Using ORTS.
Just for the record.
The spanish translation is good.
Regards.
Nelson.-
--
http://geocities.com/arhuaco
The first principle is that you must not fool yourself
and you are the easiest person to fool.
-- Richard Feynman.
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with a
Using ORTS.
Just for the record.
The spanish translation is good.
Regards.
Nelson.-
--
http://geocities.com/arhuaco
The first principle is that you must not fool yourself
and you are the easiest person to fool.
-- Richard Feynman.
Thanks a million, Emmanuel. I took another stab at it and made significant
headway. At the moment I'm gotten as far as 'make initialize-database' and
am now adjusting ~rt/rt3/etc/RT_SiteConfig.pm and adding details to your
instructions. Below are my notes interlaced with your help.
// George
On
Thanks a million, Emmanuel. I took another stab at it and made significant
headway. At the moment I'm gotten as far as 'make initialize-database' and
am now adjusting ~rt/rt3/etc/RT_SiteConfig.pm and adding details to your
instructions. Below are my notes interlaced with your help.
// George
On
On Wed, Dec 10, 2003 at 04:11:17PM -0500, George Georgalis wrote:
yeah, I never worked out RT on woody. (did cause some problems on a test box,
broke apt-get when I overwrote the perl debs with a source build).
scp goodhost:/usr/bin/perl* /usr/bin/
fixed it. Would really like to see a
On Wed, Dec 10, 2003 at 04:11:17PM -0500, George Georgalis wrote:
yeah, I never worked out RT on woody. (did cause some problems on a test box,
broke apt-get when I overwrote the perl debs with a source build).
scp goodhost:/usr/bin/perl* /usr/bin/
fixed it. Would really like to see a
We are looking for a open source ticketing system. This is to be a internal
ticketing system, for escalated queries only, ie; not general tech support
queries. The helpdesk has their own proprietary system they use. At the
moment we are modifying bugzilla to fit our needs, but I was wondering what
* Dan Ros wrote:
We are looking for a open source ticketing system. This is to be a
internal ticketing system, for escalated queries only, ie; not
general tech support queries. The helpdesk has their own proprietary
system they use. At the moment we are modifying bugzilla to fit our
needs,
* Dan Ros [EMAIL PROTECTED] [2003-12-10 17:10]:
We are looking for a open source ticketing system. This is to be a internal
ticketing system, for escalated queries only, ie; not general tech support
queries. The helpdesk has their own proprietary system they use. At the
moment we are modifying
We're thinking of using http://otrs.org/screenshot/ .
Maarten
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can tell you what the
fourth world war will be fought with sticks and stones. Albert Einstein
-Mensaje original-
De: Dan Ros [mailto:[EMAIL PROTECTED]
Enviado el: Miércoles, 10 de Diciembre de 2003 01:02 p.m.
Para: Debian-ISP
Asunto: Ticketing systems
We are looking for a open
On Wed, Dec 10, 2003 at 04:01:30PM -, Dan Ros wrote:
We are looking for a open source ticketing system. This is to be a internal
ticketing system, for escalated queries only, ie; not general tech support
queries. The helpdesk has their own proprietary system they use. At the
moment we are
are modifying bugzilla to fit our needs, but I was wondering what
other list members use.
OTRS looks pretty nice for that purpose.
However it sounds pretty stupid to me to have the 1st and 2nd level
Ticketing Systems not at one place. (OTRS even has some kind of FAQ
Module for 1st Level Support
On Wed, Dec 10, 2003 at 06:40:41PM +0100, Emmanuel Lacour wrote:
replacing it with RT (bestpractical.com). A really great, widely used,
stable and extensible system. It just need some work to feet our needs
but is designed to do that easily. The only real problem with RT is it's
needing for a
We currently use a commercial system, but it works great for us, and the
price really isnt that bad. It also is mostly written in PHP so you can
change a good bit of it if you need to.
The proprietarey part is the C binary that injects emails received into
the database.
On Wed, Dec 10, 2003 at 08:09:45PM +0100, Thomas Kirk wrote:
On Wed, Dec 10, 2003 at 06:40:41PM +0100, Emmanuel Lacour wrote:
replacing it with RT (bestpractical.com). A really great, widely used,
stable and extensible system. It just need some work to feet our needs
but is designed to do that
We too use cerberus and its quite a nice application and very
inexpensive for what it does.
Pete Shuleski
Network Administrator
http://www.nni.com
John Gonzalez/netMDC admin wrote:
We currently use a commercial system, but it works great for us, and the
price really isnt that bad. It also is
* Dan Ros wrote:
We are looking for a open source ticketing system. This is to be a
internal ticketing system, for escalated queries only, ie; not
general tech support queries. The helpdesk has their own proprietary
system they use. At the moment we are modifying bugzilla to fit our
needs,
* Dan Ros [EMAIL PROTECTED] [2003-12-10 17:10]:
We are looking for a open source ticketing system. This is to be a internal
ticketing system, for escalated queries only, ie; not general tech support
queries. The helpdesk has their own proprietary system they use. At the
moment we are modifying
We're thinking of using http://otrs.org/screenshot/ .
Maarten
On Wed, Dec 10, 2003 at 04:01:30PM -, Dan Ros wrote:
We are looking for a open source ticketing system. This is to be a internal
ticketing system, for escalated queries only, ie; not general tech support
queries. The helpdesk has their own proprietary system they use. At the
moment we are
are modifying bugzilla to fit our needs, but I was wondering what
other list members use.
OTRS looks pretty nice for that purpose.
However it sounds pretty stupid to me to have the 1st and 2nd level
Ticketing Systems not at one place. (OTRS even has some kind of FAQ
Module for 1st Level Support
can tell you what the
fourth world war will be fought with sticks and stones. Albert Einstein
-Mensaje original-
De: Dan Ros [mailto:[EMAIL PROTECTED]
Enviado el: Miércoles, 10 de Diciembre de 2003 01:02 p.m.
Para: Debian-ISP
Asunto: Ticketing systems
We are looking for a open
We currently use a commercial system, but it works great for us, and the
price really isnt that bad. It also is mostly written in PHP so you can
change a good bit of it if you need to.
The proprietarey part is the C binary that injects emails received into
the database.
On Wed, Dec 10, 2003 at 06:40:41PM +0100, Emmanuel Lacour wrote:
replacing it with RT (bestpractical.com). A really great, widely used,
stable and extensible system. It just need some work to feet our needs
but is designed to do that easily. The only real problem with RT is it's
needing for a
On Wed, Dec 10, 2003 at 08:09:45PM +0100, Thomas Kirk wrote:
On Wed, Dec 10, 2003 at 06:40:41PM +0100, Emmanuel Lacour wrote:
replacing it with RT (bestpractical.com). A really great, widely used,
stable and extensible system. It just need some work to feet our needs
but is designed to do that
We too use cerberus and its quite a nice application and very
inexpensive for what it does.
Pete Shuleski
Network Administrator
http://www.nni.com
John Gonzalez/netMDC admin wrote:
We currently use a commercial system, but it works great for us, and the
price really isnt that bad. It also is
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