR)
+        .build();
+
+    private static final PropertyDescriptor ZENDESK_EXPORT_METHOD = new 
PropertyDescriptor.Builder()
+        .name(ZENDESK_EXPORT_METHOD_NAME)
+        .displayName("Zendesk Export Method")
+        .description("Method for incremental export.")
+        .required(true)
+        .allowableValues(ZendeskExportMethod.class)
+        .build();
+
+    private static final PropertyDescriptor ZENDESK_RESOURCE = new 
PropertyDescriptor.Builder()
+        .name(ZENDESK_RESOURCE_NAME)
+        .displayName("Zendesk Resource")
+        .description("The particular Zendesk resource which is meant to be 
exported.")
+        .required(true)
+        .allowableValues(ZendeskResource.class)
+        .build();
+
+    private static final PropertyDescriptor ZENDESK_QUERY_START_TIMESTAMP = 
new PropertyDescriptor.Builder()
+        .name(ZENDESK_QUERY_START_TIMESTAMP_NAME)
+        .displayName("Zendesk Query Start Timestamp")
+        .description("Initial timestamp to query Zendesk API from in Unix 
timestamp seconds format.")
+        .addValidator(POSITIVE_LONG_VALIDATOR)
+        .expressionLanguageSupported(FLOWFILE_ATTRIBUTES)
+        .required(true)
+        .build();
+
+    private static final List<PropertyDescriptor> DESCRIPTORS = Stream.of(
+        WEB_CLIENT_SERVICE_PROVIDER,
+        ZENDESK_SUBDOMAIN,
+        ZENDESK_USER,
+        ZENDESK_AUTHENTICATION_TYPE,
+        ZENDESK_AUTHENTICATION_CREDENTIAL,
+        ZENDESK_EXPORT_METHOD,
+        ZENDESK_RESOURCE,
+        ZENDESK_QUERY_START_TIMESTAMP
+    ).collect(collectingAndThen(toList(), Collections::unmodifiableList));
+
+    private static final ObjectMapper OBJECT_MAPPER = new ObjectMapper();
+    private static final JsonFactory JSON_FACTORY = OBJECT_MAPPER.getFactory();
+
+    private volatile WebClientServiceProvider webClientServiceProvider;
+
+    @Override
+    public Set<Relationship> getRelationships() {
+        return RELATIONSHIPS;
+    }
+
+    @Override
+    public List<PropertyDescriptor> getSupportedPropertyDescriptors() {
+        return DESCRIPTORS;
+    }
+
+    @Override
+    protected Collection<ValidationResult> customValidate(ValidationContext 
validationContext) {
+        List<ValidationResult> results = new ArrayList<>(1);
+
+        ZendeskExportMethod exportMethod = 
ZendeskExportMethod.forName(validationContext.getProperty(ZENDESK_EXPORT_METHOD).getValue());
+        ZendeskResource zendeskResource = 
ZendeskResource.forName(validationContext.getProperty(ZENDESK_RESOURCE).getValue());
+        if (!zendeskResource.supportsExportMethod(exportMethod)) {
+            results.add(new ValidationResult.Builder()
+                .subject(ZENDESK_EXPORT_METHOD_NAME)
+                .valid(false)
+                .explanation("Not supported export method for resource.")
+                .build());
+        }
+
+        return results;
+    }
+
+    @OnScheduled
+    public void onScheduled(ProcessContext context) {
+        webClientServiceProvider = 
context.getProperty(WEB_CLIENT_SERVICE_PROVIDER).asControllerService(WebClientServiceProvider.class);
+    }
+
+    @Override
+    public void onTrigger(ProcessContext context, ProcessSession session) {
+        ZendeskResource zendeskResource = 
ZendeskResource.forName(context.getProperty(ZENDESK_RESOURCE).getValue());
+        ZendeskExportMethod exportMethod = 
ZendeskExportMethod.forName(context.getProperty(ZENDESK_EXPORT_METHOD).getValue());
+
+        URI uri = createUri(context, zendeskResource, exportMethod);
+        HttpResponseEntity response = performQuery(context, uri);
+
+        if (response.statusCode() == OK.getCode()) {
+            AtomicInteger resultCount = new AtomicInteger(0);
+            FlowFile createdFlowFile = session.write(
+                session.create(),
+                httpResponseParser(context, response, zendeskResource, 
exportMethod, resultCount));
+            int recordCount = resultCount.get();
+            if (recordCount > 0) {
+                FlowFile updatedFlowFile = 
session.putAttribute(createdFlowFile, RECORD_COUNT_ATTRIBUTE_NAME, 
Integer.toString(recordCount));
+                session.getProvenanceReporter().receive(updatedFlowFile, 
uri.toString());
+                session.transfer(updatedFlowFile, REL_SUCCESS);
+            } else {
+                session.remove(createdFlowFile);
+            }
+        } else if (response.statusCode() == HTTP_TOO_MANY_REQUESTS) {
+            getLogger().error("Rate limit exceeded for uri={}, yielding before 
retrying request.", uri);
+            context.yield();
+        } else {
+            getLogger().error("HTTP {} error for uri={} with response={}, 
yielding before retrying request.", response.statusCode(), uri, 
responseBodyToString(context, response));
+            context.yield();
+        }
+    }
+
+    private URI createUri(ProcessContext context, ZendeskResource 
zendeskResource, ZendeskExportMethod exportMethod) {
+        String subDomain = 
context.getProperty(ZENDESK_SUBDOMAIN).evaluateAttributeExpressions().getValue();
+        String resourcePath = zendeskResource.apiPath(exportMethod);
+        HttpUriBuilder uriBuilder = uriBuilder(subDomain, resourcePath);
+
+        String cursor = getCursorState(context, zendeskResource, exportMethod);
+        if (cursor == null) {
+            String queryStartTimestamp = 
context.getProperty(ZENDESK_QUERY_START_TIMESTAMP).evaluateAttributeExpressions().getValue();
+            
uriBuilder.addQueryParameter(exportMethod.getInitialCursorQueryParameterName(), 
queryStartTimestamp);
+        } else {
+            
uriBuilder.addQueryParameter(exportMethod.getCursorQueryParameterName(), 
cursor);
+        }
+        return uriBuilder.build();
+    }
+
+    HttpUriBuilder uriBuilder(String subDomain, String resourcePath) {
+        return webClientServiceProvider.getHttpUriBuilder()
+            .scheme(HTTPS)
+            .host(format(ZENDESK_HOST_TEMPLATE, subDomain))
+            .encodedPath(resourcePath);
+    }
+
+    private String getCursorState(ProcessContext context, ZendeskResource 
zendeskResource, ZendeskExportMethod exportMethod) {
+        try {
+            return 
context.getStateManager().getState(CLUSTER).get(zendeskResource.getValue() + 
exportMethod.getValue());
+        } catch (IOException e) {
+            throw new ProcessException("Failed to retrieve cursor state", e);
+        }
+    }
+
+    private HttpResponseEntity performQuery(ProcessContext context, URI uri) {
+        String userName = 
context.getProperty(ZENDESK_USER).evaluateAttributeExpressions().getValue();
+        ZendeskAuthenticationType authenticationType = 
ZendeskAuthenticationType.forName(context.getProperty(ZENDESK_AUTHENTICATION_TYPE).getValue());
+        String authenticationCredential = 
context.getProperty(ZENDESK_AUTHENTICATION_CREDENTIAL).evaluateAttributeExpressions().getValue();
+
+        return webClientServiceProvider.getWebClientService()
+            .get()
+            .uri(uri)
+            .header(AUTHORIZATION_HEADER_NAME, 
basicAuthHeaderValue(authenticationType.enrichUserName(userName), 
authenticationCredential))
+            .retrieve();
+    }
+
+    private String basicAuthHeaderValue(String user, String credential) {
+        String userWithPassword = user + ":" + credential;
+        return BASIC_AUTH_PREFIX + 
getEncoder().encodeToString(userWithPassword.getBytes());
+    }
+
+    private OutputStreamCallback httpResponseParser(ProcessContext context, 
HttpResponseEntity response,
+                                                    ZendeskResource 
zendeskResource, ZendeskExportMethod exportMethod,
+                                                    AtomicInteger resultCount) 
{
+        return out -> {
+            try (JsonParser parser = 
JSON_FACTORY.createParser(response.body());
+                 JsonGenerator generator = JSON_FACTORY.createGenerator(out, 
UTF8)) {
+                while (parser.nextToken() != null) {
+                    if (parser.getCurrentToken() == FIELD_NAME) {
+                        String fieldName = parser.getCurrentName();
+                        parser.nextToken();
+                        if 
(zendeskResource.getResponseFieldName().equals(fieldName)) {
+                            int numberOfExtractedRecords = 
extractZendeskResourceData(parser, generator);
+                            resultCount.addAndGet(numberOfExtractedRecords);
+                        }
+                        if 
(exportMethod.getCursorJsonFieldName().equals(fieldName) && 
parser.currentToken() != VALUE_NULL) {
+                            updateCursorState(context, zendeskResource, 
exportMethod, parser.getText());
+                        }
+                    }
+                }
+            }
+        };
+    }
+
+    private int extractZendeskResourceData(JsonParser parser, JsonGenerator 
generator) throws IOException {
+        ArrayNode zendeskItems = OBJECT_MAPPER.readTree(parser);
+        if (zendeskItems.size() > 0) {
+            generator.writeStartArray();
+            for (JsonNode zendeskItem : zendeskItems) {
+                generator.writeTree(zendeskItem);
+            }
+            generator.writeEndArray();
+        }
+        return zendeskItems.size();
+    }
+
+    private void updateCursorState(ProcessContext context, ZendeskResource 
zendeskResource, ZendeskExportMethod exportMethod, String cursor) {
+        try {
+            
context.getStateManager().setState(singletonMap(zendeskResource.getValue() + 
exportMethod.getValue(), cursor), CLUSTER);
+        } catch (IOException e) {
+            throw new ProcessException("Failed to update cursor state", e);
+        }
+    }
+
+    private String responseBodyToString(ProcessContext context, 
HttpResponseEntity response) {
+        try {
+            return IOUtils.toString(response.body(), UTF_8);
+        } catch (IOException e) {
+            context.yield();
+            throw new UncheckedIOException("Reading response body has failed", 
e);
+        }
+    }
+}
diff --git 
a/nifi-nar-bundles/nifi-zendesk-bundle/nifi-zendesk-processors/src/main/java/org/apache/nifi/processors/zendesk/ZendeskAuthenticationType.java
 
b/nifi-nar-bundles/nifi-zendesk-bundle/nifi-zendesk-processors/src/main/java/org/apache/nifi/processors/zendesk/ZendeskAuthenticationType.java
new file mode 100644
index 0000000000..5a16a84dae
--- /dev/null
+++ 
b/nifi-nar-bundles/nifi-zendesk-bundle/nifi-zendesk-processors/src/main/java/org/apache/nifi/processors/zendesk/ZendeskAuthenticationType.java
@@ -0,0 +1,74 @@
+/*
+ * Licensed to the Apache Software Foundation (ASF) under one or more
+ * contributor license agreements.  See the NOTICE file distributed with
+ * this work for additional information regarding copyright ownership.
+ * The ASF licenses this file to You under the Apache License, Version 2.0
+ * (the "License"); you may not use this file except in compliance with
+ * the License.  You may obtain a copy of the License at
+ *
+ *     http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing, software
+ * distributed under the License is distributed on an "AS IS" BASIS,
+ * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+ * See the License for the specific language governing permissions and
+ * limitations under the License.
+ */
+
+package org.apache.nifi.processors.zendesk;
+
+import static java.lang.String.format;
+
+import java.util.stream.Stream;
+import org.apache.nifi.components.DescribedValue;
+
+public enum ZendeskAuthenticationType implements DescribedValue {
+    PASSWORD("password", "Password",
+        "Password of Zendesk login user.") {
+        @Override
+        public String enrichUserName(String userName) {
+            return userName;
+        }
+    },
+    TOKEN("token", "Token",
+        "Authentication token generated in Zendesk Admin menu for API 
access.") {
+        @Override
+        public String enrichUserName(String userName) {
+            return format(ZENDESK_USERNAME_WITH_TOKEN_TEMPLATE, userName);
+        }
+    };
+
+    private static final String ZENDESK_USERNAME_WITH_TOKEN_TEMPLATE = 
"%s/token";
+
+    private final String value;
+    private final String displayName;
+    private final String description;
+
+    ZendeskAuthenticationType(String value, String displayName, String 
description) {
+        this.value = value;
+        this.displayName = displayName;
+        this.description = description;
+    }
+
+    public static ZendeskAuthenticationType forName(String authenticationType) 
{
+        return Stream.of(values()).filter(authType -> 
authType.getValue().equalsIgnoreCase(authenticationType)).findFirst()
+            .orElseThrow(() -> new IllegalArgumentException("Invalid Zendesk 
authentication type: " + authenticationType));
+    }
+
+    @Override
+    public String getValue() {
+        return value;
+    }
+
+    @Override
+    public String getDisplayName() {
+        return displayName;
+    }
+
+    @Override
+    public String getDescription() {
+        return description;
+    }
+
+    public abstract String enrichUserName(String userName);
+}
diff --git 
a/nifi-nar-bundles/nifi-zendesk-bundle/nifi-zendesk-processors/src/main/java/org/apache/nifi/processors/zendesk/ZendeskExportMethod.java
 
b/nifi-nar-bundles/nifi-zendesk-bundle/nifi-zendesk-processors/src/main/java/org/apache/nifi/processors/zendesk/ZendeskExportMethod.java
new file mode 100644
index 0000000000..128ccd24cf
--- /dev/null
+++ 
b/nifi-nar-bundles/nifi-zendesk-bundle/nifi-zendesk-processors/src/main/java/org/apache/nifi/processors/zendesk/ZendeskExportMethod.java
@@ -0,0 +1,85 @@
+/*
+ * Licensed to the Apache Software Foundation (ASF) under one or more
+ * contributor license agreements.  See the NOTICE file distributed with
+ * this work for additional information regarding copyright ownership.
+ * The ASF licenses this file to You under the Apache License, Version 2.0
+ * (the "License"); you may not use this file except in compliance with
+ * the License.  You may obtain a copy of the License at
+ *
+ *     http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing, software
+ * distributed under the License is distributed on an "AS IS" BASIS,
+ * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+ * See the License for the specific language governing permissions and
+ * limitations under the License.
+ */
+
+package org.apache.nifi.processors.zendesk;
+
+import java.util.stream.Stream;
+import org.apache.nifi.components.DescribedValue;
+
+public enum ZendeskExportMethod implements DescribedValue {
+    CURSOR("cursor", "Cursor Based", "%s/cursor.json",
+        "start_time", "cursor", "after_cursor",
+        "In cursor-based incremental exports, each page of results includes an 
\"after\" cursor pointer to use as the starting cursor for the next page of 
results."),
+    TIME("time", "Time Based", "%s.json",
+        "start_time", "start_time", "end_time",
+        "In time-based incremental exports, each page of results includes an 
end time to use as the start time for the next page of results.");
+
+    private final String value;
+    private final String displayName;
+    private final String exportApiPathTemplate;
+    private final String initialCursorQueryParameterName;
+    private final String cursorQueryParameterName;
+    private final String cursorJsonFieldName;
+    private final String description;
+
+    ZendeskExportMethod(String value, String displayName, String 
exportApiPathTemplate, String initialCursorQueryParameterName,
+                        String cursorQueryParameterName, String 
cursorJsonFieldName, String description) {
+        this.value = value;
+        this.displayName = displayName;
+        this.description = description;
+        this.exportApiPathTemplate = exportApiPathTemplate;
+        this.initialCursorQueryParameterName = initialCursorQueryParameterName;
+        this.cursorQueryParameterName = cursorQueryParameterName;
+        this.cursorJsonFieldName = cursorJsonFieldName;
+    }
+
+    public static ZendeskExportMethod forName(String methodName) {
+        return Stream.of(values()).filter(m -> 
m.getValue().equalsIgnoreCase(methodName)).findFirst()
+            .orElseThrow(() -> new IllegalArgumentException("Invalid Zendesk 
incremental export method: " + methodName));
+    }
+
+    @Override
+    public String getValue() {
+        return value;
+    }
+
+    @Override
+    public String getDisplayName() {
+        return displayName;
+    }
+
+    @Override
+    public String getDescription() {
+        return description;
+    }
+
+    public String getExportApiPathTemplate() {
+        return exportApiPathTemplate;
+    }
+
+    public String getInitialCursorQueryParameterName() {
+        return initialCursorQueryParameterName;
+    }
+
+    public String getCursorQueryParameterName() {
+        return cursorQueryParameterName;
+    }
+
+    public String getCursorJsonFieldName() {
+        return cursorJsonFieldName;
+    }
+}
diff --git 
a/nifi-nar-bundles/nifi-zendesk-bundle/nifi-zendesk-processors/src/main/java/org/apache/nifi/processors/zendesk/ZendeskResource.java
 
b/nifi-nar-bundles/nifi-zendesk-bundle/nifi-zendesk-processors/src/main/java/org/apache/nifi/processors/zendesk/ZendeskResource.java
new file mode 100644
index 0000000000..6d1d33b3c9
--- /dev/null
+++ 
b/nifi-nar-bundles/nifi-zendesk-bundle/nifi-zendesk-processors/src/main/java/org/apache/nifi/processors/zendesk/ZendeskResource.java
@@ -0,0 +1,97 @@
+/*
+ * Licensed to the Apache Software Foundation (ASF) under one or more
+ * contributor license agreements.  See the NOTICE file distributed with
+ * this work for additional information regarding copyright ownership.
+ * The ASF licenses this file to You under the Apache License, Version 2.0
+ * (the "License"); you may not use this file except in compliance with
+ * the License.  You may obtain a copy of the License at
+ *
+ *     http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing, software
+ * distributed under the License is distributed on an "AS IS" BASIS,
+ * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+ * See the License for the specific language governing permissions and
+ * limitations under the License.
+ */
+
+package org.apache.nifi.processors.zendesk;
+
+import static java.lang.String.format;
+import static java.util.Arrays.asList;
+import static java.util.Collections.unmodifiableList;
+import static org.apache.nifi.processors.zendesk.ZendeskExportMethod.CURSOR;
+import static org.apache.nifi.processors.zendesk.ZendeskExportMethod.TIME;
+
+import java.util.List;
+import java.util.stream.Stream;
+import org.apache.nifi.components.DescribedValue;
+
+public enum ZendeskResource implements DescribedValue {
+    TICKETS("/api/v2/incremental/tickets", "Tickets", "tickets", 
unmodifiableList(asList(TIME, CURSOR)),
+        "Tickets are the means through which end users (customers) communicate 
with agents in Zendesk Support."),
+    TICKET_EVENTS("/api/v2/incremental/ticket_events", "Ticket Events", 
"ticket_events", unmodifiableList(asList(TIME)),
+        "Stream of changes that occurred on tickets. Each event is tied to an 
update on a ticket and contains all the fields that were updated in that 
change."),
+    TICKET_METRIC_EVENTS("/api/v2/incremental/ticket_metric_events", "Ticket 
Metric Events", "ticket_metric_events", unmodifiableList(asList(TIME)),
+        "Ticket metric events API can be used to track reply times, agent work 
times, and requester wait times."),
+    USERS("/api/v2/incremental/users", "Users", "users", 
unmodifiableList(asList(TIME, CURSOR)),
+        "Zendesk Support has three types of users: end users (customers), 
agents, and administrators."),
+    ORGANIZATIONS("/api/v2/incremental/organizations", "Organizations", 
"organizations", unmodifiableList(asList(TIME)),
+        "Just as agents can be segmented into groups in Zendesk Support, 
customers (end-users) can be segmented into organizations."),
+    ARTICLES("/api/v2/help_center/incremental/articles", "Articles", 
"articles", unmodifiableList(asList(TIME)),
+        "Articles are content items such as help topics or tech notes 
contained in sections."),
+    NPS_RESPONSES("/api/v2/nps/incremental/responses", "NPS - Responses", 
"responses", unmodifiableList(asList(TIME)),
+        "When a recipient responds to an NPS survey, their rating, comment, 
and last survey date are captured."),
+    NPS_RECIPIENTS("/api/v2/nps/incremental/recipients", "NPS - Recipients", 
"recipients", unmodifiableList(asList(TIME)),
+        "Every NPS survey is delivered to one or multiple recipients. For most 
businesses that use Zendesk Support, the recipients are customers. Agents and 
admins will never receive surveys.");
+
+    private final String value;
+    private final String displayName;
+    private final String responseFieldName;
+    private final List<ZendeskExportMethod> supportedExportMethods;
+    private final String description;
+
+    ZendeskResource(String value, String displayName, String 
responseFieldName, List<ZendeskExportMethod> supportedExportMethods, String 
description) {
+        this.value = value;
+        this.displayName = displayName;
+        this.responseFieldName = responseFieldName;
+        this.supportedExportMethods = supportedExportMethods;
+        this.description = description;
+    }
+
+    public static ZendeskResource forName(String resourceName) {
+        return Stream.of(values()).filter(r -> 
r.getValue().equalsIgnoreCase(resourceName)).findFirst()
+            .orElseThrow(() -> new IllegalArgumentException("Invalid Zendesk 
resource: " + resourceName));
+    }
+
+    @Override
+    public String getValue() {
+        return value;
+    }
+
+    @Override
+    public String getDisplayName() {
+        return displayName;
+    }
+
+    @Override
+    public String getDescription() {
+        return description;
+    }
+
+    public String getResponseFieldName() {
+        return responseFieldName;
+    }
+
+    public List<ZendeskExportMethod> getSupportedExportMethods() {
+        return supportedExportMethods;
+    }
+
+    public boolean supportsExportMethod(ZendeskExportMethod exportMethod) {
+        return supportedExportMethods.contains(exportMethod);
+    }
+
+    public String apiPath(ZendeskExportMethod exportMethod) {
+        return format(exportMethod.getExportApiPathTemplate(), value);
+    }
+}
diff --git 
a/nifi-nar-bundles/nifi-zendesk-bundle/nifi-zendesk-processors/src/main/resources/META-INF/services/org.apache.nifi.processor.Processor
 
b/nifi-nar-bundles/nifi-zendesk-bundle/nifi-zendesk-processors/src/main/resources/META-INF/services/org.apache.nifi.processor.Processor
new file mode 100644
index 0000000000..4129ab6136
--- /dev/null
+++ 
b/nifi-nar-bundles/nifi-zendesk-bundle/nifi-zendesk-processors/src/main/resources/META-INF/services/org.apache.nifi.processor.Processor
@@ -0,0 +1,15 @@
+# Licensed to the Apache Software Foundation (ASF) under one or more
+# contributor license agreements.  See the NOTICE file distributed with
+# this work for additional information regarding copyright ownership.
+# The ASF licenses this file to You under the Apache License, Version 2.0
+# (the "License"); you may not use this file except in compliance with
+# the License.  You may obtain a copy of the License at
+#
+#     http://www.apache.org/licenses/LICENSE-2.0
+#
+# Unless required by applicable law or agreed to in writing, software
+# distributed under the License is distributed on an "AS IS" BASIS,
+# WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+# See the License for the specific language governing permissions and
+# limitations under the License.
+org.apache.nifi.processors.zendesk.GetZendesk
\ No newline at end of file
diff --git 
a/nifi-nar-bundles/nifi-zendesk-bundle/nifi-zendesk-processors/src/main/resources/org.apache.nifi.processors.zendesk.GetZendesk/additionalDetails.html
 
b/nifi-nar-bundles/nifi-zendesk-bundle/nifi-zendesk-processors/src/main/resources/org.apache.nifi.processors.zendesk.GetZendesk/additionalDetails.html
new file mode 100644
index 0000000000..e97af5914b
--- /dev/null
+++ 
b/nifi-nar-bundles/nifi-zendesk-bundle/nifi-zendesk-processors/src/main/resources/org.apache.nifi.processors.zendesk.GetZendesk/additionalDetails.html
@@ -0,0 +1,71 @@
+<!DOCTYPE html>
+<html lang="en" xmlns="http://www.w3.org/1999/html";>
+<!--
+      Licensed to the Apache Software Foundation (ASF) under one or more
+      contributor license agreements.  See the NOTICE file distributed with
+      this work for additional information regarding copyright ownership.
+      The ASF licenses this file to You under the Apache License, Version 2.0
+      (the "License"); you may not use this file except in compliance with
+      the License.  You may obtain a copy of the License at
+          http://www.apache.org/licenses/LICENSE-2.0
+      Unless required by applicable law or agreed to in writing, software
+      distributed under the License is distributed on an "AS IS" BASIS,
+      WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+      See the License for the specific language governing permissions and
+      limitations under the License.
+    -->
+
+<head>
+    <meta charset="utf-8"/>
+    <title>GetZendesk</title>
+    <link rel="stylesheet" href="../../../../../css/component-usage.css" 
type="text/css"/>
+    <style>
+h2 {margin-top: 4em}
+h3 {margin-top: 3em}
+td {text-align: left}
+    </style>
+</head>
+
+<body>
+
+<h1>GetZendesk</h1>
+
+<h3>Description</h3>
+
+<p>
+    The processor uses the Zendesk Incremental Exports API to initially export 
a complete list of items from some arbitrary milestone,
+    and then periodically poll the API to incrementally export items that have 
been added or changed since the previous poll.
+    The processor extracts data from the response and emits a flow file having 
an array of objects as content if the response was not empty,
+    also placing an attribute on the flow file having the value of the number 
of records fetched.
+    If the response was empty, no flow file is emitted.
+    SplitJson processor can be used the split the array of records into 
distinct flow files where each flow file will contain exactly one record.
+</p>
+
+<h3>Authentication</h3>
+
+<p>
+    Zendesk Incremental Exports API uses basic authentication. Either a 
password or an authentication token have to be provided.
+    Authentication token can be created in Zendesk API Settings, so the users 
don't have to expose their passwords,
+    and also auth tokens can be revoked quickly if necessary.
+</p>
+
+<h3>Export methods</h3>
+
+<p>
+    Zendesk Incremental Exports API supports cursor and time based export 
methods.
+    Cursor based method is the preferred way and should be used where 
available.
+    Due to the limitations of time based export the result set may contain 
duplicated records.
+    For more details on export methods please visit <a 
href="https://developer.zendesk.com/documentation/ticketing/managing-tickets/using-the-incremental-export-api/";>this
 guide</a>
+</p>
+
+<h3>Excluding duplicate items</h3>
+
+<p>
+    Because of limitations with time-based pagination, the exported data may 
contain duplicate items.
+    The processor won't do the deduplication, instead DetectDuplicate or 
DeduplicateRecord processors can be used with UpdateAttribute processor to 
extract the necessary attributes from the flow file content.
+    Please see <a 
href="https://developer.zendesk.com/documentation/ticketing/managing-tickets/using-the-incremental-export-api/#excluding-duplicate-items";>the
 following guide</a>
+    for details and the list of attributes to use in the deduplication process.
+</p>
+
+</body>
+</html>
\ No newline at end of file
diff --git 
a/nifi-nar-bundles/nifi-zendesk-bundle/nifi-zendesk-processors/src/test/java/org/apache/nifi/processors/zendesk/GetZendeskTest.java
 
b/nifi-nar-bundles/nifi-zendesk-bundle/nifi-zendesk-processors/src/test/java/org/apache/nifi/processors/zendesk/GetZendeskTest.java
new file mode 100644
index 0000000000..e5bcf7a750
--- /dev/null
+++ 
b/nifi-nar-bundles/nifi-zendesk-bundle/nifi-zendesk-processors/src/test/java/org/apache/nifi/processors/zendesk/GetZendeskTest.java
@@ -0,0 +1,267 @@
+/*
+ * Licensed to the Apache Software Foundation (ASF) under one or more
+ * contributor license agreements.  See the NOTICE file distributed with
+ * this work for additional information regarding copyright ownership.
+ * The ASF licenses this file to You under the Apache License, Version 2.0
+ * (the "License"); you may not use this file except in compliance with
+ * the License.  You may obtain a copy of the License at
+ *
+ *     http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing, software
+ * distributed under the License is distributed on an "AS IS" BASIS,
+ * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+ * See the License for the specific language governing permissions and
+ * limitations under the License.
+ */
+
+package org.apache.nifi.processors.zendesk;
+
+import static java.lang.String.format;
+import static java.util.Arrays.asList;
+import static java.util.Collections.singletonMap;
+import static org.apache.nifi.components.state.Scope.CLUSTER;
+import static 
org.apache.nifi.processors.zendesk.GetZendesk.HTTP_TOO_MANY_REQUESTS;
+import static 
org.apache.nifi.processors.zendesk.GetZendesk.RECORD_COUNT_ATTRIBUTE_NAME;
+import static org.apache.nifi.processors.zendesk.GetZendesk.REL_SUCCESS_NAME;
+import static 
org.apache.nifi.processors.zendesk.GetZendesk.WEB_CLIENT_SERVICE_PROVIDER_NAME;
+import static 
org.apache.nifi.processors.zendesk.GetZendesk.ZENDESK_AUTHENTICATION_CREDENTIAL_NAME;
+import static 
org.apache.nifi.processors.zendesk.GetZendesk.ZENDESK_AUTHENTICATION_TYPE_NAME;
+import static 
org.apache.nifi.processors.zendesk.GetZendesk.ZENDESK_EXPORT_METHOD_NAME;
+import static 
org.apache.nifi.processors.zendesk.GetZendesk.ZENDESK_QUERY_START_TIMESTAMP_NAME;
+import static 
org.apache.nifi.processors.zendesk.GetZendesk.ZENDESK_RESOURCE_NAME;
+import static 
org.apache.nifi.processors.zendesk.GetZendesk.ZENDESK_SUBDOMAIN_NAME;
+import static org.apache.nifi.processors.zendesk.GetZendesk.ZENDESK_USER_NAME;
+import static org.apache.nifi.processors.zendesk.ZendeskExportMethod.CURSOR;
+import static org.apache.nifi.processors.zendesk.ZendeskResource.TICKETS;
+import static org.apache.nifi.util.TestRunners.newTestRunner;
+import static org.junit.jupiter.api.Assertions.assertEquals;
+import static org.junit.jupiter.api.Assertions.assertNull;
+import static org.junit.jupiter.api.Assertions.assertThrows;
+
+import java.io.IOException;
+import java.util.ArrayList;
+import java.util.List;
+import java.util.stream.Stream;
+import okhttp3.HttpUrl;
+import okhttp3.mockwebserver.MockResponse;
+import okhttp3.mockwebserver.MockWebServer;
+import okhttp3.mockwebserver.RecordedRequest;
+import org.apache.nifi.reporting.InitializationException;
+import org.apache.nifi.util.MockFlowFile;
+import org.apache.nifi.util.TestRunner;
+import org.apache.nifi.web.client.StandardHttpUriBuilder;
+import org.apache.nifi.web.client.api.HttpUriBuilder;
+import 
org.apache.nifi.web.client.provider.service.StandardWebClientServiceProvider;
+import org.junit.jupiter.api.AfterEach;
+import org.junit.jupiter.api.BeforeEach;
+import org.junit.jupiter.api.Test;
+import org.junit.jupiter.params.ParameterizedTest;
+import org.junit.jupiter.params.provider.Arguments;
+import org.junit.jupiter.params.provider.MethodSource;
+import org.opentest4j.AssertionFailedError;
+
+public class GetZendeskTest {
+
+    private static final int HTTP_OK = 200;
+    private static final int HTTP_BAD_REQUEST = 400;
+
+    private static final String DEFAULT_QUERY_START_TIMESTAMP = "1640995200";
+    private static final String DEFAULT_CURSOR_VALUE = "123456789";
+    private static final String EMPTY_RESPONSE = "{}";
+    private static final String RESPONSE_WITH_CURSOR_FIELD_TEMPLATE = "{ 
\"%s\": " + DEFAULT_CURSOR_VALUE + " }";
+    private static final String THREE_RECORDS = 
"[{\"id\":1},{\"id\":2},{\"id\":3}]";
+    private static final String RESPONSE_WITH_THREE_RECORDS_TEMPLATE = "{ 
\"%s\": " + THREE_RECORDS + " }";
+    private static final String RESPONSE_WITH_ZERO_RECORDS_TEMPLATE = "{ 
\"%s\": [] }";
+
+    private MockWebServer server;
+    private TestRunner testRunner;
+
+    private static Stream<Arguments> 
supportedZendeskResourcesExportMethodCombinations() {
+        return Stream.of(ZendeskResource.values())
+            .flatMap(zendeskResource -> 
zendeskResource.getSupportedExportMethods()
+                .stream()
+                .map(exportMethod -> Arguments.of(zendeskResource, 
exportMethod)));
+    }
+
+    private static Stream<Arguments> 
unsupportedZendeskResourcesExportMethodCombinations() {
+        return Stream.of(ZendeskResource.values())
+            .flatMap(zendeskResource -> {
+                List<ZendeskExportMethod> zendeskExportMethods = new 
ArrayList<>(asList(ZendeskExportMethod.values()));
+                
zendeskExportMethods.removeAll(zendeskResource.getSupportedExportMethods());
+                return zendeskExportMethods.stream()
+                    .map(exportMethod -> Arguments.of(zendeskResource, 
exportMethod));
+            });
+    }
+
+    @BeforeEach
+    public void init() throws IOException, InitializationException {
+        server = new MockWebServer();
+        server.start();
+
+        testRunner = newTestRunner(new TestGetZendesk());
+
+        StandardWebClientServiceProvider standardWebClientServiceProvider = 
new StandardWebClientServiceProvider();
+        String standardWebClientServiceProviderId = 
"standardWebClientServiceProvider";
+        testRunner.addControllerService(standardWebClientServiceProviderId, 
standardWebClientServiceProvider);
+        testRunner.enableControllerService(standardWebClientServiceProvider);
+
+        testRunner.setProperty(WEB_CLIENT_SERVICE_PROVIDER_NAME, 
standardWebClientServiceProviderId);
+        testRunner.setProperty(ZENDESK_SUBDOMAIN_NAME, 
"default-zendesk-subdomain");
+        testRunner.setProperty(ZENDESK_USER_NAME, "default-zendesk-user-name");
+        testRunner.setProperty(ZENDESK_AUTHENTICATION_TYPE_NAME, 
ZendeskAuthenticationType.PASSWORD.getValue());
+        testRunner.setProperty(ZENDESK_AUTHENTICATION_CREDENTIAL_NAME, 
"default-zendesk-password");
+        testRunner.setProperty(ZENDESK_QUERY_START_TIMESTAMP_NAME, 
DEFAULT_QUERY_START_TIMESTAMP);
+    }
+
+    @AfterEach
+    void tearDown() throws IOException {
+        server.shutdown();
+    }
+
+    @ParameterizedTest
+    @MethodSource("supportedZendeskResourcesExportMethodCombinations")
+    public void 
testQueryStartTimestampIsUsedWhenNoStateIsAvailable(ZendeskResource 
zendeskResource, ZendeskExportMethod exportMethod) throws InterruptedException {
+        // given
+        server.enqueue(new 
MockResponse().setResponseCode(HTTP_OK).setBody(EMPTY_RESPONSE));
+        testRunner.setProperty(ZENDESK_RESOURCE_NAME, 
zendeskResource.getValue());
+        testRunner.setProperty(ZENDESK_EXPORT_METHOD_NAME, 
exportMethod.getValue());
+
+        // when
+        testRunner.run(1);
+
+        // then
+        RecordedRequest request = server.takeRequest();
+        assertEquals(
+            zendeskResource.apiPath(exportMethod) + "?" + 
exportMethod.getInitialCursorQueryParameterName() + "=" + 
DEFAULT_QUERY_START_TIMESTAMP,
+            request.getPath());
+    }
+
+    @ParameterizedTest
+    @MethodSource("supportedZendeskResourcesExportMethodCombinations")
+    public void testCursorFromStateIsUsedWhenStateIsAvailable(ZendeskResource 
zendeskResource, ZendeskExportMethod exportMethod) throws InterruptedException, 
IOException {
+        // given
+        server.enqueue(new 
MockResponse().setResponseCode(HTTP_OK).setBody(EMPTY_RESPONSE));
+        testRunner.setProperty(ZENDESK_RESOURCE_NAME, 
zendeskResource.getValue());
+        testRunner.setProperty(ZENDESK_EXPORT_METHOD_NAME, 
exportMethod.getValue());
+        
testRunner.getStateManager().setState(singletonMap(zendeskResource.getValue() + 
exportMethod.getValue(), DEFAULT_CURSOR_VALUE), CLUSTER);
+
+        // when
+        testRunner.run(1);
+
+        // then
+        RecordedRequest request = server.takeRequest();
+        assertEquals(
+            zendeskResource.apiPath(exportMethod) + "?" + 
exportMethod.getCursorQueryParameterName() + "=" + DEFAULT_CURSOR_VALUE,
+            request.getPath());
+    }
+
+    @ParameterizedTest
+    @MethodSource("supportedZendeskResourcesExportMethodCombinations")
+    public void testCursorPositionIsStoredInState(ZendeskResource 
zendeskResource, ZendeskExportMethod exportMethod) throws IOException {
+        // given
+        server.enqueue(new MockResponse().setResponseCode(HTTP_OK)
+            .setBody(format(RESPONSE_WITH_CURSOR_FIELD_TEMPLATE, 
exportMethod.getCursorJsonFieldName())));
+        testRunner.setProperty(ZENDESK_RESOURCE_NAME, 
zendeskResource.getValue());
+        testRunner.setProperty(ZENDESK_EXPORT_METHOD_NAME, 
exportMethod.getValue());
+        String stateKey = zendeskResource.getValue() + exportMethod.getValue();
+        
assertNull(testRunner.getStateManager().getState(CLUSTER).get(stateKey));
+
+        // when
+        testRunner.run(1);
+
+        // then
+        assertEquals(DEFAULT_CURSOR_VALUE, 
testRunner.getStateManager().getState(CLUSTER).get(stateKey));
+    }
+
+    @ParameterizedTest
+    @MethodSource("supportedZendeskResourcesExportMethodCombinations")
+    public void 
testFlowFileIsCreatedAndContentIsAddedAndFlowFileAttributeIsSet(ZendeskResource 
zendeskResource, ZendeskExportMethod exportMethod) throws InterruptedException {
+        // given
+        server.enqueue(new MockResponse().setResponseCode(HTTP_OK)
+            .setBody(format(RESPONSE_WITH_THREE_RECORDS_TEMPLATE, 
zendeskResource.getResponseFieldName())));
+        testRunner.setProperty(ZENDESK_RESOURCE_NAME, 
zendeskResource.getValue());
+        testRunner.setProperty(ZENDESK_EXPORT_METHOD_NAME, 
exportMethod.getValue());
+
+        // when
+        testRunner.run(1);
+
+        // then
+        List<MockFlowFile> flowFiles = 
testRunner.getFlowFilesForRelationship(REL_SUCCESS_NAME);
+        assertEquals(1, flowFiles.size());
+        MockFlowFile resultFlowFile = flowFiles.get(0);
+        assertEquals("3", 
resultFlowFile.getAttribute(RECORD_COUNT_ATTRIBUTE_NAME));
+        assertEquals(THREE_RECORDS, resultFlowFile.getContent());
+    }
+
+    @ParameterizedTest
+    @MethodSource("supportedZendeskResourcesExportMethodCombinations")
+    public void testNoFlowFileIsEmittedWhenZeroRecordsAreSent(ZendeskResource 
zendeskResource, ZendeskExportMethod exportMethod) throws InterruptedException {
+        // given
+        server.enqueue(new MockResponse().setResponseCode(HTTP_OK)
+            .setBody(format(RESPONSE_WITH_ZERO_RECORDS_TEMPLATE, 
zendeskResource.getResponseFieldName())));
+        testRunner.setProperty(ZENDESK_RESOURCE_NAME, 
zendeskResource.getValue());
+        testRunner.setProperty(ZENDESK_EXPORT_METHOD_NAME, 
exportMethod.getValue());
+
+        // when
+        testRunner.run(1);
+
+        // then
+        List<MockFlowFile> flowFiles = 
testRunner.getFlowFilesForRelationship(REL_SUCCESS_NAME);
+        assertEquals(0, flowFiles.size());
+    }
+
+    @Test
+    public void 
testNoFlowFileIsEmittedWhenTooManyRequestResponseCodeReceived() {
+        // given
+        server.enqueue(new 
MockResponse().setResponseCode(HTTP_TOO_MANY_REQUESTS));
+        testRunner.setProperty(ZENDESK_RESOURCE_NAME, TICKETS.getValue());
+        testRunner.setProperty(ZENDESK_EXPORT_METHOD_NAME, CURSOR.getValue());
+
+        // when
+        testRunner.run(1);
+
+        // then
+        List<MockFlowFile> flowFiles = 
testRunner.getFlowFilesForRelationship(REL_SUCCESS_NAME);
+        assertEquals(0, flowFiles.size());
+    }
+
+    @Test
+    public void testNoFlowFileIsEmittedWhenNonOkHttpResponseIsSent() {
+        // given
+        server.enqueue(new MockResponse().setResponseCode(HTTP_BAD_REQUEST)
+            .setBody(format(RESPONSE_WITH_ZERO_RECORDS_TEMPLATE, 
TICKETS.getResponseFieldName())));
+        testRunner.setProperty(ZENDESK_RESOURCE_NAME, TICKETS.getValue());
+        testRunner.setProperty(ZENDESK_EXPORT_METHOD_NAME, CURSOR.getValue());
+
+        // when
+        testRunner.run(1);
+
+        // then
+        List<MockFlowFile> flowFiles = 
testRunner.getFlowFilesForRelationship(REL_SUCCESS_NAME);
+        assertEquals(0, flowFiles.size());
+    }
+
+    @ParameterizedTest
+    @MethodSource("unsupportedZendeskResourcesExportMethodCombinations")
+    public void 
testUnsupportedZendeskResourceAndExportMethodsPairsShouldFailOnValidation(ZendeskResource
 zendeskResource, ZendeskExportMethod exportMethod) {
+        // given
+        testRunner.setProperty(ZENDESK_RESOURCE_NAME, 
zendeskResource.getValue());
+        testRunner.setProperty(ZENDESK_EXPORT_METHOD_NAME, 
exportMethod.getValue());
+
+        // when + then
+        assertThrows(AssertionFailedError.class, () -> testRunner.run(1));
+    }
+
+    class TestGetZendesk extends GetZendesk {
+        @Override
+        HttpUriBuilder uriBuilder(String subDomain, String resourcePath) {
+            HttpUrl url = server.url(resourcePath);
+            return new StandardHttpUriBuilder()
+                .scheme(url.scheme())
+                .host(url.host())
+                .port(url.port())
+                .encodedPath(url.encodedPath());
+        }
+    }
+}
diff --git 
a/nifi-nar-bundles/nifi-zendesk-bundle/nifi-zendesk-processors/src/test/java/org/apache/nifi/processors/zendesk/ZendeskAuthenticationTypeTest.java
 
b/nifi-nar-bundles/nifi-zendesk-bundle/nifi-zendesk-processors/src/test/java/org/apache/nifi/processors/zendesk/ZendeskAuthenticationTypeTest.java
new file mode 100644
index 0000000000..2aedab3a60
--- /dev/null
+++ 
b/nifi-nar-bundles/nifi-zendesk-bundle/nifi-zendesk-processors/src/test/java/org/apache/nifi/processors/zendesk/ZendeskAuthenticationTypeTest.java
@@ -0,0 +1,41 @@
+/*
+ * Licensed to the Apache Software Foundation (ASF) under one or more
+ * contributor license agreements.  See the NOTICE file distributed with
+ * this work for additional information regarding copyright ownership.
+ * The ASF licenses this file to You under the Apache License, Version 2.0
+ * (the "License"); you may not use this file except in compliance with
+ * the License.  You may obtain a copy of the License at
+ *
+ *     http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing, software
+ * distributed under the License is distributed on an "AS IS" BASIS,
+ * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+ * See the License for the specific language governing permissions and
+ * limitations under the License.
+ */
+
+package org.apache.nifi.processors.zendesk;
+
+import static org.junit.jupiter.api.Assertions.assertEquals;
+
+import java.util.stream.Stream;
+import org.junit.jupiter.params.ParameterizedTest;
+import org.junit.jupiter.params.provider.Arguments;
+import org.junit.jupiter.params.provider.MethodSource;
+
+public class ZendeskAuthenticationTypeTest {
+
+    private static Stream<Arguments> 
userNameAuthenticationTypeAndExpectedUserNameArguments() {
+        return Stream.of(
+            Arguments.of("user_1", ZendeskAuthenticationType.PASSWORD, 
"user_1"),
+            Arguments.of("user_2", ZendeskAuthenticationType.TOKEN, 
"user_2/token")
+        );
+    }
+
+    @ParameterizedTest
+    @MethodSource("userNameAuthenticationTypeAndExpectedUserNameArguments")
+    public void testUserNameIsEnrichedAccordingToAuthenticationType(String 
userName, ZendeskAuthenticationType authenticationType, String 
expectedUserName) {
+        assertEquals(expectedUserName, 
authenticationType.enrichUserName(userName));
+    }
+}
diff --git a/nifi-nar-bundles/nifi-zendesk-bundle/pom.xml 
b/nifi-nar-bundles/nifi-zendesk-bundle/pom.xml
new file mode 100644
index 0000000000..b0be724153
--- /dev/null
+++ b/nifi-nar-bundles/nifi-zendesk-bundle/pom.xml
@@ -0,0 +1,33 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<!--
+  Licensed to the Apache Software Foundation (ASF) under one or more
+  contributor license agreements. See the NOTICE file distributed with
+  this work for additional information regarding copyright ownership.
+  The ASF licenses this file to You under the Apache License, Version 2.0
+  (the "License"); you may not use this file except in compliance with
+  the License. You may obtain a copy of the License at
+  http://www.apache.org/licenses/LICENSE-2.0
+  Unless required by applicable law or agreed to in writing, software
+  distributed under the License is distributed on an "AS IS" BASIS,
+  WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+  See the License for the specific language governing permissions and
+  limitations under the License.
+-->
+<project xmlns="http://maven.apache.org/POM/4.0.0"; 
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"; 
xsi:schemaLocation="http://maven.apache.org/POM/4.0.0 
https://maven.apache.org/xsd/maven-4.0.0.xsd";>
+    <modelVersion>4.0.0</modelVersion>
+
+    <parent>
+        <groupId>org.apache.nifi</groupId>
+        <artifactId>nifi-nar-bundles</artifactId>
+        <version>1.18.0-SNAPSHOT</version>
+    </parent>
+
+    <artifactId>nifi-zendesk-bundle</artifactId>
+    <packaging>pom</packaging>
+
+    <modules>
+        <module>nifi-zendesk-processors</module>
+        <module>nifi-zendesk-nar</module>
+    </modules>
+
+</project>
diff --git a/nifi-nar-bundles/pom.xml b/nifi-nar-bundles/pom.xml
index d690a1a781..2760930c20 100755
--- a/nifi-nar-bundles/pom.xml
+++ b/nifi-nar-bundles/pom.xml
@@ -110,6 +110,7 @@
         <module>nifi-snowflake-bundle</module>
         <module>nifi-salesforce-bundle</module>
         <module>nifi-rocksdb-bundle</module>
+        <module>nifi-zendesk-bundle</module>
         <module>nifi-hubspot-bundle</module>
         <module>nifi-dropbox-bundle</module>
         <module>nifi-airtable-bundle</module>

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