Hi,
This is *Anand* working with Technowiz Inc. We currently have the following positions with one of our *Direct clients*. Please let me know about your availability ASAP. Looking forward to hearing from you. *If you are available for this position please update us with the following information along with your updated resume:** *Availability Date: Visa Status: Expected Rate/hour: Best time to contact: Primary Phone #: Current Location: * * *Requirement 1: * *Job #* TW_18 *Job Title* *Technical Support Engineer*** *Experience Level* 5-10 years *Location* San Jose, CA *(F2F Required – Locals strongly preferred)* *Start Date* ASAP *Duration* 6 MONTHS *Pay Rate* $45-50/hr, DOE *Job Description* *Role and Responsibilities:* The *Technical Support Engineer* needs to answer Company’s clients technical inquiries (phone and email), and must have the ability to effectively communicate to both clients and internal employees while working under pressure and with time constraints. - Client calls should be documented in the service request database. Should be able to provide troubleshooting skills and lab replication and research for more difficult problems; ensure client expectations are properly managed, and that technical issues and needs are resolved to the client's satisfaction in a timely manner. - Required to duplicate reported problems in lab and escalate identified problems to the Engineering Escalation team for further resolution investigation and resolution. On a regular basis it is required to confirm that software fixes received from Escalation Engineering to be tested in the lab for problem fix confirmation prior to issue a software patch. - Candidate will be involved in the creation and completion of department and individual goals and fulfilling all services requests received from customers. - Provide tier 1 technical expertise in resolving L2/3 and L4/7 product issues. - Provide support to direct customers, resellers, O&M, and field personnel in resolving company product related issues. - Work in the support lab for problem replication on a daily basis. - Document sequence of events related to resolving customer technical issues. - Analyze data traces from protocol analyzers. *Required Skills:* • BS or MS degree in *Electrical Engineering/Computer Engineering* are preferred or related field or equivalent work experience • Basic to intermediate knowledge of *networking technologies* and protocols such as *TCP/IP, OSPF, STP, MPLS*, etc., are a plus • Basic knowledge of *Windows* and *Linux/UNIX servers*. Scripting knowledge is desired • Ability to rapidly adopt new technologies. • Excellent communication, problem solving, planning and organization skills. • Good troubleshooting skills • Strong verbal and written communication skill • Works cooperatively with others as a teammate to achieve results, build morale, and celebrate the successes of others. • Duties may require being on call periodically and working outside normal working hours (evenings and weekends). * * * * *Requirement 2: * ** *Job #* TW_19 *Job Title* *Support Operations Specialist*** *Experience Level* 5-10 years *Location* San Jose, CA *(F2F Required – Locals strongly preferred)* *Start Date* ASAP *Duration* 6 MONTHS *Pay Rate* $45-50/hr, DOE *Job Description* *Role and Responsibilities: * - Responsible for the implementation, support and project management of support systems and tools. - Candidate will play a participatory role in driving, developing systems and tools processes and providing issue resolution support to users. - Candidate will work closely with Support management to understand business requirements and implement solutions to meet them. - Work closely with IT planning process and system alignment and driving system changes/enhancements. - Implement process measurement methodology and drive process improvements through data analysis. - Participate in cross-organizational project meetings representing Support and bringing actions affecting Support to resolution. - Assure cross-functional systems and process alignments. - Provide Support input into business and functional requirements, project scope, detailed functional and technical specifications, and impact assessments. - Provide on-going feedback and status of projects to Support Management. - Document and develop Operational procedures, Global Processes and Process Flowcharts. - Candidate will be responsible for the release and maintenance of new support sku’s, assuring that they flow through Oracle system and hierarchy correctly. * * Regards, Anand Reddy Sr. Resoursing Specialist Technowiz, Inc – *MBE Certified Company* Voice: 408-694-3554 Fax: 408-351-7888 Email: an...@technowiz.com <rav...@technowiz.com> URL: www.technowiz.com * * *Disclaimer:* This message (including any attachments) contains confidential information intended for a specific individual and purpose, and is protected by law. 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