Hi there,
I trust this message finds you well. I am writing to inquire about an unknown
debit that has appeared on my bank account from your store.
I do not have a record of making a order from your store in the recent past,
and I am troubled that this may be an mistake. I would be grateful for it if
you could give me with details regarding this charge.
Please let me know the following:
The details of the order associated with this charge (e.g., products
bought, order's number).
Any measures I need to take if this charge was made in mistake or if it is
an unauthorized transaction.
Thank you for your quick assistance to this matter. I look forward to your
reply.
Best wishes,
Jessica Berge
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