Dear Spyware Stormer Customer, Thank you for contacting our support department. Your email was received and your request is currently being processed. The average response time for support inquiries is 24 business hours.
During this time, please review the list of frequently experienced problems included below. The list covers the five most commonly experienced support issues, and outlines detailed steps on how to resolve each of these issues. We find that the answers contained below are able to resolve a majority of the support issues experienced by our customers. Our hours of operation are Monday - Friday, 9AM to 5PM Eastern Standard Time. Please do not reply to this email address. You will receive a personalized response from one of our customer support representatives shortly. FREQUENTLY EXPERIENCED PROBLEMS 1. Activation key does not work. (a) The activation system in Spyware Stormer is case sensenitive. This means that both the order number and the activation key must be entered in the same case in which they were provided (eg. abcd = lowercase) (eg. ABCD = uppercase). (b) If you accidentally include any spaces before or after the order number or activation key, the program will not accept the values entered. (c) "Zeros" Os and "Ohs" 0s are commonly interchanged for one another. If an O ("Oh")is entered in place of a 0 (Zero), then the key will not work. Please ensure that "Zeros" 0s and "Ohs" Os are entered correctly. To avoid the above problems, simply copy the key/order number to your computer's clipboard (CTRL + C) and then paste the key/order number into the appropriate field (CTRL + V). 2. Activation key is lost. If you have lost your activation key or order number, please reference the email in your inbox with the subject "ClickBank Receipt - automated notification." The email sender will appear as [EMAIL PROTECTED] In the body of the email you will find a link that, when clicked, returns you to the confirmation page on the Spyware Stormer website where you can retrieve your activation key and order number. Look for this text in the body of the email "If for some reason you did not receive access to the product immediately after payment, please try again by following this link now:" 3. Can't register the product. To register Spyware Stormer, you must return to the application and enter your order number and activation key. Begin by clicking "Start" on your computer's taskbar, then go to "Programs" and locate the "Spyware Stormer" folder. Then click the "Spyware Stormer" icon to open the application. Once the application loads, click the "Register" button located in the top-right corner of the application. Then, fill in your order number and activation key exactly as they appear on the confirmation page you were sent to after making your purchase. 4. Infections are not being fully removed. If you have scanned your computer for infections, removed them, and they are still appearing, this may be due to the following: If there are any Internet Explorer windows open while you perform the scanning and removing functions, some infections may attach themselves to the program, which prevents them from being removed. To remove these infections, you must ensure that all Internet Explorer windows are closed while performing the scanning and removing functions. If infections continue to appear after removal, please try rebooting your computer and running a new scan immediately after boot-up, before any other applications are started, and preferably while you are off-line. 5. Can't open Spyware Stormer. To open Spyware Stormer, click "Start" on your computer's taskbar, then "Programs" and locate the "Spyware Stormer" folder. Then click the "Spyware Stormer" icon to open the application. Thank you, Customer Support Spyware Stormer Inc. -- To UNSUBSCRIBE, email to [EMAIL PROTECTED] with a subject of "unsubscribe". Trouble? Contact [EMAIL PROTECTED]