*Hello All,*

*Hope you all are doing well….!!*



*I am attaching a job description for your review. If you are interested so
please reply to me with updated resume on my e-mail *
*khush...@technocraftsol.com* <khush...@technocraftsol.com>



*Position : Production support (**Financial services / investment banking*
*)*

*Location : M**idtown NYC, NY*

*Duration : **6-12 months ongoing contract *



We are looking for Production support resource from 3-15 years’ experience
with UNIX, SQL/Sybase knowledge, Informatica knowledge is preferable as
well. The candidate should have good attitude and zeal to learn along with
production support experience in supporting Finance or Compliance based
applications. Functional knowledge on these domains is a good to have (not
must).



Our client, located in midtown NYC is looking for a *Production Services
candidate* to cover the day-to-day technical and functional support of *Finance
systems (Accounting, Ledgers, PnL, Reporting), for reconciliation,
reporting, compliance or legal based applications*. The candidate will work
in collaboration with global production services and application
development teams while dealing with technical issues and global/regional
business users requests. The role offers excellent opportunity for
individuals interested in production support hands on leadership roles with
an inclination to work across multiple functional streams relating to
investment banking business.



*THE DAY TO DAY RESPONSIBILITIES:*



•           Your experience working in a production environment will
provide an in depth understanding of urgency to resolve production issues
that may have impact to business

•           Detailing functional knowledge of Finance business in
investment banking business

•           Demonstrating hands on technical knowledge working on a
production support team

•           Interpret technical specifications, assess production issues,
investigate issues pertaining to data flow between applications

•           Identify areas of improvement in applications, automate
manual/repeatable tasks

•           Ensure processes/ tools are in place to monitor proper
functioning of applications and infrastructure

•           Adherence to ITIL based support processes for Incident
Management, Problem Management, Change Management, Release Management,
Knowledge Management.

•           Guide the team to operate efficiently with proper time
management

•           Produce KPI’s on application and team performance & other KPI
indicators

•           Provide hands on support for Finance or Compliance/Control
applications, including data flows between applications

•           Handle support on technical application issues, monitoring and
complex user queries, ensuring minimum escalations to development teams

•           Automation, application improvements with appropriate
documentation

•           Pre-production / production release deployments, change ticket
review and approvals

•           Weekend rotational support for release deployments and
production governance.

•           High level technical responsibilities of Principal Production
Services



*THE SKILLS YOU NEED TO GET THE JOB:*



•           Hands on knowledge of *Database – Sybase / SQL Server/Oracle*

•           Hands on *Unix/Linux skills - Shell/Perl scripting*

•           Hands on knowledge of ETL / Informatica – good to have

•           Knowledge of scheduling tools – *Autosys/ Control-M / Cron tab*

•           *Financial services / investment banking* experience preferred

•           Knowledge of Settlement systems *like BPS/Gloss, Payment
systems like Swift*

•           Knowledge of *Collateral and Exposure management systems
preferred*

•           Experience of monitoring software and maintaining/improving
rule bases, automation of routine tasks

•           Have worked with *ITIL standards* and structured, formal
environments mandatory - ITIL certification preferred

•           Hands-on experience of using tools such as *Remedy or Service
Now* - Desirable



Thanks and Regards,

*Khushboo singh*

IT Recruiter

*Technocraft Solutions LLC| Partner with Xpedantic LLC. *

*Email*:* khush...@technocraftsol.com <khush...@technocraftsol.com>*

*LinkedIn: *linkedin.com/in/khushboo-singh-b67750119
<https://www.linkedin.com/in/khushboo-singh-b67750119>
www.technocraftsol.com | www.xpedantic.com

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