Public bug reported: I updated my Surface Pro 3 From Ubuntu 17.10 to Ubuntu 18.04 (did a clean install) and the only audio working was from the headphone jack. I tried all these: [troubleshooting guide](https://help.ubuntu.com/community/SoundTroubleshootingProcedure) [this answer](https://askubuntu.com/questions/117842/no-sound-from-speakers-but-headphones-work) [another answer](https://askubuntu.com/questions/829520/ubuntu-16-04-no-sound-from-speakers-only-headphones-working)
I went back and tested the live CD and even the live cd has no audio through the speakers. so this must be related to 18.04. I never had sound issues before and under windows audio still works correctly. here is my alsa iformation http://www.alsa- project.org/db/?f=8bf135db52610a603014779ef24041a491c8a32d and here is how I fixed it: renaming /etc/modprobe.d/alsa-base.conf to /etc/modprobe.d/alsa-base.bk , then rebooting the computer fixed the my speaker sound issue. I then restored line by line in to /etc/modprobe.d/alsa-base.conf, rebooting between restored lines, until all lines were back.... and ... it still worked! so I restored the original /etc/modprobe.d/alsa-base.conf and rebooted the computer and everything was still working.... so I am not sure what the problem was but is now fixed. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: alsa-base 1.0.25+dfsg-0ubuntu5 Uname: Linux 4.16.7-041607-generic x86_64 ApportVersion: 2.20.9-0ubuntu7 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC1: carlosr 2267 F.... pulseaudio /dev/snd/controlC0: carlosr 2267 F.... pulseaudio CurrentDesktop: ubuntu:GNOME Date: Thu May 10 10:15:29 2018 InstallationDate: Installed on 2018-04-27 (13 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426) PackageArchitecture: all ProcEnviron: PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: alsa-driver UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 01/23/2018 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 3.11.2350 dmi.board.asset.tag: 0 dmi.board.name: Surface Pro 3 dmi.board.vendor: Microsoft Corporation dmi.board.version: 1 dmi.chassis.asset.tag: 0 dmi.chassis.type: 9 dmi.chassis.vendor: Microsoft Corporation dmi.chassis.version: 1 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr3.11.2350:bd01/23/2018:svnMicrosoftCorporation:pnSurfacePro3:pvr1:rvnMicrosoftCorporation:rnSurfacePro3:rvr1:cvnMicrosoftCorporation:ct9:cvr1: dmi.product.family: Surface dmi.product.name: Surface Pro 3 dmi.product.version: 1 dmi.sys.vendor: Microsoft Corporation mtime.conffile..etc.modprobe.d.alsa-base.conf: 2018-05-09T14:04:13.313882 ** Affects: alsa-driver (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug bionic wayland-session -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1770429 Title: Ubuntu 18.04 No audio from speakers. Headphones working. Surface Pro 3 Status in alsa-driver package in Ubuntu: New Bug description: I updated my Surface Pro 3 From Ubuntu 17.10 to Ubuntu 18.04 (did a clean install) and the only audio working was from the headphone jack. I tried all these: [troubleshooting guide](https://help.ubuntu.com/community/SoundTroubleshootingProcedure) [this answer](https://askubuntu.com/questions/117842/no-sound-from-speakers-but-headphones-work) [another answer](https://askubuntu.com/questions/829520/ubuntu-16-04-no-sound-from-speakers-only-headphones-working) I went back and tested the live CD and even the live cd has no audio through the speakers. so this must be related to 18.04. I never had sound issues before and under windows audio still works correctly. here is my alsa iformation http://www.alsa- project.org/db/?f=8bf135db52610a603014779ef24041a491c8a32d and here is how I fixed it: renaming /etc/modprobe.d/alsa-base.conf to /etc/modprobe.d/alsa- base.bk , then rebooting the computer fixed the my speaker sound issue. I then restored line by line in to /etc/modprobe.d/alsa-base.conf, rebooting between restored lines, until all lines were back.... and ... it still worked! so I restored the original /etc/modprobe.d/alsa-base.conf and rebooted the computer and everything was still working.... so I am not sure what the problem was but is now fixed. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: alsa-base 1.0.25+dfsg-0ubuntu5 Uname: Linux 4.16.7-041607-generic x86_64 ApportVersion: 2.20.9-0ubuntu7 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC1: carlosr 2267 F.... pulseaudio /dev/snd/controlC0: carlosr 2267 F.... pulseaudio CurrentDesktop: ubuntu:GNOME Date: Thu May 10 10:15:29 2018 InstallationDate: Installed on 2018-04-27 (13 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426) PackageArchitecture: all ProcEnviron: PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: alsa-driver UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 01/23/2018 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 3.11.2350 dmi.board.asset.tag: 0 dmi.board.name: Surface Pro 3 dmi.board.vendor: Microsoft Corporation dmi.board.version: 1 dmi.chassis.asset.tag: 0 dmi.chassis.type: 9 dmi.chassis.vendor: Microsoft Corporation dmi.chassis.version: 1 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr3.11.2350:bd01/23/2018:svnMicrosoftCorporation:pnSurfacePro3:pvr1:rvnMicrosoftCorporation:rnSurfacePro3:rvr1:cvnMicrosoftCorporation:ct9:cvr1: dmi.product.family: Surface dmi.product.name: Surface Pro 3 dmi.product.version: 1 dmi.sys.vendor: Microsoft Corporation mtime.conffile..etc.modprobe.d.alsa-base.conf: 2018-05-09T14:04:13.313882 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1770429/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
