Hi All,
Please share some good profiles for the below mentioned requirement
from our Client.
*PLEASE SEND ME THE RESUME ASAP AT la...@itscient.com *
**
*Location: Shelton, CT*
**Duration; 6-12 Months
Rate: Open
Over All Experience : 5-7 years
*Job Description : *
* *
This position is responsible for:****
- Administration, configuration, and customization of the Service-Now
application suite. Examples of these duties include, but are not limited to:
****
- Screen tailoring****
- Workflow administration****
- Report definition and administration****
- Data imports and integrations****
- LDAP integration (foundation data setup)****
- Custom integration with third party software (i.e., Remedy, Quality
Center…)****
- Responding to "how to" technical questions****
- Facilitating roll out of new applications and modules****
- Managing upgrades and any related issues****
- Translating business requirements into technical specifications****
- 3rd level support in service restoration ****
- Act as the primary technical contact with 3rd party vendor and as an
escalation point for service related issues with the vendor provided
services****
- Partner with business analysts, project managers, and process owners
to develop appropriate technical solutions****
- Develop and maintain a technology road map for the ITSM application
portfolio****
- Advises on options, risk, and impacts to business processes and
technical architecture during requirement and design sessions****
- Communicate technical problems and solutions to both technical and
non-technical audiences****
- A working knowledge of web applications, network protocols, and email
(SMTP, POP3)****
- A working knowledge of relational databases****
- A working knowledge of web services integrations****
- Develop and deliver management reports****
- Demonstrated track record designing and implementing innovative ITSM
solutions****
- Understanding and experience with workflow engines****
- Knowledge of web based development languages; specifically JavaScript,
Ajax, HTML****
- An understanding of the importance for coding standards and the proven
ability to develop controls to ensure they are adhered to in practice ***
*
- Understanding of the full application development lifecycle****
- Experience in developing test scripts****
- Good presentation skills****
- Excellent attention to details, ability to multitask, and effective
time management skills****
- Strong customer service mindset with ability to appropriately balance
risk with service delivery expectations****
- Clear, authoritative and professional communication skills****
- Experience facilitating cross functional meetings****
- Relationship building and collaboration skills****
- Detail oriented and adept at understanding abstract concepts****
- Keen focus on providing exceptional service to internal customers****
- Strong relationship management skills****
- Strong project management skills****
- Skill at resolving conflict and negotiating effectively and tactfully**
**
- Demonstrated track record as a team player****
- Demonstrated track record as a critical thinker
Thanks and Regards
Laxmi
Technical Recruiter || IT-SCIENT || Phone: 510.972.5227 || Fax:
877.701.4872 ||Email:la...@itscient.com || Web: www.itscient.com ||
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