I suggest the following web or email based implementation. Submitters are subscribed to their new bugs if they so choose; there should be an 'subscribe-newbugs' request bot command.
Bug triagers are subscribed to bugs on which they comment if they so choose; there should be an 'subscribe-bugshelp' request bot command. I make no claim as to whether the default should be for either submitters triagers to be subscribed; it doesn't seem to make much of a difference. Once this is implemented, if the default is not for subscription, then everyone who cares will immediately `echo subscribe-newbugs |mail [EMAIL PROTECTED] If it is the default, anyone who cares to not receive mails can `echo nosubscribe-newbugs |mail [EMAIL PROTECTED] Same thing for [no]subscribe-bugshelp. Of course, if the default is for subscription for "bugshelp", then so should be the default for submission, and if the default is for no subscription on submission, then so should be the default for "bugshelp". There should also be an "mybugshelp" request bot command, which returns a list of all bugs on which the submitter has commented. And an "subscribe-allmysubmissions" request command, which subscribes to all bugs from a given submitter, and an "subscribe-allmyhelp" which subscribes to all bugs on which someone has commented. Of course there needs to be unsubscribe, also, and confirmation emails. -- Clear skies, Justin -- To UNSUBSCRIBE, email to [EMAIL PROTECTED] with a subject of "unsubscribe". Trouble? Contact [EMAIL PROTECTED]