Package: otrs2
Version: 3.2.10-1
Severity: serious
User: debian...@lists.debian.org
Usertags: piuparts

Hi,

during a test with piuparts I noticed your package failed to install. As
per definition of the release team this makes the package too buggy for
a release, thus the severity.

>From the attached log (scroll to the bottom...):

  Selecting previously unselected package otrs2.
  (Reading database ... 15270 files and directories currently installed.)
  Unpacking otrs2 (from .../otrs2_3.2.10-1_all.deb) ...
  Warning: The home dir /usr/share/otrs you specified can't be accessed: No 
such file or directory
  Adding system user `otrs' (UID 151) ...
  Adding new user `otrs' (UID 151) with group `www-data' ...
  Not creating home directory `/usr/share/otrs'.
  Setting up otrs2 (3.2.10-1) ...
  dbconfig-common: writing config to /etc/dbconfig-common/otrs2.conf
  
  Creating config file /etc/dbconfig-common/otrs2.conf with new version
  
  Creating config file /etc/otrs/database.pm with new version
  granting access to database otrs2 for otrs@localhost: success.
  verifying access for otrs@localhost: success.
  creating database otrs2: success.
  verifying database otrs2 exists: success.
  populating database via sql...  done.
  dbconfig-common: flushing administrative password
  
  Creating config file /etc/otrs/Kernel/Config.pm with new version
  
  Creating config file /etc/otrs/Kernel/Config/GenericAgent.pm with new version
  
  Creating config file /etc/otrs/maintenance.html with new version
  
  Creating config file /etc/otrs/cron with new version
  
  Creating config file /etc/otrs/fetchmailrc with new version
  You must invoke apache2-maintscript-helper with an unmodified environment 
when sourcing it
  dpkg: error processing otrs2 (--configure):
   subprocess installed post-installation script returned error exit status 1
  Errors were encountered while processing:
   otrs2


cheers,

Andreas

Attachment: otrs2_3.2.10-1.log.gz
Description: GNU Zip compressed data

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