> -----Original Message----- > From: Paul Johnson [mailto:[EMAIL PROTECTED] > Sent: Thursday, March 27, 2003 12:56 AM > To: [EMAIL PROTECTED] > Subject: [OT] The myth of outsourcing > > > -----BEGIN PGP SIGNED MESSAGE----- > Hash: SHA1 > > On Tue, Mar 25, 2003 at 09:09:26AM -0800, deFreese, Barry wrote: > > This includes people who actually do support for a living. > We pay an > > outside company some significant money for help > desk/desktop support. > > Yuck. Generally speaking, unless the job requires special licensing > (like building contractors and private security officers in most > states) it's far cheaper to hire a few guys in house to do the job > than it is to outsource for a larger number of pinheads. Outsourcing > tech support is one of the most pointy-haired decisions a company can > make, and from what I've seen having worked in an outsource tech > support house (and being one of maybe 50 people with a clue out of > 5000 employees), companies that do so don't tend to last very long > after they start. I recommend polishing your r?sum? right about now. >
I totally agree, though I don't think Nike is going anywhere any time soon. I am actually a little insulated from it because I work for the distribution center of one of the divisions and we have no outsourced folks here. I still have to deal with them from the corporate side but we generally get to make our own decisions down here. > > Whenever they run across a problem they haven't seen before, do they > > troubleshoot it at all? No. "Time to re-image your hard > drive". Yeesh. > > Outsource guys don't get paid to care, even when they know the right > answer. They're often paid to keep the call times way down, so it's > in thier best interest to find a working solution that gets you off > thier phone as fast as possible, no matter how much of your time it > wastes once they're off the call. > Good point. > > And Oh My God, no pretty Graphical web browser to navigate those, > > how did we survive??? :-) > > Not outsourcing critical funcitons of organizations to other > companies? > Hehe. > - -- > .''`. Baloo Ursidae <[EMAIL PROTECTED]> > : :' : proud Debian admin and user > `. `'` > `- Debian - when you have better things to do than fix a system > -----BEGIN PGP SIGNATURE----- > Version: GnuPG v1.2.1 (GNU/Linux) > > iD8DBQE+grgJJ5vLSqVpK2kRAvm/AJ0dN4lFIt5s5w8NDM0MNLDiSfSUdQCffqum > 8A46XPNvuzOVJZYjcSTqrV8= > =mCSH > -----END PGP SIGNATURE----- > Barry deFreese Technology Services Manager Nike Team Sports (949)-616-4005 [EMAIL PROTECTED] "Technology doesn't make you less stupid; it just makes you stupid faster." Jerry Gregoire - Former CIO at Dell -- To UNSUBSCRIBE, email to [EMAIL PROTECTED] with a subject of "unsubscribe". Trouble? Contact [EMAIL PROTECTED]
