Hello!
We earlier had only $Self->{DefaultCharset} = 'utf-8'; but a default of
latin1 for the MySQL database, and the OTRS database was created using
latin1, and hence all tables had collation latin1.
We changed the default character set of the database to UTF-8 (for the
future) and changed the collation of every single OTRS table to
utf8_general_ci.
This solved the problem of Swedish characters not showing correctly in the
Statistics graphs.
However, exporting as a comma separated value (CSV) file still yields the
Swedish characters in iso-8859-1, but that is a minor issue.
Best regards,
Björn Wiberg
Uppsala University
IT Support Department
