Hi, Hope you doing well, we do have opening with one of our Client please go through the below Job Description and share profiles to vi...@santeksystem.com
Key Skills: SQL Server, .Net, IIS, Sitecore, Linux, Incident and Change process(ITIL), Application/Production Support experience *Title: .NET with ITIL, Application/Production Support experienceLocation: Philadelphia,PAStart Date: ImmediateRate: $40/Hr on C2C* Job Description: • Application Support • 3 to 4 Years of experience • Investigate and diagnose Incidents to restore a failed IT Service as quickly as possible • Resolve Incidents within the specified Service Level Agreements/Operational Level Agreements • Document troubleshooting steps and service restoration details • Create and submit knowledge articles • Provide specialized investigation and diagnosis of all Incidents and Service Requests • Identify Problems • Verify resolution with end-users and resolve assigned Incidents • Escalate Major Incidents to the Vendor/Application Manager • Escalate Incidents at risk of breaching Service Level Agreement/Operational Level Agreement • Escalate unresolved/Build defects/incidents to Tier 3 • Liaison between IT and external support provider • A subject matter expert for a specific service • Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process • Handle Outage and Triage with RCA post resolution • Change -- You received this message because you are subscribed to the Google Groups "CorptoCorp" group. To unsubscribe from this group and stop receiving emails from it, send an email to corptocorp+unsubscr...@googlegroups.com. To post to this group, send email to corptocorp@googlegroups.com. Visit this group at https://groups.google.com/group/corptocorp. For more options, visit https://groups.google.com/d/optout.
