*Hello,* * *
*Seeking for Senior Analyst – IT Service Management (ITSM))* *Location: Livingston New Jersey* *6 months PLUS* *Skills/Experience Required*: · 5+ years experience in IT Operations executing and managing one of more ITIL processes. · 5+ years experience in process design and implementation including at least one year as an overall ITSM process architect · ITIL V3 Foundations certification required, highly desire Intermediate Certifications or Service Manager Certificate (e.g. ITIL Master) · Ability to apply knowledge of existing ITSM processes and industry process engineering methodologies and principles to daily assignments and activities · Strong understanding and use of KPIs and metrics to manage performance · Ability to document and maintain ITIL Framework support documentation (e.g., processes, procedures, workflows, communication/training material, etc.) · Ability to lead the development of new processes and procedures within IT working with stakeholders from across IT groups and sister companies · Ability to support the integration and organizational adoption of IT processes, standards, policies and controls · Strong project management experience · Experience in ITSM improvement project using ITIL framework for a large, global company · Excellent communication skills, both written and verbal, and excellent presentation skills. * * *Send resumes to prad...@clearthoughtsolutions.com* -- Pradeep | Technical Recruiter| Clear Thought Solutions LLC. Phone 919-290-7580 -- You received this message because you are subscribed to the Google Groups "DATAWAREHOUSE VENDORS" group. To post to this group, send email to datawarehouse-vend...@googlegroups.com. To unsubscribe from this group, send email to datawarehouse-vendors+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/datawarehouse-vendors?hl=en.
